The facility was good. Other reviews describe the condition of the rooms and other amenities well. We stayed on the 4th floor for the Mountain View. It is pretty good, but another hotel adjacent detracts a bit from what we were expecting. The value of the overall experience was excellent with the daily restaurant voucher and the breakfast set up.
The one area we had was the inconsistent performance of the staff. Most were great. But a few really were not too concerned about how they impacted guests. Housekeeping was inconsistent. Not a huge deal to pick up the phone and get things addressed. One day; no housekeeping. Went to front desk at about 5 pm who was a little dismissive initially, but agreed to help. At that point, all we wanted were some clean towels as we hadn't messed up the room that much, could stand a little trash, etc. Not too much later one of the service staff came up and we exchanged towels, and then told me that housekeeping was going to get to our room -our part of the hotel was at the end of the rounds despite the fact it was very obvious no cleaning carts or staff had been on the floor at all the previous hour since we had returned to the room. Again, big deal? Maybe not. The other encounter was around the elevator when a group of housekeeping staff had blocked off the hall with their carts which prevented movement to the elevator of the stairs and were either on their cell phones or complaining about something related to work - but weren't too concerned about providing some access to the hall and acted as if I was a nuisance to them simply trying to get down stairs. Maybe this is all petty, but the potential for this to have been an outstanding stay was stymied by more than a couple of folks who just didn't seem that interested to the extent you would hope.
- Official Description (provided by the hotel):
- Welcome to The Academy Hotel Colorado Springs! Our Family owned and operated full service hotel is nestled around the Colorado Rocky Mountains with glorious views of Pike's Peak and is conveniently located off I-25 near the U.S. Air Force Academy. The Academy Hotel consistently offers unbeatable value, amazing amenities and exceptional service. Lodging at our hotel provides leisure and business travelers with a wide variety of famous Colorado Springs attractions such as the historic Manitou Cliff Dwellings, Garden of The Gods, Cave of The Winds, Royal Gorge, the Cog Rail Way and more! Guests marvel about The Academy Hotel's luxurious atrium filled with majestic fountains and lush greenery, a warm and inviting fireside lounge, indoor pool, sun deck with hot tub, fitness center, business center, children's arcade and onsite dining at the Falcon's Bar & Grill - with delicious American Cuisine daily specials and happy hour from 3:00 p.M.-6:00 P.M. Late arrivals enjoy the new 24 Hour Convenient Store located by the front desk. Wake each morning to a complimentary hot breakfast with waffle and made to order omelet bar! Other free amenities include: high speed Internet, HBO(R) movies, business center services, parking and unlimited local calls.Nine conference, banquet and meeting rooms accommodate 350 people -making The Academy Hotel the ideal location for weddings, reunions, social events, holiday buffets and corporate conferences. Tower rooms have been updated with a warm blend of natural earth tone decor, 50" flat screen TVs,Gel Memory Foam Mattresses, traditional quality furnishings, microwave, mini fridge and upper floors are served by Elevator. All rooms feature comfortable beds with luxurious triple sheeted linens,mini fridge & Microwave.Whether your stay is for business, pleasure or special event, the attentive staff at The Academy Hotel will ensure your stay is comfortable and memorable! Family Owned and Operated for over 30 years! ... more less
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- Also Known As:
- Best Western Colorado Springs
- Colorado Springs Best Western
- Academy Hotel Colorado Springs