We had a wonderful end of year stay at The Mining Exchange in downtown Colorado Springs.
Excellent bedding, beautifully furnished and quiet rooms, lovingly restored building. We loved being downtown within walking distance to shops and restaurants. The Springs Orleans restaurant next door is excellent.
Hotel staff is extremely professional - accommodating, friendly and efficient.
This was my 3rd stay at this hotel, over the busy period between Christmas and New Year's Eve.
After check-in, we were not pleased with our assigned room - in a dark corner - not what I had experienced on prior visits. I mentioned my disappointment the next morning, and immediately was offered an upgrade, complete with a delightful young man who appeared at our door to help move our many heavy bags.
Carrie at the front desk is a gem - she remembers names and faces between visits, and is very approachable, friendly and a service oriented professional - just what one expects from a superior hotel. The service at this hotel rivals the Relais et Chateaux experiences I've had in Europe.
I am a frequent visitor to the Springs, and usually stay at the Marriott because of the loyalty program perks. This last visit to the Mining Exchange encouraged me to renew my Wyndham guest rewards account. We will definitely be back.