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“Nice Property, Could Be Stellar” 4 of 5 stars
Review of Cheyenne Mountain Resort

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Cheyenne Mountain Resort
4.0 of 5 Resort   |   3225 Broadmoor Valley Rd, Colorado Springs, CO 80906   |  
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Ranked #30 of 105 hotels in Colorado Springs
Seattle, WA
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Nice Property, Could Be Stellar”
4 of 5 stars Reviewed February 25, 2013

VERY nice property, with most ammenities, but it could be soooo much more with a few extra touches. Stayed there for a hockey tournament, so it was crazy-full of boys, but despite that the place was overall very quite. The room decor and color scheme, however, could use an updating. It seemed a little worn and dreary. It would have been nice to have a microwave, as well. The housekeeping was lacking (they did not refill the t.p roll holder, and did not leave towels, OR creamer for the coffee on a couple of occasions.) Perhaps, they were overwhelmed.
Also, they could invest in a bit nicer quality tolietry items, that would go a long way.
That said, the facilities were super-nice, once you walked to them (which were, as others have said, outside, and it is brrrrrrr cold in February.) I could see it being quite lovely in the summer.
The breakfast was OUTSTANDING and the hosts were extremely friendly and polite.
I would have "upped" the rating if it were not for the needed details and housekeeping above.

Room Tip: If you are looking to use the exercise facilities, or looking for a particular view, or easier walk...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheyenneResort, General Manager at Cheyenne Mountain Resort, responded to this review, March 4, 2013
Thank you for taking the time to share your experience and suggestions based on your recent stay at the Cheyenne Mountain Resort. We’re thrilled that you enjoyed a quiet stay at our facilities, however, we are disappointed to learn that it was not perfect in every way and apologize for any inconvenience. Our guest accommodations have been recently updated to offer a rustic yet modern decor ideal for relaxing and taking in the views of the Springs. Our housekeeping team will look further into your comments to ensure our rooms are refreshed properly and that we continue to respond attentively to the needs of our valued guests. Your warm compliments to our dining team regarding your delicious breakfast experience at Mountain View Restaurant are appreciated and will be shared with our associates. Thank you and we hope to welcome you back in the future.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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English first
Boston, Massachusetts
Top Contributor
147 reviews 147 reviews
26 hotel reviews
Reviews in 71 cities Reviews in 71 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed February 3, 2013

I've stayed at the Cheyenne Mountain Resort about 15 times (mostly for business). I could not speak more highly about them- this is one of my all-time favorite resorts. The service is absolutely top-notch. I've never had an issue that wasn't resolved immediately. The views of Cheyenne Mountain are absolutely stunning. The food is incredible (especially the buffet). The sheer volume of dessert options is amazing, and nearly everything there is delicious.

The rooms are in good shape and kept pretty clean. The beds are comfortable, and the whole experience of staying there is pleasant. They do offer shuttles to and from the Colorado Springs Airport for $18, which is cheaper than a cab ride.

My only complaint involves the exercise facility. It's located in a separate building down a hill from the resort. It's not a bad walk in the summer, but it can be a pain in the winter. The workout facilities are average.

In summary, though, this is a place I would recommend without blinking an eye. I always look forward to programs scheduled here, because the experience is always incredible.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheyenneResort, General Manager at Cheyenne Mountain Resort, responded to this review, February 4, 2013
We are just overjoyed to learn that the Cheyenne Mountain Resort ranks among your all-time favorite resorts! It is always a treat to hear from a loyal guest that continues to enjoy their experience with us. We appreciate your kind mention of our staff, views and Mountain View Restaurant offerings. We’re glad our well-appointed guest accommodations meet your needs providing you with a comfortable place to rest. We’re sorry if the location of our fitness facility, just a short walk from our residential lodges, was of any inconvenience but are glad it did not detract from your visits. Thank you for your review, we hope to have the opportunity to welcome you back yet again.
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Colorado Springs, Colorado
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2013

I went a few times to the Cheyenne Mountain Resort to eat with Friends and had some Christmas Parties there with work! Every single time I enjoy the food very much! Been there for Lunch or Dinner ! It is classy, nice staff very friendly and professional! The Buffet has a huge variety of food and desserts! We ordered champagne excellent! I would give everything a 5* Star!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheyenneResort, General Manager at Cheyenne Mountain Resort, responded to this review, February 4, 2013
Your kind review and touching five-star ranking of the Cheyenne Mountain Resort mean a great deal to us. Our on-site dining options, ranging from the award-winning Sunday brunch and numerous buffets at the Mountain View Restaurant to upbeat casual dining at the Will Rogers Lounge, offer something for everyone. We’re thrilled you always experienced a delicious meal and great service and hope to welcome you again very soon. Thank you.
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Burlington, Vermont
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 2, 2013

My family often stays at Cheyenne Mountain Resorts when we travel to the Colorado Springs area. The staff is friendly, the rooms clean and comfortable, and the public areas are very pleasant with a pool and hot tub area where families can socialize. The gym complex is a way off next to the golf course, but it is way better equipped than what you typically get at a hotel. While a bit south of the city, it is close to the Zoo and area attractions like the Garden of the Gods, The Cave of the Winds, and cliff dwellings.

Room Tip: Try to get rooms closer to the main building, there are rooms that are closer to the golf course, bu...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheyenneResort, General Manager at Cheyenne Mountain Resort, responded to this review, February 4, 2013
It is truly our pleasure to learn that the Cheyenne Mountain Resort is your family’s home away from home in Colorado Springs. We appreciate that you took the time to share all that you enjoy about our resort, from our staff to our recently updated guest rooms and numerous amenities. Set on sprawling resort grounds, our fitness center is located a short walk from a number of our residential lodges and offers the latest in workout equipment and classes. Thank you for your kind mention of our location near a number of famed Pikes Peak area attractions, we certainly hope to welcome you back for a return stay soon.
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Texas
Contributor
17 reviews 17 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 24, 2013

This is a beautiful resort. The restaurant food is great,..and the gym is exceptional. Those were my high points. The atmosphere is rustic and the views from your room,..if you ask for a view,..are beautiful. The pool,..fabulous. I went swimming at night ,..then enjoyed the hot tub for a while. It gets cool at night,...I was there in September,...they had a fire pit going on the deck. A few people were sitting around it enjoying the the cool mountain air and conversation. I recommend it if you're looking for a place to stay with all the amenities and romance without a high price. Just book off season for the better deals. The only down side,..not really for me,..but I can see it could be an issue for some is ,...the stairs and levels getting to your room. It can be a hassle if your loading and unloading ,..going to your room. Just an FYI,..if getting around is difficult for you,...book the first floor. Still,..you'll love your room and your stay!

Room Tip: Ask for a room with a view,..you'll have a small balcony with a couple of chairs. I went out and...
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  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheyenneResort, General Manager at Cheyenne Mountain Resort, responded to this review, February 4, 2013
We’re so pleased to read about your recent experience at the Cheyenne Mountain Resort, it certainly seems that you enjoyed your time here. It is great to learn of all that you got to do during your stay, from dining at Mountain View Restaurant and working out at our state-of-the-art fitness facility to splashing around in our pool and relaxing in the hot tub! Our residential lodges offer accommodations fit for everyone, as accessibility is a top priority. Our guests are encouraged to reach out to our associates so that we can provide the best guest room for your needs. We’re thankful for your recommendation as well as that you see staying at our resort to be a value. It would be our pleasure to welcome you back so that you can enjoy our beautiful room views and grounds again soon, thank you for your review.
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Denver, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 23, 2013

This resort is south of the famous Broadmoor, tucked away in a neighborhood and very unobtrusive. However, the great experience we had belies its understated presence. The staff was incredibly friendly and accommodating, the grounds were lovely even in the Colorado dry winter. Our view of Cheyenne Mountain and the golf course were so pretty.

The room was outstanding and I mean this as a former employee of a four diamond historic hotel. I felt like a princess in the bed. High quality linens, warm duvet and so comfy. The decor was modern and timeless and the room was spotless.

We had breakfast at the resort's main dining area the next morning. At 14.50, I thought the buffet was pricey, but in the end, the food, coffee etc. were all plentiful and delicious. Nothing tasted like typical buffet food, and my husband got a fantastic and HUGE fresh cooked omelet. I would love to come back here any time of year.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheyenneResort, General Manager at Cheyenne Mountain Resort, responded to this review, January 29, 2013
We are truly touched by how much you enjoyed your recent stay at the Cheyenne Mountain Resort. It is wonderful to read that you found the service you received to be friendly, your accommodations lush and the views beautiful. Our hope is to provide high-quality guest accommodations, service and special touches like bedding and decor, to ensure our guests get the most from their experience at our resort. It is a delight to read of your appreciation for our award-winning brunch at the Mountain View Restaurant, which offers a daily spread of fresh, quality Colorado Fusion dishes and breakfast favorites. Your warm review is a joy to read, thank you for providing your feedback. We hope to welcome you back soon!
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Colorado Springs, Colorado
Top Contributor
72 reviews 72 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed January 21, 2013

Went to the bar this afternoon with my wife. Ordered a Scotch. The barmaid poured the scotch, decided she poured too much - went to the back bar with the glass, poured the scotch into a shot glass, then poured the shot into a new glass - gave me that glass, and left the glass with the remainder of my Scotch in a glass on the back bar. Come on! Don't waste 50 cents on a customer.

My wife asked if she could taste the Malbec. The barmaid just poured her a glass, then gave me a bill. Really!

Did I mention the place is worn, dirty, and just not well-cared-for?

It is in a beautiful location, and the lobby is attractive - but someone needs to pay attention to the details.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheyenneResort, General Manager at Cheyenne Mountain Resort, responded to this review, January 29, 2013
While we’re glad you enjoyed our location and found our lobby inviting, we deeply regret that your experience was not more positive. The service our staff provides is our top priority so we are sorry to learn of your experience as the service you described does not meet the high standards we strive to uphold. Your comments will be shared with our management team to ensure we take every opportunity to exceed our guests’ customer service expectations. Thank you for sharing your thoughts with us, we hope you’ll consider giving us another try in the future.
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Additional Information about Cheyenne Mountain Resort

Address: 3225 Broadmoor Valley Rd, Colorado Springs, CO 80906
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Colorado Springs
#14 Business Hotel in Colorado Springs
#23 Family Hotel in Colorado Springs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cheyenne Mountain Resort 4*
Reservation Options:
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Also Known As:
Cheyenne Mountain Hotel Colorado Springs
Cheyenne Mountain Colorado Springs
Cheyenne Mountain Resort Colorado Springs
Cheyenne Resort Colorado Springs Co

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