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“Excellent Customer Care” 4 of 5 stars
Review of Hilton Garden Inn Colorado Springs

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Hilton Garden Inn Colorado Springs
3.0 of 5 Hotel   |   1810 Briargate Parkway, Colorado Springs, CO 80920   |  
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Ranked #15 of 105 Hotels in Colorado Springs
Reisterstown, United States
1 review
“Excellent Customer Care”
4 of 5 stars Reviewed April 22, 2014

Guest services was very attentive and accommodations were very nice. We had a beautiful view of the mountains. Clean and well kept. The hotel provided us with free parking and free wireless internet. Enjoyed the stay.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, April 28, 2014
We are so pleased you enjoyed your stay with us! We certainly look forward to having you as our guest again.

Shannon Arwood-Dionese
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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252 reviews from our community

Traveler rating
    115
    91
    29
    11
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Edmonton, Canada
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 17, 2014

Room was clean and bed was comfortable. Check in Staff was alert and pleasant. Everything you need while on a road-trip. If you choose to eat out plenty of places just across the road.

Only surprise was at breakfast. When booking I thought breakfast was included, turns out it was not.

Food was good and breakfast staff very pleasant. The Coffee on that day was also Excellent - couple of to-go cups and we skipped Starbucks.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, April 28, 2014
Thank you so much for the review!

For any future stay, please feel free to look for the "Bed and Breakfast" rate plan. That is a packaged rate that does include breakfast for each registered adult and 2 children under the age of 12 eat for free. It is defniitely a bargain if you know you will be dining with us for breakfast.

We hope to see you again soon!

Shannon Arwood-Dionese
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loveland, United States
1 review
3 of 5 stars Reviewed April 17, 2014

I have stayed at this hotel before and was excited to stay here again. However, the excitement stopped upon our arrival. The front desk lady was not friendly. I felt as if I had inconvenienced her because she had to help me. She was in such a hurry to move us along that she did not tell us about the breakfast or where we could find the elevator. The hotel was clean and the room comfortable but, I'm not sure I'll stay here again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, April 28, 2014
I am so sorry that was the impression and experience you had at the hotel. I have printed and shared your feedback with our team so that we don't make this mistake again.

Thank you,
Shannon Arwood-Dionese
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buena Vista, United States
1 review
5 of 5 stars Reviewed April 15, 2014

Overall experience exceeded expectations in every way. .The room had a crispness, but comfort that was very satisfying. The staff were very cordial, and seemed genuinely interested in my comfort, and pleasant stay

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, April 28, 2014
We are so pleased you enjoyed your stay with us and we appreciate the review on Trip Advisor.

We hope to have you stay with us again.

Shannon Arwood-Dionese
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, United States
1 review
4 of 5 stars Reviewed April 1, 2014

My husband and I stayed at the Hilton Garden Inn on Briargate Parkway in Colorado Springs. It met all our expectations. A nice clean, comfortable room with a nice spa/pool area, close to the Shops at Briargate, with great food and shopping. This was our second stay this year and were pleased with the whole experience.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, April 11, 2014
I am so pleased you enjoyed your second stay this year! We appreciate your continued support and look forward to having you as our guest again.

Thank you,
Shannon Arwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downingtown, United States
1 review
5 of 5 stars Reviewed March 28, 2014

I found the staff to be very helpful, pleaseant, and polite. Also, breakfast service was fast and easy. Good deal for the cost. The rooms are very comfortable and clean. I also found the location of this hotel to be very convenient with easy access to main roads and highways. Local restaurants are very close to help with those late nights.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, March 31, 2014
We are so pleased you enjoyed your stay and the location! We certainly look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern Illinois
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 18, 2014

This is still a good hotel, in spite of slightly worn carpet and noise level in rooms being an issue. This hotel compares slightly below other Hilton Garden Inns. Other than the above items, I enjoyed my stay. Perfect scenic views from the parking lot! Bring your camera.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, March 31, 2014
Thank you for the review. We are pleased you enjoyed your stay.

We are working on a complete lobby renovation that will be completed by the end of the year (we hope). It will truly modernize and refresh the ambiance of the hotel.

We hope to have you as our guest again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Colorado Springs

Address: 1810 Briargate Parkway, Colorado Springs, CO 80920
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Colorado Springs
#12 Family Hotel in Colorado Springs
#13 Business Hotel in Colorado Springs
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Colorado Springs 3*
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Also Known As:
Hilton Garden Inn Colorado Springs Hotel Colorado Springs
Hilton Colorado Springs

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