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“If you do not smoke, it is really not fun staying in a smoking room!” 2 of 5 stars
Review of Hilton Garden Inn Colorado Springs

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Hilton Garden Inn Colorado Springs
3.0 of 5 Hotel   |   1810 Briargate Parkway, Colorado Springs, CO 80920   |  
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Ranked #17 of 105 Hotels in Colorado Springs
Seattle, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“If you do not smoke, it is really not fun staying in a smoking room!”
2 of 5 stars Reviewed May 30, 2013

I booked two nights in a nonsmoking room at this hotel. When I arrived they had no nonsmoking rooms for us. They did not offer to help us locate an alternative hotel. We were stuck in a very stinky smoking room with our 2 kids. There was another couple with small kids in the same situation. The second night they found us another room, and did comp the night in the stinky room - but it was not worth it!

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, June 3, 2013
Thank you for your review. I apologize that you were not happy with your room assignment during your recent trip. We strive to accommodate all reservations but occasionally cannot meet every room request. We hope you will consider giving us a second chance if you return to the area.

Regards,
Shannon Arwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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276 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Alpine, California
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 22, 2013

A very comfortable Hilton property that was reasonably priced. Good location, right off I-25 on the north side of Colorado Springs. For the Diamond members of Hilton Honors, the amenities are very good, with a decent breakfast served. Staff were very accomodating.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, May 23, 2013
Thank you for the positive review on TripAdvisor and we couldn't be happier that your stay went so well and that you would visit us again!

We hope you had a safe trip home!

Regards,
Shannon Arwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Top Contributor
129 reviews 129 reviews
25 hotel reviews
Reviews in 45 cities Reviews in 45 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed May 14, 2013

We are staying at this hotel right now.
It's in a great location, easy to find. Located right by the Promenades at Briargate, a group of assorted restaurants and stores.
The hotel is clean, well maintained with great staff.
The room itself is pretty standard Garden Inn style. Decent sized, clean with lots of storage. We are here on a house hunting trip for a week, staying in a king room. The bed is comfortable. I saw some people had commented on it being hard but it easily adjusts to suit what you like. Housekeeping service is great.
Upon arrival we had a little welcome basket, I thought a really nice touch.
Breakfast is $10 for all you can eat. For hot items they are grilled fresh when you order and delivered to your table. Really quick service. I don't eat bacon and egg type meals so got some oatmeal (not the envelopes of instant) and really good fresh fruit. This option is considered the two item choice and costs $3.95, a great deal if you ask me.
I really like the little business area. There are two computers, a phocopier/printer/scanner and Fedex supplies. We have needed to get some paperwork taken care of so complimentary printing has been great.
Government rate is excellent, under $90 nightly for our room.
The only negative and it's nothing unique to this hotel would be bathroom could be a little larger. I also like complimentary weekly newspaper delivery. Again though not a biggie. The sevice, location, and cleanliness can't be beat.
We would definitely stay here again.

Room Tip: I would choose a room on second or third floor. We are staying in a second floor room, it provides...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, May 23, 2013
Thank you for taking the time to complete a review! We hope that your house hunting trip went well!

Have a great day!

Shannon Arwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 7, 2013

Went to Colorado Springs to visit our son who is stationed at Fort Carson. This property was pretty centrally located (close to freeway) and close to the surrounding bases.
Comfortable property, windows opened with a great view of the mountains and great service and meal at breakfast - we needed a couple extra pillows - we only had to ask once and they were in our room. We were close to a lot of the surrounding areas, Garden of the Gods, downtown Colorado Springs, etc.
Easy off/on freeway - was about 45 min (on toll) to get back to Denver Int'l airport.

Room Tip: ask for a front view (facing lobby) room to see the beautiful mountains - there was still plenty of...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, May 23, 2013
Thank you so much for the feedback! We are pleased that you enjoyed your stay and we look forward to having you stay with us again!

Regards,
Shannon Arwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flat Rock NC, United States
1 review
5 of 5 stars Reviewed April 30, 2013

Excellent property; pleasant staff, comfortable rooms, very good value (less than $100 on weeknight), excellent breakfast service; location easily accessible from I-25 about 10-15 minutes north of downtown, just south of Air Force Academy. Arrived late and parking was slightly problematic, around behind the building. Shopping and services close by at Chapel Hills Mall.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, May 2, 2013
Thank you so much for putting this review on Trip Advisor! We greatly appreciate the feedback and the positive response!

We hope to have you stay with us again!

Regards,
Shannon Arwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, United States
1 review
2 of 5 stars Reviewed April 25, 2013

My room was not made up after being gone for 5 hours...when reported to front desk they said they would immediately send a maid instead a maintance person showed up and did not even know how to make a bed.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, April 27, 2013
Thank you for the feedback and I apologize about the mixup with the service of the room. That is certainly not the experience we want out guests to have while with us.

Please feel free to contact me directly at the hotel if you would like to discuss further. We certainly value your feedback and your business.

Regards,
Shannon Arwood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frisco, Texas
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 9, 2013

I arrived early and was given a room with a beautiful view of Pikes Peak. The hotel was clean and safe and the wifi connection was strong, which are critical for a business traveler. I didn't use the pool or fitness center, but I did peek in to see them and they looked adequate. I also did not take advantage of the restaurant, but I did grab a warm, fresh cookie, which was delish!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, April 10, 2013
Thank you for taking the time to write a review! I am pleased you enjoyed your stay. We hope you will come and visit us again!

Regards,
Shannon Arwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Colorado Springs

Address: 1810 Briargate Parkway, Colorado Springs, CO 80920
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Colorado Springs
#12 Business Hotel in Colorado Springs
#20 Romantic Hotel in Colorado Springs
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Colorado Springs 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Hilton Garden Inn Colorado Springs Hotel Colorado Springs
Hilton Colorado Springs

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