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“Good but...” 4 of 5 stars
Review of Drury Inn Pikes Peak-Colorado Springs

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Drury Inn Pikes Peak-Colorado Springs
3.0 of 5 Hotel   |   8155 N Academy Blvd, Colorado Springs, CO 80920   |  
Hotel amenities
Ranked #22 of 105 Hotels in Colorado Springs
Certificate of Excellence 2014
Westminster
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Good but...”
4 of 5 stars Reviewed February 20, 2012

My wife and I stayed at the Drury Colorado Springs for one night. Overall the experience was good with a couple small issues. We only received one drink card good for three free alcoholic beverages. When I inquired about the second drink card, I was told that we got the first card for free but couldn't share the three drinks between us and that since we were sharing the first drink we'd received, that they should have charged us $10 for a second drink card. They made it sound like they were doing us a big favor by allowing us to share the three drinks. Since we're not big drinkers, we decided to only get two drinks and leave it at that. But I wondered why two drink cards weren't complimentary as stated on their web site.

We also requested a room on the top floor and mentioned that we were looking for a room that would be quiet. Unfortunately, we received a room next to a family with children. Given that the hotel had plenty of empty rooms, per the front desk clerk, we were frustrated that she didn't seem to listen to our request for a quiet room.

We visited the pool for an hour or so. The pool water temperature was a bit chilly but the hot tub was perfect!

On the positive side, the broccoli cheese soup was great and the free breakfast is fantastic!

Overall the experience was good and thus the four star rating.

Room Tip: Some rooms face the freeway and thus can be a bit noisy. Be sure to ask for a room facing southeast...
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, Manager at Drury Inn Pikes Peak-Colorado Springs, responded to this review, March 1, 2012
Thank you for posting a review regarding your recent stay at our Drury In Pikes Peak-Colorado Springs, CO on Trip Advisor, as well as for completing one of our internal customer service surveys, as well as for contacting our corporate office. We are very sorry for the confusion that you experienced during your stay regarding the second drink card to partake in our evening 5:30 Kickback. As our General Manager explained when she called and spoke with your wife, your reservation was made via the web, and the room was reserved for one adult in the room. We issue drink cards for the 5:30 Kickback based on the number of adults registered in the room. In this case, your room was reserved and checked in for one adult guest, resulting in one drink card being issued. Had we known that there were two adults in the room, a $10 additional adult charge for the room would have been added, and a second drink card for 3 additional drinks would have been issued. We are very sorry that somehow this was not clarified by our team at check-in, nor was it clarified when the questions came up that night at the 5:30 Kickback. As you know, we have compensated you for the mis-communication, and hope that you will return to give us another try at the Drury Inn-Pikes Peak. Thank you again for staying with us, and for the positive feedback you also provided. Your feedback will help us to do a better job communicating with future guests.
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256 reviews from our community

Traveler rating
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    29
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Any
English first
singapore
Top Contributor
227 reviews 227 reviews
71 hotel reviews
Reviews in 93 cities Reviews in 93 cities
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed February 4, 2012

No complaints of the lodging here. Offers the typical free service of the Drury Inn chain - my second stay at one, after my good experience at the one in Overland Park, KS - ie Kickback, soda, popcorn etc.

The property is rather oddly laid out with a slow elevator for the size of this place. The room was smaller than that offered in KS, but I guess property prices in Colorado Springs are a bit higher here.

It is surrounded by fast food restaurants, within walking distance. Gas and Walmart are nearby too. The location is therefore convenient.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn Pikes Peak-Colorado Springs, responded to this review, February 10, 2012
Thank you for staying at Drury Inn Pikes Peak. We are glad you enjoyed the complimentary evening kickback, popcorn & soda. We are sorry you found the layout of our building odd and the elevator slow. Our properties vary in size and layout. Thank you again for staying with us. We hope to have you stay with us again in the near future.
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Chicago Heights, Illinois
Top Contributor
101 reviews 101 reviews
29 hotel reviews
Reviews in 52 cities Reviews in 52 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 15, 2012

Our room was very clean, comfortable and relaxing. They have a better than average complimentary breakfast, and they also have a complimentary evening beverage and snack service. WOW, what a nice perk. This was a very good location for us and plenty of other restaurants, shopping and site seeing around.

Room Tip: Don't get the rooms too close to the breakfast area
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granite City, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 30, 2011

We stayed here over December 9-December 11 to attend a family memorial service. It was a really tough time for my husband who had just lost his younger sister. This was my first time staying at a Drury Inn...usually we choose a little more upscale place, but due to budget constraints, we chose here instead and am I ever glad we did! From the time we checked in at the front desk, until the time we left, we encountered the friendliest staff. Honestly, nothing that you think is negative about this hotel will matter when you deal with the staff. They were all beyond just friendly...they actually seemed to care about us. When two of the employees learned that we were in town for the funeral service, they actually gave my husband a condolence card. How many ritzy hotels have you ever stayed at that would go that far to make your day? There was free breakfast (hot waffles, cereal, eggs, breads, sausage) and a free reception (including cocktails!) for a few hours at night that usually had finger foods and baked potatoes. We specifically dealt with Bryan (Assistant GM), Amy (GM) Melissa (who has the most infectious laugh and it was impossible to be in a bad mood around her) and Jessica. Overall, it was a fantastic experience and I would definitely recommend it. We will be staying here again, for sure! Oh, and yes...it's very accessible to the highway and close to a section of restaurants and a Wal-Mart. Also, just drive down Academy and you'll run into just about anything you would ever need....Starbucks, for us, was a lifesaver. ;)

Room Tip: We stayed on the second floor towards the back of the hotel and although we didn't have a view o...
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 5, 2011

The room was clean and comfortable. The staff was very helpful and friendly. For the budget conscious traveler this is a great place to stay. They provide breakfast and evening snacks that include hot items (e.g. hot chicken fingers). While it is not gourmet quality, it is good food and very helpful on the wallet.

Room Tip: Ask for a room with a view and enjoy views of Pikes Peak.
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Top Contributor
58 reviews 58 reviews
43 hotel reviews
Reviews in 45 cities Reviews in 45 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed November 23, 2011

We were pleasantly surprised to arrive at this Drury Inn after a long day's drive to discover that (a) they gave us a wonderful coupon rate for both of our rooms and (b) they were serving a dinner buffet that was included in the rate. Apparently, Drury provides not only breakfast, but dinner as well. The food was nothing fancy (salad, nachos, hot dogs, chicken), but we were starving, and it was so great to not have to unload and then get back in the car to go somewhere to eat. The food was hot and ready to go. Our rooms were clean and comfortable, what a step up from the experience we had the night before in Lincoln, Nebraska, and yet at Drury we were paying $5 less per room and getting 2 meals.

What really stood out was the staff. Everyone was super friendly from the front desk to the dining room. There was sort of a party atmosphere that they conveyed that was then adopted by the guests. People were talking to one another, making fun comments while getting their food and drinks, etc. This was a really terrific experience. I had never stayed with Drury before, but I'll definitely watch for them in the future.

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 18, 2011

My husband and I stayed three nights while visiting family. It is right off the I-25 at the Norh end of Colorado Springs. The room was clean and comfortable. They offered a buffet breakfast daily. The lovely thing was the free drinks and snacks at 5:30 p.m. each evening. The staff was helpful and friendly. It is easy walking distance to restaurants, shopping and a movie multplex.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn Pikes Peak-Colorado Springs

Address: 8155 N Academy Blvd, Colorado Springs, CO 80920
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Colorado Springs
#20 Romantic Hotel in Colorado Springs
Price Range (Based on Average Rates): $
Hotel Class:3 star — Drury Inn Pikes Peak-Colorado Springs 3*
Number of rooms: 118
Official Description (provided by the hotel):
When you build a hotel surrounded by mountains, snow, hiking trails and ski lifts, you can’t get jealous when your guests decide to enjoy their vacation days off the premises. But that doesn’t mean we don’t try to lure you back in. Drury Inn offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, “hot” means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. ... more   less 
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Also Known As:
Drury Inn Pikes Peak-Colorado Springs Hotel Colorado Springs
Colorado Springs Drury Inn
Drury Colorado Springs

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