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“Lousy Service” 2 of 5 stars
Review of On the Border

On the Border
2190 Southgate Rd, Colorado Springs, CO 80906-2659
719-645-7570
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Ranked #304 of 1,224 Restaurants in Colorado Springs
Cuisines: Mexican
Restaurant details
USA
Senior Contributor
37 reviews 37 reviews
25 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Lousy Service”
2 of 5 stars Reviewed May 4, 2013 via mobile

On a Saturday afternoon before Cinco de Mayo, I expect a Mexican restaurant to have attentive staff! several different staff looked directly at us, yet none summoned a hostess. Just as we were about to leave one arrived and was rude. Two strikes should've told us to leave. Took forever to get food, which was hot and tasty. Maybe the mgr was on vacation and will return soon. I won't go back.

  • Visited May 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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46 reviews from our community

Visitor rating
    10
    17
    12
    4
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Colorado Springs
Contributor
18 reviews 18 reviews
10 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“A wonderful experience”
4 of 5 stars Reviewed May 3, 2013

This is third time at On the Border and we have enjoyed every experience. While the food is not home cooked mexican, the menu is offers a wide selection that will meet just about anyone's tastes. The staff is truly a team working to ensure customer satisfaction and swift service. Our waiter Mike was attentive and ensured our every need was met, just like our previous visits.

  • Visited May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“WON'T BE BACK!”
2 of 5 stars Reviewed March 7, 2013 via mobile

The server forgot to ring our order. It happens, I get it; but instead of coming to our table to tell us, he stood behind the bar and hollered that he 'spaced' it. We asked him to being us some queso while we waited. It never came, to our table that is; the other 'bartender' brought it to the table behind us. When they told him that they didn't order it, he said 'there must have been an extra one in the kitchen!' We got our food and asked for check, to our surprise, not only was there no compensation made for the forgotten dinner, they charged us for the queso!!!!!!! We brought it to 'their' attention (the 2 'bartenders' behind the bar that had been 'tag-teaming' our service for the night); he came over and removed the queso from the bill and took care of our drinks because "that's what I can do" he stated. HELL, I GOT MY DRINKS!!! Forget it, just get us out of there! We tipped and totaled our bill and left, never to return again!

    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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Fort Carson, Colorado
Top Contributor
80 reviews 80 reviews
57 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Find a better Mexican restaurant than On The Border”
2 of 5 stars Reviewed February 25, 2013

With sooooo many Mexican restaurant here they’re gonna have to step it up and either re-create their menu or I’m not sure what else could they do. Do NOT care for their food - horrible Enchiladas.

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Woodland Park, Colorado
Contributor
13 reviews 13 reviews
13 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not Exactly Authentico”
3 of 5 stars Reviewed February 3, 2013

OK for a quick break, but Colorado Springs has better Mexican in its many low-cost family restaurants, some of which are within a short distance of this place.

Visited December 2012
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