I had heard about Edelweiss and decided, on a recent trip to Colorado Springs, that we needed to take advantage of the trip and finally go there.

Our food was really good and our service was fine. It was another patron's complaint, however, that caught my attention and literally made me want to get up and leave immediately.

It seems that at nearby 3-top, two patrons shared an entree. They had a normal order for the table, drinks (not water), I assume the third person's entree, and the one entree to be shared. The restaurant tacked on an extra charge for the empty plate. I don't know how much that charge was - $2 or the full $20 entree charge, I couldn't say. I do know that nowhere on the menu or anywhere else was there any kind of notice that there would be an extra charge for patrons sharing a meal. Furthermore, when confronted about the charge, the person in charge appeared to be accusing the patron of being a cheapskate rather than someone who had a valid complaint. She was also very insistent that his claim that no other restaurant charged extra for sharing was wrong.

I personally have never been to a restaurant that charges extra for an empty plate. It has also been my experience that whether a patron has a valid complaint or not, the customer is always right. In this case, there was a valid complaint made and the restaurant basically blew him off. I will not be returning nor will I be recommending this restaurant to anyone else. I think this is a extremely poor business practice and I don't see how they could have been in business this long treating customers this way. I was sad that I was actually adding to their profits by eating there.