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“Great location, sleep and service!” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Colorado Springs Dwtn Area

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Holiday Inn Express Hotel & Suites Colorado Springs Dwtn Area
2.5 of 5 Hotel   |   105 North Spruce Street, Colorado Springs, CO 80905   |  
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Ranked #49 of 105 Hotels in Colorado Springs
Casper, Wyoming
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
“Great location, sleep and service!”
4 of 5 stars Reviewed August 3, 2014 via mobile

Hotel is so upscale and clean! Brand new renovations throughout and it smells so good! We were welcomed as IHG platinum members and offered all the amenities that come with that! They upgraded our room to a suite and were so accommodating throughout our entire stay of 3 nights. The location is easy to find off the freeway and so close to downtown with a pedestrian path to walk to the downtown eats and shops. Breakfast had variety, but it isn't extensive or super delicious. It's an express breakfast at an express hotel. The beds were very comfy, furnishings were new, room dimming and darkening shades really help you sleep deep! Quiet rooms with extra sound proofing I think...never heard rowdiness or elevators or vending/ ice....although near there. Just enough workout equipment and a nice indoor pool. Great lobby to sit and visit in several quiet nooks. This hotel is close to Garden of the Gods and Pikes Peak attractions. Great value and comfort for the location!

Stayed August 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerome H, General Manager at Holiday Inn Express Hotel & Suites Colorado Springs Dwtn Area, responded to this review, October 30, 2014
Cyndilulu,

Thanks for being an IHG® Rewards Club Platinum Elite Member! We really appreciate your feedback regarding our location, your guestroom, our amenities and the service you received during your stay with us. We hope to get a chance to host you again should you be in town.

warm regards,

Jerome Hopkins, CHA
General Manager
719-424-4330
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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39 reviews from our community

Traveler rating
    20
    5
    7
    2
    5
See reviews for
11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Chattanooga, Tennessee
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 3, 2014

Pulling into the parking lot we noticed that the hotel didn't seem to be in the best neighborhood. There were a group of men on a porch directly opposite the parking lot entrance drinking beer, ands some had brown paper bags they were sipping from.

When we got the room it smelled. Bad. I mentioned to the desk clerk and he stated the hotel had only been open a week and it wasn't aired out yet. Okay, give it time, maybe it'll get better.

Although this hotel claims to be in the dowtown area, it is literally on the wrong side of the tracks. You have to cross a bridge to get to downtown. Not far, only a few minutes drive, but to claim it's in the "downtown area" is stretching the word area.

The room we had was next to the highway. Right next to the highway, less than 100 feet away. That meant there was horrendous traffic noise that kept us up all night. Nothing better than semis and motorcycles to keep you awake.

At the free breakfast buffet the next morning there was only a few shreds of scrambled eggs in the pan and the bacon pan was empty. We waited 15 minutes while others complained to the hotel staff, but no food ever came out. There was ceral and yoghurt but that's not breakfast to me.

Room Tip: Get a room as far from the highway as possible or you will regret it.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Colorado Springs Dwtn Area, responded to this review, August 18, 2014
Dear LarryZeh,

First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back in the area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 28, 2014

We stayed one night here as we traveled through Colorado Springs and found it very nice. Very new, probably less than 6 months old and well maintained. The pool was great, the breakfast was fresh and hot and Jonathon (front desk) was very helpful when asked about the mall location. He even printed out map directions for us. Very welcoming. Our room was ultra quiet, clean and the AC worked great! Even though we had a room on the east side, where the highway was, it was very quiet. This hotel is convenient to a lot of things around down town too.
The area around it was a bit seedy but I never felt like we were in an unsafe area of town.
I would definitely stay here again!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerome H, General Manager at Holiday Inn Express Hotel & Suites Colorado Springs Dwtn Area, responded to this review, October 30, 2014
hopplegrommet,

We are very glad that you had a great stay with us! Our tremendous staff does a fantastic job of connecting with our guests because we believe in delivering awesome service which allows us to build longterm relationships with our guests. Thanks for your feedback!

warm regards,

Jerome Hopkins, CHA
General Manager
719-424-4330
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobbs, Indiana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 14, 2014

Last minute reservation made for this gem. Traveling home through Colorado Springs and booked this on my phone. Easy to find after exit from 25 South. I read that the hotel was updated. It is beautiful. Open layout. The room we stayed in was a Kind bed, large room, and very nice. Friendly reception area and easy access to the downtown area.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerome H, General Manager at Holiday Inn Express Hotel & Suites Colorado Springs Dwtn Area, responded to this review, October 30, 2014
Jill D H,

Thanks for your feedback! We are the newest Holiday Inn Express and Suites in Colorado Springs, Colorado. The layout and design of this property combined with a great central location and more importantly friendly and helpful staff makes our property ideal for serving both leisure and business travelers.

warm regards,

Jerome Hopkins, CHA
General Manager
719-424-4330
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 9, 2014

My wife and I stayed at this hotel for five nights last week, and had absolutely no complaints.
Its location is great for downtown.
The rooms were very good, and there is plenty of parking space in their car park.
As long as you are not wandering about late at night, the area is fine. Saw a few homeless people nearby, but none of them bothered us.
It is also really handy to get onto the highway for Manitou Springs, Garden of the Gods etc.
Would highly recommend this hotel for those visiting Colorado Springs.
I would also point out that the desk staff were very helpful and courteous.
All in all, a great start for a new hotel.

Room Tip: We had a suite at the front of the hotel, and it was very quiet.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerome H, General Manager at Holiday Inn Express Hotel & Suites Colorado Springs Dwtn Area, responded to this review, October 30, 2014
GORDMAR,

Thanks for your review! We appreciate your recommendation that other travelers stay with us based on your own experience. Our location is ideal as its close to both the downtown area and Manitou Springs. Our staff also does a great job at answering questions about our local area. We are glad that you had a chance to visit other nearby attractions to our hotel like the Garden of Gods.

warm regards,

Jerome Hopkins, CHA
General Manager
719-424-4330
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Top Contributor
62 reviews 62 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 29, 2014

For an Express, this is a step up. Larger reception area and well appointed lobby. Very friendly staff.
Despite the location next to I-24, the rooms are well soundproofed and even the usual slamming doors at 7am are diminished.
Easy walking distance to downtown and a short drive to Old Colorado City.
Well done IHG!

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerome H, General Manager at Holiday Inn Express Hotel & Suites Colorado Springs Dwtn Area, responded to this review, October 30, 2014
Cardio-2,

We are thrilled that you enjoyed your stay at our hotel! Our reception area and suite guestrooms are larger as you indicated in your review. Our entire property also features some eye catching, retro-urban, contemporary furniture which guests frequently tell us make our hotel really stand out from the others. Thanks again for your review.

warm regards,

Jerome Hopkins, CHA
General Manager
719-424-4330
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 19, 2014

We recently stayed here for two nights while we were in town for a wedding. It's a brand new place, and it shows. The room, lobby, everything was beautiful. It was in a great location, just across the freeway from downtown. Our room had a window facing the freeway and we never heard a thing. I don't know if we had neighbors, but the place was silent. Unfortunately, we didn't get a chance to eat the breakfast.

I don't know if this applies to all rooms, but ours had a microwave and mini-fridge built in to some cabinetry, so you don't have to request it like some places.

One of the biggest pluses was the parking is FREE!

Everybody at the front desk was nice and friendly.

As one reviewer stated, we did see a couple homeless gentleman in the area, literally two. They did not approach us, and we never saw them in the parking lot. I wasn't worried in the least about the location.

We would stay here again without hesitation.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerome H, General Manager at Holiday Inn Express Hotel & Suites Colorado Springs Dwtn Area, responded to this review, October 30, 2014
Jared M,

Thanks for your review! We strive to provide friendly service, clean rooms, complimentary parking and breakfast. Almost all of our guestrooms come equipped with a microwave and mini refridgerator. We also provide a complimentary shuttle that our guests can use to visit our local downtown area. We want our guests to enjoy a safe and well maintained property so they can enjoy their stay with us! We would definitely love to host you again should your travels bring you back to our area.

warm regards,

Jerome Hopkins, CHA
General Manager
719-424-4330
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Colorado Springs Dwtn Area

Address: 105 North Spruce Street, Colorado Springs, CO 80905
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 105 Hotels in Colorado Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Colorado Springs Dwtn Area 2.5*
Number of rooms: 80
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