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“six nights of” 3 of 5 stars
Review of Antlers Hilton Colorado Springs

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Antlers Hilton Colorado Springs
3.5 of 5 Hotel   |   4 South Cascade Avenue, Colorado Springs, CO 80903   |  
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Ranked #36 of 105 Hotels in Colorado Springs
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“six nights of”
3 of 5 stars Reviewed July 9, 2014

Hilton is a world-renowned name for a well-maintained hotels and unparalleled quality service. However, do not rush to conclude that these principles applied across all the Hilton hotels and resorts. Our recent stay (six nights, 6/19-6/25/2014) in the Antlers Hilton in Colorado Springs, Colorado was a sad, exhausting, and debilitating experience.
This annoying ordeal began already on the first night. After a long and draining twelve and a half drive, from TX to the hotel, we received a room. The room was clean, immaculate, and had some welcome goodies on the beds, i.e. bathrobes and candies (a welcome amenities to Diamond members), but with the wrong size of bed. We booked the room with Hilton Honors’ reservation center and asked for king size bed, and yet the hotel reserved a room with two beds. Following our protest at the front desk, they found no records of our request for king size bed. The front desk said they all booked and has zero availability for rooms with king size bed. Apologetic and showing some empathy with our situation, they asked if we are willing to stay in current room until next day to meet our needs. Suddenly, two hours after (~11:00pm), the front desk said they have a room for us. The new room had a set and tidy king size bed, but the smell in the room already indicated that something is wrong. Not all the amenities we received in the original room, as diamond members, were there… no bathrobes, not enough towels, and certainly no toiletries.
Yet, the greatest surprise of the first night was awaiting us in bed. Just, when we finally were about to go sleep, we lift the comforter, and our eyes witnessed a large brown stain [I wish I would had taken a picture of it and post it on the web]. The source could have been some bodily discharge or food stain, but the main fact in this discussion was the hotel provided a dirty disgusting bed; considering the info that two hours before they said they are completely booked, and suddenly they have a room, showed that someone had checked out urgently in late afternoon or evening. Obviously, staff the clean and organize the room for the next guess, were not there (it was close to midnight). Our crying out to the reception initiated an immediate reaction and the house cleaner that gracefully came after a long hour expressed repulsiveness by the bed condition. The end of the first night.
Three nights of our stay, we had a dysfunctional AC. The temperature had not gone below 720F. Continuous complains to the front desk has resulted in phony sympathy smile and no real action. The first night we complained, they sent someone to open the window. Due to motorcycle show in the hotel area, and numerous cargo trains we endure a sleepless night. Despite the front desk promises that the AC malfunction will be resolved during the day, at night we experienced the empty promises.
On the 3rd night at ~11:00pm after a repeat complain, they sent a handy man that open the AC cover panel and found some broken, or dismantled part. He reinstalled the part, and yet in hindsight the AC did not work properly, but we got tired from complaining. The front desk keep saying that they repair the AC, when frankly they handled it poorly, because if the technician, or who ever came (according to the front desk), he would had found this broken part almost immediately… but that had not happened.
All this experiences were all an addition to often lack of bathroom necessities, i.e body wash gel, towels, shampoos, and one can’t forget the dust in the room; you had to, personally, ask the room maid to vacuum the carpet, coffee cups, and even bottles of water.
Experience I do not wish anyone, and I certainly recommend travelers to refrain from staying in this hotel.
Thanks for reading this review

Room Tip: ask for a room that its temp. can be reduced below 70. confirm your reserve room has the amenities y...
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  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntlersHilton, General Manager at Antlers Hilton Colorado Springs, responded to this review, July 15, 2014
We sincerely regret that the time you spent with us was not everything you were hoping for. The conditions you’ve described are very out of character for us and we wish we had succeeded in our efforts to make things right on your stay. We would like to offer our apologies right now for any shortcomings you experienced. We look at our reviews as a learning experience and yours will be shared with various departments of our staff, so we can improve the experience for our guests to come. It is our hope that you will give our hotel another chance to show you the positive experience we’re known for. Thank you for sharing your concerns with us.
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718 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Lake Ronkonkoma, United States
1 review
2 of 5 stars Reviewed July 9, 2014

Free Wi-Fi only in lobby and no access to lobby computer internet service without belonging to Hilton Honor Program. Free lobby Wi-Fi difficult to access. Not user friendly. My room also lacked a refrigerator which I normally find

  • Stayed July 2014, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntlersHilton, General Manager at Antlers Hilton Colorado Springs, responded to this review, July 15, 2014
We regret that your last stay with us was not everything you were hoping for. Refrigerators are available upon request for a one-time small fee and we apologize if you were not made aware of this. Many of our hotel packages include Wi-Fi and we hope that you’ll take advantage of one for a future stay. Thank you for providing us with your perspective.
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1 review
5 of 5 stars Reviewed July 9, 2014

Excellent staff support. General Manager and Sales personnel exceeded expectations in providing great rooms and service. The Antlers, though built during age of grand hotels, was clean, with updated accommodations, and helpful personnel.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntlersHilton, General Manager at Antlers Hilton Colorado Springs, responded to this review, July 15, 2014
What a glowing a review! Your warm words and praise for our team at the Antlers Hilton Colorado Springs are greatly appreciated. We’re always working hard to provide the best experience for our guests and it sounds like we succeeded when it came to your stay. It would be a pleasure to serve you again in the future.
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Colorado Springs, United States
1 review
4 of 5 stars Reviewed July 7, 2014

My friends and I enjoyed two nights at this hotel. We had a fabulous view of Pikes Peak and the hotel is located in the heart of downtown so it's near everything. My only problem was the size of the beds in the double bed room. Normally these beds are queen size but these beds were small Full size beds.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntlersHilton, General Manager at Antlers Hilton Colorado Springs, responded to this review, July 15, 2014
Waking up to a view of the Rocky Mountains is such a wonderful way to begin the day! We’re pleased to discover that our location added convenience to your stay and that you and your friend enjoyed the sights of Colorado Springs. We regret if there was any misunderstanding regarding the size of our beds; we have the sizes listed for each room type available on our website. Your review of the Antlers Hilton Colorado Springs is greatly appreciated and welcome you to return on your next city trip.
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 1, 2014

A very nice hotel of course, it's the Hilton. Room carpeting could use a shampooing. Great staff. Why charge for Wi Fi???? $25 for parking!...I don't really have time for 200 characters for your review is this how you weed out imperfect ratings for high priced hotels?

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntlersHilton, General Manager at Antlers Hilton Colorado Springs, responded to this review, July 10, 2014
We’re happy to learn that our staff and our facility met your expectations on your stay. Your comments regarding the carpet have been sharing with our housekeeping team. We do offer plenty of packages and specials that include the amenities you’re looking for, and we hope you’ll consider taking advantage of one for a future stay. Thank you for perspective.
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Lawrence, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2014

Stayed there during a conference. Paid conference rates which included parking and internet. With that it was a good value. Food options in the hotel are limited but very well made and priced. Location is great, near breweries, restaurants and a couple bakeries for great breakfasts.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntlersHilton, General Manager at Antlers Hilton Colorado Springs, responded to this review, July 10, 2014
Thank you for your review of the Antlers Hilton Colorado Springs. We’re glad that you had a great stay with us, and at a value as well. There are so many things to see and do in our area and it’s wonderful that you took the opportunity to explore. We’d love to have you back the next time you’re in Colorado Springs.
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Sarasota
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 29, 2014

We visited Colorado Springs to check out Colorado College. The Antlers Hotel was within walking distance, about a mile. The Antlers staff were very friendly and competent. We used the valet service for our rental. The view from our corner room was of Pikes Peak and stunning. We used the fitness room which was well equipped and clean. Our room was nice but dated. The room was large. The breakfast was very good and a good value. The thirteenth floor concierge suite is just a coffee/pop room.

My biggest disappointment was the lack of walkable active downtown. Apparently downtown Colorado Springs has no housing and therefore not much to do. Not a great selection of restaurants or shopping. Not at all like downtown Denver.

Room Tip: Pick a high floor with the mountain view.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntlersHilton, General Manager at Antlers Hilton Colorado Springs, responded to this review, June 30, 2014
Thank you for letting us know about your stay at the Antlers Hilton Colorado Springs! Colorado College is a wonderful school and we’re glad that you chose to stay with us for your visit. One of the highlights of our area is Pikes Peak and it’s great that you enjoyed the lovely mountain view from your room. While Colorado Springs may not have a huge city feel, there’s plenty to do in our area. Bistros, shops, and museums are within walking distance, along with America the Beautiful Park, where many major events take place on a weekly basis. If you’re willing to take a short drive, the US Olympic Training Center and Garden of the Gods are must-see attractions as well. We would love to have you back the next time you’re in the area!
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Additional Information about Antlers Hilton Colorado Springs

Address: 4 South Cascade Avenue, Colorado Springs, CO 80903
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Colorado Springs
#31 Family Hotel in Colorado Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Antlers Hilton Colorado Springs 3.5*
Number of rooms: 292
Official Description (provided by the hotel):
The historic Antlers Hilton Colorado Springs hotel is located in the middle of trendy downtown Colorado Springs, Colorado. Stunning views of the Rocky Mountains and Pikes Peak, walk one block to Tejon Street, home of fantastic foodie approved restaurants, quaint one of a kind shopping, museums and a nightlife offering something for everybody, all of this and more make the Antlers Hilton hotel the perfect place to book your Colorado Springs retreat whether it's for leisure or business travel. The property features 285 guest rooms and 7 suites, all beautifully decorated and offering elegant touches and thoughtful amenities. Wifi is available in every room and is complimentary in the public areas of the hotel. Enjoy a real Colorado Springs dining experience with two on-site restaurants lead by our own award-winning executive chef. The Antler's Grille offers elegantly casual fine dining featuring elevated contemporary American cuisine while Judge Baldwin's brew pub, the original microbrewery in Colorado Springs, provides an upscale pub menu for lunch and dinner. Room service is always ready and waiting any time you want to stay in and dine in private. The indoor heated pool and hot tub feature an experience that won't be forgotten. Swim laps or just relax while enjoying being surrounded by windows providing breathtaking panoramic views of the Rocky Mountains and Pikes Peak. You'll love working out in our fully equipped fitness center which offers the same stunning views through the wall of floor to ceiling windows. Start planning your trip or special event today at the Antlers Hilton Colorado Springs downtown hotel. The 27,500 square feet of flexible meeting space make it the perfect Colorado Springs hotel to host your team builder, conference, convention, wedding, reception, banquet or any social event that requires a learning auditorium, meeting rooms, accommodations and dining. No matter what the service area the Antlers Hilton strives to go above and beyond to ensure your stay or event is unforgettable. Take advantage of one of our online Special Offers, suited to every kind of budget. Book online today for additional savings. ... more   less 
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Also Known As:
Antlers Hilton Colorado Springs Hotel Colorado Springs
Hilton Hotel Colorado Springs
Hilton Colorado Springs
Colorado Springs Hilton

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