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“Nice Stay” 4 of 5 stars
Review of Homewood Suites by Hilton Colorado Springs North

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Homewood Suites by Hilton Colorado Springs North
3.0 of 5 Hotel   |   9130 Explorer Drive, Colorado Springs, CO 80920   |  
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Ranked #10 of 105 Hotels in Colorado Springs
Spring Hill, Florida
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Nice Stay”
4 of 5 stars Reviewed December 19, 2013

Large clean room with everything you need to make you comfortable. Good location with many restaurant options nearby. Staff was polite and professional. Gym was small, but I was able to fit in a decent workout before starting the day. Free breakfast was okay, but found a lot of the food to be cold and I arrived at opening time. WIFI worked well. Overall it was a nice stay and I would definitely stay here again!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSColoSpgsGM, Manager at Homewood Suites by Hilton Colorado Springs North, responded to this review, February 2, 2014
I am so glad that you had a chance to stay with us. All of your nice comments were appreciated. Looking forward to having you as our guest again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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249 reviews from our community

Traveler rating
    144
    70
    18
    13
    4
See reviews for
93
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Clayton, United States
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 16, 2013

Even though we had a non smoking room, they put smokers in the same wing, and their smoke came into the hallways - very strong. We don't like to have our clothes reek of smoke just from walking thru the hallway. Too bad because the hotel is very nice otherwise.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSColoSpgsGM, Manager at Homewood Suites by Hilton Colorado Springs North, responded to this review, December 18, 2013
Thank you for taking the time to share your feedback about our hotel. We apologize for the bad smell during your stay. We understand that travel is very important and try to make sure all our guests have a rewarding experience at our hotel. We hope you will consider staying with us In the future.
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Philadelphia, Pennsylvania
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 7, 2013

I had to stay at this hotel for almost three weeks and it was a fantastic stay. Close to a lot of restaurant's and shopping for when you need to kill time. The rooms were large and the staff did a great job of making you feel at home. I also used their dry cleaning service and was very happy with it.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSColoSpgsGM, Manager at Homewood Suites by Hilton Colorado Springs North, responded to this review, December 17, 2013
Thank you for the trip Advisor review. We greatly appreciate you sharing your feedback online!
We look forward to having you as our guest again.

Michelle Still
Operations Manager
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Seattle
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 26, 2013

My wife and I stayed four nights at this hotel. Every room is a two-room suite, including a kitchenette and a full set of dishes and silverware. We didn't use the kitchenette, but it would be great for an extended stay. There was a complete breakfast every morning with a variety of food from day to day. Dinner is served Monday through Thursday. Meals are included in the price of the room. Our room was clean, quiet, and nicely furnished. The bed was very comfortable. The kitchen, desk and management staff were friendly and helpful. Room service was good. The lobby and breakfast/dinner area are comfortable and nicely furnished. Good value for the price. Convenient location near I-25, with shopping and restaurants nearby. We will make this our 'regular' stay when we are in Colorado Springs.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSColoSpgsGM, Manager at Homewood Suites by Hilton Colorado Springs North, responded to this review, December 17, 2013
Thank you for mentioning some of our great amenities. We hope to have you as our guest again.

Michelle Still
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, United States
1 review
5 of 5 stars Reviewed November 17, 2013

I traveled to Colorado Springs for business, and chose this Homewood Suites for a number of reasons: Proximity to my client's location, Hilton family hotel, suite, complimentary hot breakfast & supper. I was not disappointed. The food as delicious. The bed was comfortable. I thoroughly enjoyed the experience and will be staying there again on future trips to Co Springs.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSColoSpgsGM, Manager at Homewood Suites by Hilton Colorado Springs North, responded to this review, November 21, 2013
We hope to see you back in Colorado soon and are very pleased that you enjoyed your stay.

Michelle Still
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 10, 2013

This hotel is great, well appointed and with a great breakfast, however there were some issues and a lack of attention to them that causes guest inconvenience
First we experienced significant issues with our door where the key cards wouldn't work without significant and inconvenient work on our part. While the problem was partly resolved by a battery replacement and cleaning, our additional complaints had a "there's nothing we can do" response to them.
Second was with the television, apparently, to access main network channels you need a special remote to access HD channels with a '-' in them. We didn't have that remote. And when we were told this by the front desk (the night before checkout)they said they could have maintenance bring us up one the next day because they didn't have one at the desk.
When we once again brought these up at check out we once again got a "we apologize, but it was the fault of the "maintenance, housekeeping, etc. departments."
Overall, while they were asking what they could do to make our stay better, nothing ever seemed to get done. Still this was a great hotel at a great rate.

Stayed November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSColoSpgsGM, Manager at Homewood Suites by Hilton Colorado Springs North, responded to this review, November 12, 2013
Thank you so much for that very valuable feedback and completing a review. This is certainly not the experience we want you to have at our hotel and I apologize that the staff was not responsive. I certainly hope we will have a change to have you as our guest again. Please feel free to contact me personally at the hotel if you would like to discuss your stay further.

Michelle Still
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, United States
1 review
2 of 5 stars Reviewed November 3, 2013

Management and Staff did nothing to accommodate my reservation request upon arrival even though I was a Hilton Gold Member and made my reservations months in advance. We were forced to have our second room with children 18 and younger sleeping on the other side of the hotel. Thus they spent the night frightened and hardly slept.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSColoSpgsGM, General Manager at Homewood Suites by Hilton Colorado Springs North, responded to this review, November 4, 2013
First of all, thank you for taking the time to leave a review of your recent stay with us at our property. I'm sorry to hear that you had a negative experience. At the beginning of every day, our front desk staff goes through a lengthy process to ensure that our guests get the suites that they requested, however, sometimes we cannot honor everyone's request due to guests unexpectedly extending their stays with us. We do apologize for any inconvenience this might have caused you. I thank you for your feedback and hope that the next time you're in town you'll give us another chance and stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Colorado Springs North

Address: 9130 Explorer Drive, Colorado Springs, CO 80920
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Colorado Springs
#9 Business Hotel in Colorado Springs
#14 Romantic Hotel in Colorado Springs
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Colorado Springs North 3*
Official Description (provided by the hotel):
Upscale extended stay property. All two room suites with king or double beds, separate living room-kitchen, complimentary Suite Start Breakfast daily and Welcome Home Reception Mon-Thur. Fitness Center, outdoor pool, and access to the YMCA. Located in the prestigious Briargate area. Close to the Promenade Shops At Briargate, with 7 restaurants, and upscale shopping. Only minutes from the USAF Academy and just across the street from Focus on the Family. ... more   less 
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Also Known As:
Homewood Suites By Hilton Colorado Springs North Hotel Colorado Springs
Homewood Suites Colorado Springs
Hilton Colorado Springs
Homewood Colorado Springs
Colorado Springs Hilton
Colorado Springs Homewood Suites

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