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“Quality Inn Colorado Springs” 4 of 5 stars
Review of Quality Inn & Suites, Garden of the Gods

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Quality Inn & Suites, Garden of the Gods
2.0 of 5 Hotel   |   555 West Garden of the Gods Road, Colorado Springs, CO 80907   |  
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Choice Privileges Points
Ranked #36 of 105 Hotels in Colorado Springs
Union, Kentucky
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
“Quality Inn Colorado Springs”
4 of 5 stars Reviewed July 1, 2014

This Quality Inn was a very good experience. The staff at the QI was helpful and professional. Check in was easy as was check out. Even though the Inn is close to I25, we were not disturbed by highway noise. The room was fairly large and well appointed. Breakfast, while quite busy, was frequently refreshed and adequate. We stay two nights and enjoyed our stay

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve R, Owner at Quality Inn & Suites, Garden of the Gods, responded to this review, July 2, 2014
Great to hear that your recent visit to our property went so smooth. Although a busy time of year for us, we strive to reduce time spent on arrival and departure so that you can enjoy the great sites in the area. Our expanded breakfast sounds like it was a hit with you as well. Thanks for your nice comments.
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277 reviews from our community

Traveler rating
    129
    80
    36
    18
    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
1 review
5 of 5 stars Reviewed June 30, 2014 via mobile

I stayed at this location several times in the past 2 months. The Staff and service was Outstanding each time. The room was clean and ready (On Time) each time I stayed here. You cannot find a better location for the value. The free breakfast is also a great convenience and value when traveling with a family or even by yourself. I will Definitely be staying here next time I am in Colorado Springs.

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve R, Owner at Quality Inn & Suites, Garden of the Gods, responded to this review, July 2, 2014
Thank you for the great review of our property. We agree that our location cannot be beat for the tourist seeking a visit to the attractions of Colorado Springs to include Garden of the Gods, Pikes Peak and The U.S. Air Force Academy. Glad that you experienced our fine hospitality on your trips to our hotel. Looking forward to your return visit.
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Brighton, Colorado
1 review
5 of 5 stars Reviewed June 27, 2014

I travel frequently for business and stay at choice hotels this was by far one of the best stay I have had. The staff is attentive and knowable of the area; the manager is professional offering a friendly atmosphere. The breakfast has a variety of choices and was always hot and ready in the morning. I highly recommend this hotel for business and family vacations.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve R, Owner at Quality Inn & Suites, Garden of the Gods, responded to this review, June 28, 2014
Thank you for your terrific comments about our hotel and staff. We are glad that you are a Choice Hotel frequent traveler and that our hotel is your hotel of choice in Colorado Springs. See you on your next visit to our great city.
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1 review
5 of 5 stars Reviewed June 26, 2014

Stayed the weekend for a wedding. Great location just 5 minutes from Garden of the Gods ( a must if you haven't seen it and it's free!). Rooms very nice and very clean. Very comfortable beds and pillows (and I am fussy). Very good breakfast. The thing that says it all is how friendly and helpful the staff was, particularly the front desk. I personally witnessed them help another traveler who had lost his reserved motel room at a neighboring motel and was in need of a room. While this motel had no more rooms the staff spent much of their own time trying to help this traveler find another room elsewhere and did not stop until they found one for him. I will be staying here again and will definitely look for Quality inns in the future!.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve R, Owner at Quality Inn & Suites, Garden of the Gods, responded to this review, June 27, 2014
Thank you for your kind words. Glad to hear our staff was no only attentive to our guests, but to the travelers who were unable to get a room at our property due to a sell out. Those of us who reside here in Colorado Springs already know about the incredible sites throughout our city including the Garden of the Gods. Glad you were able to enjoy them during your visit.
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Colorado Springs, Colorado
1 review
4 of 5 stars Reviewed June 26, 2014

My family dad a great time visiting this beautiful city and my stay at the Quality Inn made even that much better. I was impressed with the amazing staff and the attentiveness of the manager. Needless to say, it was an added bonus to have breakfast ready and waiting for us each morning. Thanks to the front desk staff for going above and beyond and helping my family out with all their tourist questions! :)

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Steve R, Owner at Quality Inn & Suites, Garden of the Gods, responded to this review, June 27, 2014
We appreciate your kind words about our staff. I am glad you got to experience the caring first hand as well as enjoying our expanded breakfast menu which provides so many quality choices. We look forward to you returning for another visit soon.
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1 review
1 of 5 stars Reviewed June 12, 2014

Worst service I've ever had at a hotel. We stayed for a whole 4 day weekend and the cleaning service NEVER came despite us specifically asking them to and giving them plenty of time while we were away. The free breakfast was pretty bad and actually made my wife and I feel pretty sick one of the days. Also, the internet here is incredibly slow. To top it off a "system glitch" caused a member of the staff to give another guest a key to our room because we weren't showing up as checked in. As a result, some stranger walked right into our room while we were inside completely invading our privacy. STAY AWAY from this terrible hotel.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve R, Owner at Quality Inn & Suites, Garden of the Gods, responded to this review, June 13, 2014
Thank you for writing your review. We are certainly sorry that there was a mishap with your room. After fully investigating this issue, I am aware that you spoke to our General Manager and were well compensated for this mistake. From the number of reviews you have written on social media about this incident, it appears that the compensation that you agreed to at that time no longer satisfies you. You made no mention of difficulty with our housekeeping staff or with the breakfast even though you had contact with our General Manager every morning. This is the first we are hearing about these other problems. Most problems that are brought to our staff's attention can be remedied quickly and quite easily. I would encourage you in the future to keep any hotel staff informed of your challenges while staying at a hotel property during the visit rather than weeks later.
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Colorado Springs, Colorado
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 2, 2014

Everyone from hospitality to the front desk was so helpful and knowledgeable. In fact, Allison from the breakfast bar helped me to carry a tray of food for my wife all the way from the breakfast bar to the section of the hotel that I was staying in! They also gave me a complimentary upgrade since I am an elite Diamond member. Breakfast was very good and the rooms were nice and clean. Location is very close to the Garden of the Gods and Manitou Springs. I would highly recommend this hotel to anyone coming to the Colorado Springs area!

Room Tip: Less noise on higher floors.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve R, Owner at Quality Inn & Suites, Garden of the Gods, responded to this review, June 3, 2014
We are happy to accommodate our elite Choice Privilege members with upgrades whenever available. Glad you enjoyed your room. Also, very glad that you got to experience our "WOW" customer service with our breakfast attendant Alison helping you out. Thank you for the kind words in your review. We of course, look forward to you visiting our property again real soon.
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Additional Information about Quality Inn & Suites, Garden of the Gods

Address: 555 West Garden of the Gods Road, Colorado Springs, CO 80907
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Colorado Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites, Garden of the Gods 2*
Number of rooms: 124
Official Description (provided by the hotel):
The Quality Inn and Suites is a fully renovated hotel with great rates, and exceptional service! It is centrally located in Colorado Springs, with great proximity to all major attractions. ... more   less 
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Also Known As:
Quality Inn And Suites
Quality Hotel Colorado Springs
Quality Inn Colorado Springs
Colorado Springs Quality Inn

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