I know this is a franchise, and I have relied on the Cold Stone consistency around the West. But this one takes the cake for poor everything.
Poorly trained staff all seemed to be on break while the line of customers waited for their attention.
When finally served, portions were 1/2 the size of other Cold Stones and some of the ingredients that are clearly listed on the wall menu were missing. The staff was "back on break" when I tried to get it corrected, so I gave up.
If a Cold Stone rep visited, I'll bet this location would lose its franchise.
If you own or manage Cold Stone Creamery, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.