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“Way above average Holiday Inn!” 5 of 5 stars
Review of Holiday Inn Express and Suites Colorado Springs First and Main

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Holiday Inn Express and Suites Colorado Springs First and Main
2.5 of 5 Hotel   |   3431 Cinema Point, Colorado Springs, CO 80922   |  
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Ranked #14 of 105 hotels in Colorado Springs
Carrollton, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Way above average Holiday Inn!”
5 of 5 stars Reviewed 4 weeks ago via mobile

This Inn is perfectly maintained with spacious rooms and all the amenities. Great location near shopping and a short drive to Garden of the Gods. We enjoyed the breakfast buffet and the lobby business center. The staff was professional and accommodated our requests with a smile!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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60 people have reviewed this hotel

Traveler rating
    41
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Castroville, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2014

We stayed three nights while on vacation and had to tear ourselves away from this wonderful place. The room was pristine, and spacious. The beds were comfortable, and the whole inn had a wonderful aroma. The staff was friendly and pleasant, and you cannot beat the breakfast. A smorgasbord of wonderfully prepared hot food, as well as kid-friendly foods, cereal, fruit, yogurt, juice and even hot pancakes. There are many restaurants nearby, and be sure and check out the bakery located just across the street, Kneaders, I believe. It has wonderful sandwiches, salads and delectable desserts.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEx_COSFM_Mgr, General Manager at Holiday Inn Express and Suites Colorado Springs First and Main, responded to this review, June 23, 2014
Your thoughtfulness and kind comments are greatly appreciated by my staff and I at the Holiday Inn Express & Suites First and Main in Colorado Springs. We truly enjoy hearing from our guests and learning how they enjoyed their time with us.
We sincerely hope that you will visit us again next time you are in the Pikes Peak area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coon Rapids, Minnesota
Top Contributor
62 reviews 62 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 11, 2014

We stayed at this hotel while we were in Colorado Springs. It is centrally located and easy access to the Air Force Academy, Garden of the Gods, and Pikes Peak. There are plenty of restaurants in the area, within walking distance. The hotel staff was very friendly and able to answer all our questions. The Breakfast was hot and well balanced, something for everybody. The room we had was great with a very comfortable bed! A major plus for any hotel. The room had a fridge and microwave for those leftovers. The TV had enough channels to please most people. NO COMPLAINTS and a beautiful view of Pikes Peak.

Room Tip: Ask for a room with a view and they will try to accommodate.
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEx_COSFM_Mgr, General Manager at Holiday Inn Express and Suites Colorado Springs First and Main, responded to this review, June 12, 2014
Thank you for your kind words about your recent stay with us at the Holiday Inn Express & Suites First and Main in Colorado Springs. We truly appreciate the opportunity to hear from our guests and learn about their time spent with us. We are very proud of our hotel and we are so pleased that you enjoyed your visit.
My staff and I look forward to serving you again when you visit Colorado Springs.
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VACATIONER28084
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

I would like to personally commend Zhane` Fregoso for OUTSTANDING SERVICE to Holiday Inn's guests. Zhane` has provided friendly, courteous service to guests day& night. In fact, I've been here for 7 days and noticed that she's always at the front desk no matter the time. It must be coincidence, but Zhane` provides great service no matter the request or issue with a smile on her face. She's a dedicated employee, I hope she's being compensated in kind. She's a valuable employee as she represents your company very well. Zhane` keep up the great work!!!

Ben W.
Oklahoma City, Ok

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEx_COSFM_Mgr, General Manager at Holiday Inn Express and Suites Colorado Springs First and Main, responded to this review, June 11, 2014
Thank you so much for your recognition of one of our outstanding Front Desk staff members. Zhane is definitely one of our stars! We are so happy to see her receive special attention from our guests. I will share your comments with her and the rest of our staff at our morning meeting. I know she will be very pleased.
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Singapore, Singapore
Top Contributor
105 reviews 105 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed June 8, 2014

We checked into the hotel at 10:45PM after a flight from San Francisco and stayed here for six nights. Check-in was smooth without any problems.

We stayed in the two-Queen Suite on the 2nd level. The suite had two beds at one end of the room near the windows, a sitting area plus kitchenette in the center, and the bathroom at the other end next to the room door.

In the bedroom side, there were two queen-size beds with four pillows, a TV mounted on the wall, and a work table with electrical outlets and a bright table lamp. The sitting area has a large sofa and another TV on top of a table. The kitchenette had a small refrigerator, a microwave, and a coffee-maker. The bathroom was well-stocked with toiletries and towels.

Like in most hotel bathrooms, there were insufficient hooks to hang our clothes, and very little space to put our toiletries.

Our sleep was not good as there were people (children?) jumping and running in the room above us. This went on for three nights and even during some of the late afternoons.

Service was good. Housekeeping made the beds, kept the kitchenette clean, left two bottles of water for us, and gave us clean towels everyday.

Wireless internet worked without any problems.

Breakfast was typical of what you find in other hotels – scrambled eggs, meat patties, bacon, cereal, fruits and coffee and tea.

Location is good as the hotel is situated next to a number of shops and there were many eateries around the area. Location is not good if you need to get around and you do not have a car.

Room Tip: If you want a good view of the mountains, do not select this room as our window view was partially b...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEx_COSFM_Mgr, General Manager at Holiday Inn Express and Suites Colorado Springs First and Main, responded to this review, June 9, 2014
Thank you for taking the time to comment on your recent stay with us at the Holiday Inn Express & Suites First and Main in Colorado Springs, Colorado. My staff and I truly appreciate hearing from our guests to let us know how their visit with us went. I will definitely share your kind words with our staff and they will be pleased to know that you enjoyed your visit.
I do apologize that you had noise from the room above that disrupted your peace and tranquility. Please be sure to let us know if there is something disturbing your enjoyment and we will always do our best to correct the situation. We all do hope that you will plan to stay with us on your future visits to Colorado Springs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tolkamer, The Netherlands
Senior Contributor
44 reviews 44 reviews
40 hotel reviews
Reviews in 36 cities Reviews in 36 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 8, 2014 via mobile

Staf very frendly when we arrived. We did get a good sized room. The bathroom is good, sufficient in size. It was clean.

The hotel is brand new so you can still smell the newness of the hotel.

The breakfast was ok, as expected.

The location is good. Nice restaurants nearby and also entertainment on walking distance.

I did do a run around the golf course just behind the hotel. It is a nice place to run although the path is not paved everywhere.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lubbock, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 31, 2014 via mobile

this hotel is brand new and beautiful but it is the loudest Hotel I've ever stayed in. It is as if when they built it they paid absolutely no attention to any type of sound proofing between rooms, hallways, etc. when you stay here you can hear plain as day any other guest in a room next to you. You can also hear their showers running, toilets flushing, televisions on, etc. I have stayed on the third floor and the first floor and it's always a miserable experience. The only way this could ever change would be with a complete remodel of the entire hotel. If you stay here I hope your stay is much more pleasant then mine ever were.

  • Stayed March 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEx_COSFM_Mgr, General Manager at Holiday Inn Express and Suites Colorado Springs First and Main, responded to this review, June 2, 2014
Thank you for taking the time to comment on your recent stay with us in Colorado Springs. We are mortified to hear how unhappy you are with us. I will speak to the design and engineering people to look into why the noise levels would have been so high in your room during your visit with us. We obviously are very concerned that we did not provide you with a restful and quiet atmosphere for you to be able to relax and enjoy your time here. We certainly apologize for our failure to meet this simple expectation from your guests.
We would ask for you to give us the benefit of the doubt and visit us again. All of my staff and I certainly hope that you will give us the opportunity to show you that we can do better.

Thank you,
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Additional Information about Holiday Inn Express and Suites Colorado Springs First and Main

Address: 3431 Cinema Point, Colorado Springs, CO 80922
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 105 hotels in Colorado Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express and Suites Colorado Springs First and Main 2.5*
Official Description (provided by the hotel):
Brand new in 2013, the Holiday Inn Express and Suites at First and Main features the newest in modern design and contemporary styling. Our beautiful Colorado Springs hotel is conveniently located minutes away from Fort Carson, Air Force Academy, Pikes Peak, Garden of the Gods, Seven Falls, The Broadmoor, Manitou Springs, Cripple Creek and Old Colorado City.Nestled in the shadows of the majestic Rocky Mountains and located in the First and Main entertainment district, featuring a huge variety of restaurants, shopping and entertainment. Guest will love being our close proximity to Powers Boulevard, Ft. Carson Homecomings, USAFA Falcons Football, USOC, and only minutes from the Colorado Springs Airport, Peterson Air Force Base and Schriever AFB.Experience the newest hotel in Colorado Springs and a host of amenities, such as a complimentary hot breakfast featuring a variety of morning favorites, indoor pool, invigorating bath experience, business center, fitness area, wired and wireless high speed Internet access that won’t slow you down.We’re confident that your stay in Colorado Springs will be mountains of fun, so Stay Smart!® ... more   less 
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