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“Very Nice Stay Until Our 3rd Night” 4 of 5 stars
Review of Holiday Inn Express and Suites Colorado Springs First and Main

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Holiday Inn Express and Suites Colorado Springs First and Main
2.5 of 5 Hotel   |   3431 Cinema Point, Colorado Springs, CO 80922   |  
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Ranked #8 of 107 Hotels in Colorado Springs
Certificate of Excellence
Burlington, Wisconsin
Level Contributor
230 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Very Nice Stay Until Our 3rd Night”
4 of 5 stars Reviewed August 26, 2013

We really enjoyed our stay at the Colorado Springs East Holiday Inn Express. We had a 3-night reservation here as we vacationed in the Colorado Springs area. At check-in, the clerk was quick and efficient. All of the staff at the front desk was friendly and helpful. This property is very new, and so it is in very good shape and very clean. The amenities are modern. There was a nice convenience store adjacent to the front desk were snacks and toiletries could be purchased. This hotel was close to lots of nice shops and restaurants, many of which were within walking distance. The hotel has a fire pit out in the front parking lot, which was very nice, and a unique amenity for a hotel to have. We sat out by it and had a "bonfire" one of the nights of our stay. The indoor pool was nice but we wished they would have had a whirlpool. It doesn't seem real common for a hotel to have an indoor pool but no whirlpool. The breakfast was amazing. There were so many choices and they even had pancakes in addition to our favorite Holiday Inn Express cinnamon rolls. There was ample seating in the breakfast area and the hostesses were real friendly and kept up with the crowds. Everything was perfect with our stay until the 3rd night. We returned to the hotel for our 3rd night after a long day exploring Seven Falls and Garden of the Gods to find that the room had never been cleaned or gotten maid service. The clerk at the front desk did not handle this situation well at all. He said there was nothing he could do, as the maids all leave by mid-afternoon. We felt we should have been moved to a different room--the hotel was only about 50% full on our 3rd night. He offered to bring us clean towels, but that was it. We had to keep going down to the front desk to ask for more soap, shampoo, cups, and other supplies that would have been replenished had the room been serviced. We also had overflowing trash in the room. The clerk also accused us of keeping our "do not disturb" sign out and that was why a maid did not clean it. We never put the sign out though. If it was not for the room not being serviced for our 3rd night, I would have given the hotel 5 stars. We would return here without thinking twice, but they need to make sure all rooms are getting cleaned every day. It was not fun returning to a room that was not cleaned.

Stayed August 2013, traveled with family
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110 reviews from our community

Traveler rating
    73
    29
    5
    1
    2
See reviews for
44
31
3
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • German first
  • Norwegian first
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English first
Denver
1 review
5 of 5 stars Reviewed August 18, 2013

This hotel is brand new, the beds are SUPER comfy and all of the staff are so friendly and helpful! It is within walking distance to everything. I was staying with a large group of people for an event and they made special accommodations for us, including holding our bags at the front desk and letting us take over the lobby as our meeting place. Thank you to all the staff for being so great!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed August 15, 2013 via mobile

After realizing the horrendous mistake I made booking with the Academy Hotel, I called up Holiday Inn at the last minute. They did not have a king room but offered a king suite for the same price.
The clerk, Mr. White, was more than helpful and the rooms are perfect for a vacation stay in Colorado Springs. It is a new building and as such everything was exceptional. Plus, there are plenty of restaurants and stores a stone's distance from the hotel.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leawood, Kansas, United States
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 10, 2013

The hotel was very clean. Staff was extremely my. Breakfast at all Holiday Inn Express hotels are fair to ok. For a family of four it saved us $40 a day. Make sure you go to the Air Force Academy and Garden of the Gods. Old Colorado Town was cool.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed August 7, 2013

Myself, fiance and pooch were house hunting for a week in Colorado Springs; stayed here to get familiar with the area. Brand new hotel - had opened 11 days earlier; hotel manager Denise and staff were extremely accommodating and provided great tips on restaurants and entertainment which made getting to know the area much easier.
Great location, walking distance to several great food and entertainment options (Sushi, Cajun, Brazilian barbecue, Pho, Whole Foods, Coldstone, BestBuy, Dick's Sporting goods and a cinema among other things).

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed August 3, 2013 via mobile

Beautiful hotel with comfortable, clean rooms. Even though the hotel was booked to capacity the night I stayed, it was very quiet. Felt like I was the only one there. Convenient guest laundry on the second floor was also spotless. Nice patio for sitting to have breakfast. This hotel is within walking distance to several restaurants, stores and a movie theater.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 2, 2013

We booked a place elsewhere and realized it was in poor condition. What a surprise to arrive here. Excellent location, super clean, comfortable bed and room. Love the desk area, pull out work station, desk chair, chair and ottoman. Also, walkable to many restaurants, Target, we were able to stock up on water, drinks, and snacks for our vacation stay.

Room Tip: Don't get a room near the housekeepers closet, constant flow of traffic and door slamming
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Holiday Inn Express and Suites Colorado Springs First and Main

Address: 3431 Cinema Point, Colorado Springs, CO 80922
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 107 Hotels in Colorado Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express and Suites Colorado Springs First and Main 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Brand new in 2013, the Holiday Inn Express and Suites at First and Main features the newest in modern design and contemporary styling. Our beautiful Colorado Springs hotel is conveniently located minutes away from Fort Carson, Air Force Academy, Pikes Peak, Garden of the Gods, Seven Falls, The Broadmoor, Manitou Springs, Cripple Creek and Old Colorado City.Nestled in the shadows of the majestic Rocky Mountains and located in the First and Main entertainment district, featuring a huge variety of restaurants, shopping and entertainment. Guest will love being our close proximity to Powers Boulevard, Ft. Carson Homecomings, USAFA Falcons Football, USOC, and only minutes from the Colorado Springs Airport, Peterson Air Force Base and Schriever AFB.Experience the newest hotel in Colorado Springs and a host of amenities, such as a complimentary hot breakfast featuring a variety of morning favorites, indoor pool, invigorating bath experience, business center, fitness area, wired and wireless high speed Internet access that won’t slow you down.We’re confident that your stay in Colorado Springs will be mountains of fun, so Stay Smart!® ... more   less 
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