Stayed on 12-14, was booked into the Big Horn Lodge, the room reminded me of a run down Motel 6, the carpet was very stained, lots of mold in the bathroom, and the room had a lot of dust the nightstand made my hand turn white after wiping it off. The beds have seen better days, the linen was dusty and it made it hard to breathe when trying to sleep. The walls are very thin you can hear the neighbors go to the bathroom, and talk quietly. I was a bit nervous about the doors between the rooms not having a dead-bolt lock. There was not really much to do here, being this was a retreat I was surprised to find out that the location did not have a place for dinner. The breakfast in the morning was a "Nice Try" the bacon was very greasy, potatoes were mush, and the eggs cold. Had a gift certificate that we had to use the balance of due to the exp. date the Guest Service agent did not have the power to extend the value nor would he offer to help and put the effort to the customer. I would never stay here again, management needs to step out of the operational role and look at the property from the guests view and a lot will be improved.
- Also Known As:
- Glen Eyrie Castle Hotel Colorado Springs
- Glen Eyrie Castle And Conference Center
- Glen Eyrie Hotel