We came to Colorado Springs with no reservations for our anniversary. We were only going to stay 1 night. However, Helen at the front desk was able to accommodate us and upgrade our room to the Cottages for two.Our rooms were beautiful, spacial and well maintained. Rad brought us to our room and went over every amenity. The staff is attentive and there for anything we need, even in the rain.Today Jennifer in guest services helped us fedex gifts for the grandkids back to our home. After touring today came back to the Broadmoor and enjoyed a Signature Massage in the Spa. Megan and Mariah were the best masseuses we have ever had. Dinner at the Penrose, fantastic, breakfast and Charles Court, Delicious. We have stayed at exclusive hotels around the world. This 5 diamond resort deserves every diamond and more.