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“Staff rates higher than faciliry” 4 of 5 stars
Review of Hotel Elegante Conference & Event Center

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Hotel Elegante Conference & Event Center
3.5 of 5 Hotel   |   2886 South Circle Drive, Colorado Springs, CO 80906 (Formerly Crowne Plaza Colorado Springs)   |  
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Ranked #59 of 106 Hotels in Colorado Springs
Top Contributor
136 reviews 136 reviews
12 hotel reviews
Reviews in 34 cities Reviews in 34 cities
58 helpful votes 58 helpful votes
“Staff rates higher than faciliry”
4 of 5 stars Reviewed 4 days ago NEW

As many reviews note the hotel is on the old and tired side. It was clean and comfortable probably a 3 star. However the staff were always pleasant and helpful from the cleaning crew to the shuttle drivers. The staff definitely help compensate some for the tiredness of the facility.

Stayed October 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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135 reviews from our community

Traveler rating
    20
    43
    44
    16
    12
See reviews for
46
26
5
35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

Had our wedding there but didn't turn out to be a dream come true. Everything was good until final payment was made, guests had trouble finding rooms with no help, was told could get early check ins but was late, waitstaff was in a hurry for exception rushing my guests, didn't get all decorations I asked for and other issues but when I contacted hotel about issue was told I would get a call and no one ever contacted me.

Stayed October 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greeley, Colorado
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago NEW

We (two quiet adults) visited Hotel Elegante in September. Upon check in the attendant was not helpful in answering questions about live music in the center. The room was completely sans toilet tissue and the hand held shower was broken. None of which are critical, but not the best visit. Upon reading my comment card the Manager called and offered us a comp for a 2nd attempt.
We tried again in October and stayed 2 nights in a Loft Suite. The shower caulking was coming apart and underfoot. The paper dispense was broken in the upstairs toilet. The drain was broken in the garden tub and had been replace with a rubber drain cover. The ceiling had had terrible patch jobs from apparent water damage above the room. The wall paper was loose and hanging in several places.
The beds are the most comfortable bed I have ever slept in. After we left a tip for the cleaners we found many more treats like bath salts and lotion the second day.
It is clearly time for a remodel, upgrade, spruce up. The elegance has clearly left Hotel Elegante Conference Center.

  • Stayed October 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
1 review
3 of 5 stars Reviewed 1 week ago

We originally booked this hotel due to a good deal we got. When we first saw it, honestly, it looked like a Mexican restuarant. It was not a 4 star or even a 3.5, but when we looked at the reviews, we knew not to expect great things. It was clean, (for the most part) and the beds were comfortable. We got a room next to the highway, but the noise didn't bother us. The lobby is much nicer than the rest of the hotel. But they seem to be in the process of updating the rest of the hotel too. In the end, we weren't in the room a lot, for the price we paid, it served our needs, and we are usually particular. If you go in not expecting a 4 or 3.5 and only expecting a 3 star...you'll be fine.

Room Tip: Maybe request a room away from the highway if noise bothers you...
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  • Stayed September 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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Ulysses, Kansas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I picked this hotel because I found an excellent price for it. Didn't know what to expect , however it was a pleasant surprise !! check in was quick and no problems. They give you two complimentary drinks at the bar which is located on the premises. Rooms were clean , a little maintenance in the bathroom is needed . the rooms are roomy and beds very comfortable! .had an excellent nights sleep. The indoor pool area is great! Must do. They do have a Starbucks in the hotel , very nice. The restaraunt looked nice but we didn't eat there. On Sundays they have a buffet ,overpriced 15 dollars for breakfast. Overall an excellent place. Will stay again

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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Firestone, Colorado
1 review
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a conference, so it was very convenient. However, the experience was much less than acceptable. It is a huge hotel geared towards filling their convention facilities, but not towards a great lodging experience, IMO. The building is very poorly built to resist noise, both from outside and inside. The animals who stayed in the room above us sounded like a herd of elephants well beyond midnight. We could even hear the kids screaming through the ceiling! Housekeeping never showed up to make up the room during a two night stay, even after calling the front desk to request same. The highlight of the entire stay was the indoor pool. Do yourself a favor and find alternate accommodations!

Room Tip: Try to get on the top floor to avoid noise through the ceiling.
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  • Stayed October 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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Aberdeenshire, United Kingdom
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

we are currently traveling across the usa and trying to do so on a tight budget but we thought we would live it up for a few nights and book a nice hotel and decided on hotel elegante but it never lived up to its name, we never got one full nights sleep due to the road noise of the nearby highway, on our second night our room was not made up (we phoned and complained all they did was offer to take clean towels to the room) and at the price we payed this was ridiculous, the corridors are like a maze, the pool was dirty, the only positive would be that the women on check in was helpful.

Stayed September 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Elegante Conference & Event Center

Address: 2886 South Circle Drive, Colorado Springs, CO 80906 (Formerly Crowne Plaza Colorado Springs)
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #59 of 106 Hotels in Colorado Springs
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Elegante Conference & Event Center 3.5*
Number of rooms: 500
Official Description (provided by the hotel):
Hotel Elegante Conference & Event Center features 500 rooms and suites and has undergone a multi-million dollor renovation which includes all-new 13" Simmons BeautyRest mattresses in ALL rooms, the addition of a Starbuck's "We Proudly Brew" Sweet Tooth and Blue Bell Ice Cream parlor. Our rooms feature Bath and Body works amenities and Starbuck's coffee. Enjoy our children's playground featuring the Fun Zone for all ages. Get fit in our 24 hour fitness center and new Sports Court featuring tennis, pickleball, volleyball and basketball. Our Patio Bar is now open with outdoor seating and fireplace. In addition, there are two pools, one indoor and one outdoor. The hotel's newly themed restaurants include Rustler's Country Cafe - Steak & Seafood, and Rawhide Sports Bar. Hotel Elegante Conference & Event Center is a premier Colorado Springs meeting and event location with 50,000 sq. ft. of meeting space. ... more   less 
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Also Known As:
Crowne Plaza Colorado Springs Hotel Colorado Springs
Colorado Springs Crowne Plaza

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