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“Nice 5 Star-But, Axe the Nickle-Diming Resort & Parking Fees” 4 of 5 stars
Review of The Broadmoor

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The Broadmoor
5.0 of 5 Resort   |   1 Lake Avenue, Colorado Springs, CO 80906   |  
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Ranked #1 of 106 Hotels in Colorado Springs
Certificate of Excellence
Pinehurst
Top Contributor
154 reviews 154 reviews
67 hotel reviews
Reviews in 67 cities Reviews in 67 cities
139 helpful votes 139 helpful votes
“Nice 5 Star-But, Axe the Nickle-Diming Resort & Parking Fees”
4 of 5 stars Reviewed July 3, 2014

Second trip and we both were very pleased with service, accommodations, property conditions and atmosphere. The golf (East and West) was challenging and pace of play acceptable for a resort (still slow because of lax marshaling). Rooms were clean and well maintained and maid service almost perfect. Staff was without exception very polite and helpful and must be at a high ratio to guests. Prices were in line with similar properties and ok, EXCEPT for a gouging resort fee/parking (both ridiculous nickel-diming for the tariff paid for the rooms). Will not recommend to friends/associates because of resort fee/parking charges.

Room Tip: Main tower, high floor for fantastic view.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,753 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (595)
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English first
Herndon, VA
Top Contributor
67 reviews 67 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 2, 2014 via mobile

We stayed at The Broadmoor for two nights. That was plenty unless you desire a destination resort with not much to do other than golfing or overpriced spa services. Now, I totally understand this type of resort and appreciate its majestic beauty and location that is ideal and pristine however there are improvements needed if they want to remain a top resort. One being simply offer bottled water to your guests free of charge or better yet install filtered water stations throughout the resort and give out reusable water bottles. Being in high desert/high altitude you need water and being charged $5++ for a tiny 8-10oz bottle of water gets old. Even though you do get two comp bottles nightly, that is not enough. Two: eliminate the outdoor patio cigar smoking-it is awful and ruins the whole point of attempting to be able to sit outside, lakeside and enjoy the fresh air and incredible views. It's offensive. You can designate a smoking area far from the main areas. Now I do recall the last time I stayed here over 10 years no one could smoke but now, it seems everyone is smoking from the golf clubhouse to the main patio.
The good: obvious the views and serenity of the resort itself. We had a tremendous room with a vast terrace with 180 degree views-absolutely stunning. The best part was the new Natural Epicurian restaurant located in the West Bldg. Outstanding. Opened just three weeks ago, its like a mini True Food Kitchen. We ate there twice. Highly recommend. The staff was all very nice and friendly, even the young international kids that are recruited by the resort to work there for the summer. I think it is great for families with children who want a place to just sit and remain and not have to go anywhere.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 1, 2014

Truly a first class experience. The hotel was spotless and extremely well maintained. I attended a conference for work and added a few days to my trip. The food at the Sunday Brunch was incredible - you can't miss it! Staff was friendly and accommodating. The walk outside around the lake is peaceful and serene. The concierge service was remarkable.

Be sure to venture out and see the Garden of the Gods - truly spectacular site - breathtaking views. The Zoo was a nice place to visit too. Stay in the resort because the local town didn't offer much other than nightclubs and bars - it didn't appeal to me.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 1, 2014

So much has been said about this place that it is hard to add a unique accolade. We love it here! We had the opportunity to stay in the new West building. It is magnificent. However, it appears that there are still service kinks to be worked out. It took 6 tries before we received keys that worked. For 10 days, we went with a lightbulb out in our bathroom. No one fixed it even after 3 calls. Dirty room service dishes sat in our room for 24 hours despite 2 calls. We also ran out of shampoo despite requests for more. My husband had to use body wash on his head! This does not equate to a 4 star standard.

To add, the service at the pool is as bad as it was on our last visit 7 years ago. Despite an abundance of staff, they are all young kids without a clue. Dirty towels sit piled up. You don't get condiments or utensils with lunch unless you ask. I witnessed a number of wrong orders delivered to other guests. Again, not what you'd expect.

Still, I hold the place in high regard. I just wish they could make all these little nuisances go away. My heart wants to say "excellent", but my mind recognizes there are shortcomings.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Colorado Springs, Colorado
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 30, 2014

Needs to be on every serious vacationer's Bucket List, especially if you're a golfer. Add a side trip to the Garden of the Gods in your convertible and you will be rewarded with some incredible photos.

Room Tip: Get a room with a view of the mountains
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 30, 2014

A true legend in Colorado Springs. Absolutely pristine and made you think of the summer resort in Dirty Dancing. Friendly staff, amazing spa, nice pool. I don't think I would stay anywhere else in Colorado Springs.

Room Tip: "Double beds" are quite small for people planning on sharing a bed. Still doable, but you...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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atlanta georgia
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 30, 2014

The staff at this hotel could be filmed and sold as a training model for the hotel industry. They do not miss a beat. Ever staff members says hello. The operaters are punctual. The staff brings luggage to the car promptly with extra staff working the weekends. WELL DONE.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Broadmoor

Address: 1 Lake Avenue, Colorado Springs, CO 80906
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Colorado Springs
#1 Spa Hotel in Colorado Springs
#1 Business Hotel in Colorado Springs
#1 Romantic Hotel in Colorado Springs
#2 Family Hotel in Colorado Springs
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Broadmoor 5*
Number of rooms: 779
Official Description (provided by the hotel):
The BROADMOOR is the longest-running consecutive winner of both the AAA Five-Diamond and Forbes Travel Guide Five-Star awards. Our Colorado Springs resort is located on 5,000 lush acres, plus an additional 2,000 acres at The Broadmoor Wilderness Experience properties of The Ranch at Emerald Valley, Cloud Camp and the Fly Fishing Camp (scheduled to open in Spring of 2015), under the shadow of the Rocky Mountains and offers an award-winning day spa, fitness center, mountain biking, mountain climbing, hiking, two swimming pools, three outdoor hot tubs, one lap pool, 54 holes of championship golf, six tennis courts with tennis camps, children's programs, 24-hour room service, valet parking, 26 specialty retail shops, 19 distinct dining options and we are pet friendly. ... more   less 
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Also Known As:
The Broadmoor Hotel Colorado Springs
Broadmoor Hotel Colorado Springs

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