We had been to The Broadmoor several years before and LOVED it! So, we returned only to be HIGHLY disappointed. It is a beautiful resort in a gorgeous setting. The valet and bell team are very welcoming. Upon entering the gorgeous lobby to check-in, we were greeted by a guest's dog. Seriously? In the lobby of a 5 star hotel? Dogs are everywhere...in common areas, by the outdoor dining near the lake, sniffing on all grassy spots. I love dogs --- but not at a 5 star resort or in the hallway near my room! Line up for a pool chaise started at 7am. Yes, 7am but the pool doesn't open till 9am. All lounge chairs were gone by 9:10am. Seriously! This is how you spend your vacation time at a nice resort -- in a line?? People laying all over the grass and sitting on rocks due to lack of chairs. We, too, booked a Premier room in the West building as we needed 2 queen beds. Website says they have 2 queen beds. At check-in, front desk was adamantly rude that they don't have 2 queen beds in any room on property. Showed the manager that website indicates 2 queen beds are available. She did agree they exist. Like others have written on TripAdvisor, manager indicates rooms are not guaranteed. One king bed for a family of four travelling with 2 teen-agers is not acceptable. Broadmoor just shrugs their shoulders!!!!! We booked in April for a July visit and The Broadmoor only told us about the king size bed upon arrival at the resort. Shame, shame! You can book a stay at a one star hotel and choose bed type.
We WERE returning guests but I will not go back --unless there is a change in management philosophy. Choose another luxury resort in the area (many great ones in Vail) or save your money. This is no longer a 5 star experience!
- Official Description (provided by the hotel):
- The BROADMOOR is the longest-running consecutive winner of both the AAA Five-Diamond and Forbes Travel Guide Five-Star awards. Our Colorado Springs resort is located on 3,000 lush acres under the shadow of the Rocky Mountains and offers an award-winning day spa, fitness center, two swimming pools, three outdoor hot tubs, one lap pool, 54 holes of championship golf, six tennis courts with tennis camps, children's programs, 24-hour room service, valet parking, 24 specialty retail shops, 19 distinct dining options and we are pet friendly. ... more less
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- Also Known As:
- The Broadmoor Hotel Colorado Springs
- Broadmoor Hotel Colorado Springs