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“Not to HILTON standards” 2 of 5 stars
Review of Homewood Suites by Hilton Colorado Springs North

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Homewood Suites by Hilton Colorado Springs North
3.0 of 5 Hotel   |   9130 Explorer Drive, Colorado Springs, CO 80920   |  
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Ranked #11 of 105 Hotels in Colorado Springs
charlotte, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not to HILTON standards”
2 of 5 stars Reviewed September 8, 2013

In short, the sofa bed was so bad that we ended up sleeping on the floor. The laundry room had a washer inoperable during parents' weekend for USAFA! Food for breakfast kept on running out if you didn't arrive on time. Check your billing. We were charged $100 more than our quote. We had it fixed at check-out but desk clerk was rude. Housekeeping was the best. She kept the room very clean. Sleep quality was horrible due to the bed situation. Location is okay for our purpose.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSColoSpgsGM, Manager at Homewood Suites by Hilton Colorado Springs North, responded to this review, September 9, 2013
First of all, thank you for taking the time to post a review of our property. I'm sorry to hear that you had a negative experience with us. Guest satisfaction in all facets of our property is our top priority, and we're sorry to hear that we fell short of your expectations. We do appreciate your feedback and will use them in an effort to better our hotel for the future.

Michelle Still
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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275 reviews from our community

Traveler rating
    154
    81
    22
    13
    5
See reviews for
99
54
15
72
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Any
English first
palm coast, fl
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 5, 2013

My family stayed at this hotel in June 2013 and loved it. The views of the mountains from outside of the hotel were breathtaking. The rooms are spacious, come with a fully stocked kitchen and the staff was very welcoming and helpful. They offer a complimentary breakfast every morning and a dinner meal Monday through Thursday evenings, including beer, wines and alcohol free beverages.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lapeer, Michigan
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 3, 2013

Nice gym with nice expensive elliptical trainer. All machines had an attached television.
The hotel gym also had free weights, bench, cold water, towels and huge mirror.
Nice long clean pool. Breakfast was good with sausage and eggs. Entrees changed each day.
Internet was free and worked well "after logging in." Nice desk with high back roll around chair.
Office area over looked the entire room. Great big bathroom!

Stayed two days with four kids but could have easily stayed all week. Neat setup!
Nice convenience store in lobby stocked withe just about everything you would need.
The hotel is conveniently located across the street from "Focus on the Family."
Hotel is only a few miles from "Manitou Springs and The Manitou Incline" which are both great area attractions! D

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013 via mobile

Stayed 2 weeks August 2013
With 2 teenagers
Spacious suite with lounge and small fully equipped kitchen
Large bedroom. Clean
Small breakfast and Monday to Thursday light dinner ( we use it as hot snack at our return after a day outside and went for a more substantial dinner later)
Outdoor pool.Close to I-25, shops and restaurants.
Will definitely use it again

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 stars Reviewed September 2, 2013

This is always a place of choice for me, great place and I love the rooms- Home away from home. Please Include more vegetarian food to take care of that group with special needs. Staff are helpful and try to address the needs of the customer! Keep it up and I am a loyal customer!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 31, 2013

Room was fine - clean but a little worn - with two exceptions: pullout bed was extremely uncomfortable (mattress was falling through ripped mesh fabric underneath) and towels/washcloths were very thin/old. When I complained about the pullout (and I'm not normally a complainer) they did offer to move me to another room. The big disappointment, however, was the included breakfast - the eggs/waffles/potatoes had absolutely no taste - in fact after three bites I threw away the make-your-own waffle which I usually enjoy very much.

I always stay in Hilton properties and I have to say this place was just not up to the usual Hilton standards.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, United States
1 review
5 of 5 stars Reviewed August 26, 2013

This hotel is located a short distance from most tourist activities in Colorado Springs. There are also numerous places to eat within walking distance. Friendly, clean, great place to stay while in Colorado Springs.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Colorado Springs North

Address: 9130 Explorer Drive, Colorado Springs, CO 80920
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Colorado Springs
#10 Business Hotel in Colorado Springs
#14 Romantic Hotel in Colorado Springs
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Colorado Springs North 3*
Number of rooms: 127
Official Description (provided by the hotel):
Upscale extended stay property. All two room suites with king or double beds, separate living room-kitchen, complimentary Suite Start Breakfast daily and Welcome Home Reception Mon-Thur. Fitness Center, outdoor pool, and access to the YMCA. Located in the prestigious Briargate area. Close to the Promenade Shops At Briargate, with 7 restaurants, and upscale shopping. Only minutes from the USAF Academy and just across the street from Focus on the Family. ... more   less 
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Also Known As:
Homewood Suites By Hilton Colorado Springs North Hotel Colorado Springs
Homewood Suites Colorado Springs
Hilton Colorado Springs
Homewood Colorado Springs
Colorado Springs Hilton
Colorado Springs Homewood Suites

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