I attended a conference at the Elegante, a Holiday Inn Crowne Plaza until three years ago. This is a sprawling complex designed to accommodate multiple concurrent large group gatherings. Low group rates are a primary draw. The meeting rooms vary greatly in acoustics and temperature control. Bring a jacket in April and May.
The staff try to please. But the volume of customer needs exceed management's willingness to staff the hotel properly. Or perhaps there is incompetence.
We stayed in room 1550. It has been comfortable and is very well maintained. The shower head was tricky and management does not assure that the spray setting is appropriate, so be careful. It is the furthest room from the hotel's central civilization. So far neither wifi nor television reception are reliable. The longest tiling-free TV signal we had our last night was 59 seconds.
Our 10:00 pm call for TV help failed us and a second call to the front desk at 10:30 was equally disappointing. On the second call I inquired about the hotel's policy for timeliness of engineering response. I was told, "Why the engineer is standing right here. I'll send him now." I sit here 45 minutes later, 1 1/2 hours after the initial call. No show.
This property has problems. Staff seem willing to help but clearly have little if any control of quality issues. Buyer beware.
- Official Description (provided by the hotel):
- Hotel Elegante Conference & Event Center features 500 rooms and suites and has undergone a multi-million dollor renovation which includes all-new 13" Simmons BeautyRest mattresses in ALL rooms, the addition of a Starbuck's "We Proudly Brew" Sweet Tooth and Blue Bell Ice Cream parlor. Our rooms feature Bath and Body works amenities and Starbuck's coffee. Enjoy our children's playground featuring the Fun Zone for all ages. Get fit in our 24 hour fitness center and new Sports Court featuring tennis, pickleball, volleyball and basketball. Our Patio Bar is now open with outdoor seating and fireplace. In addition, there are two pools, one indoor and one outdoor. The hotel's newly themed restaurants include Rustler's Country Cafe - Steak & Seafood, and Rawhide Sports Bar. Hotel Elegante Conference & Event Center is a premier Colorado Springs meeting and event location with 50,000 sq. ft. of meeting space. ... more less
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- Also Known As:
- Crowne Plaza Colorado Springs Hotel Colorado Springs
- Colorado Springs Crowne Plaza