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“Great stay will be back.” 5 of 5 stars
Review of Hilton Garden Inn Colorado Springs

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Hilton Garden Inn Colorado Springs
3.0 of 5 Hotel   |   1810 Briargate Parkway, Colorado Springs, CO 80920   |  
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Ranked #19 of 107 Hotels in Colorado Springs
Certificate of Excellence
Colorado Springs, Colorado
2 reviews
“Great stay will be back.”
5 of 5 stars Reviewed February 20, 2013

Clean, Comfortable and over all great value for the price. Staff was very friendly and helpful
the pool and spa were not very warm for the weather but both were clean and well maintained.
The Hotel is located closed to several restaurants and an out door mall.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, February 22, 2013
Thank you so much for taking the time to write a review! We greatly appreciate the feedback and look forward to having you as our guest again!

Warm Regards,
Shannon Arwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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330 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Chatham, Nj
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 10, 2013

We spent one night at this hotel after a family wedding. There were seven of us in three rooms, however a large group of family members lived locally and came back to the hotel with us to visit after the wedding. We gathered in a portion of the lobby, next to a burning fireplace and felt like we were in our own living room. There was coffee/tea/and hot chocolate available for us. We brought a couple bottles of wine and the staff provided us with glasses. It made for an extremely pleasant and easy way to gather with family. Later that night one of us tried to take a bath and the stopper didn't work. The night time manager did his best to fix it and when he couldn't, he comped the people in that room with a free breakfast and said the room would be on them!!! We couldn't believe it. This was really honoring the Hilton Honors satisfaction guaranteed promise! The breakfast was the best hotel breakfast we have ever had. Even those in our group who paid for the breakfast agreed it was exceptionally good and an exceptionally good value. All the staff was really nice and accomodating. We are looking for another reason to go back to Colorado Springs so we can stay here again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, February 12, 2013
We are so happy to hear that you enjoyed your stay! We certainly would love to welcome you back to the hotel at any time!

Thank you for taking the time to complete a review. We trulyl value and appreciate the time people take to speak on our behalf in such a positive way!

Warm Regards,
Shannon Arwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lamar, Colorado
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed February 9, 2013

Overall, a great stay, great staff-very helpful and polite at all times. Location is good-at Springs, but near Denver. Excellent price with breakfast thrown in. $70 cheaper than the Denver Tech Center Garden Inn, or the south Dnever HGI, which is a couple of really good meals out or shopping!

It is an older HGI, but still well maintained and staffed. Green paint in the foyer needs a make-over! Goof golf course a mile away, handy for Airforce academy and all of the north side amenities.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, February 12, 2013
Thank you for the response on Trip Advisor! I am pleased to hear that your stay went well and that you enjoyed the area.

Funny that you mention the green lobby! We are actually getting ready to complete a lobby makeover and one of the changes will be the green paint!

Please come and stay again!

Regards,
Shannon Arwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oregon
Level Contributor
104 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed December 31, 2012 via mobile

We spent 2 nights at this hotel. It was wonderful - quiet, great beds, great service from front desk to breakfast cook and servers. Great location to see Air Force Academy and garden of the gods. Our room had a wonderful view of the mountains.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, January 2, 2013
Thank you so much for the excellent feedback on your stay! We certainly hope we will have an opportunity to have you as our guest again!

Happy Holidays!
Shannon Arwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 18, 2012 via mobile

Stayed for almost a week. Location is near freeway entrance. There is opposite a mall right across. Good quiet environment. Unblocking view to the mountains and Air Force academy. Small indoor pool is ok for a quick workout, heated spa is real nice.

Only problem is, Internet connection is terrible. They only have wifi and they are aware of the problem - in fact they sent me an email about it before I can comment on the unbearable internet performance. As a business traveller who depends on the connection after business hours, I would avoid this hotel for a period till they got the Internet upgraded

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, December 20, 2012
Thank you so much for the feedback. I do apologize that the internet is kind of a challenge, especially if we are busy. With all of the smart phones, iPads, etc. that automatically connect, it does drain the bandwidth. We are excited to have the upgrade happening in January. We know this will have a huge impact on our guests and the hotel in general.

We certainly look forward to having you back with us and if there is anything else I can do for you, please feel free to contact me.

Happy Holidays,
Shannon Arwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niles, Ohio
Level Contributor
216 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
5 of 5 stars Reviewed November 27, 2012

My husband I stayed at this hotel during a recent trip to Colorado Springs. This was a terrific hotel. It is located on the North end of Colorado Springs so is near the Air Force Academy. It is convenient to the highway so easy to get to any of the attractions downtown or in the southern part of the city. There is a large plaza across the street and it is close to the mall for those of you who are looking to include a little shopping on your trip.

The front desk staff was very friendly and helpful. There were cookies out for guests in the evening and coffee/tea available 24/7. We ate breakfast at the restaurant and it was great. They offered a very nice buffet with made to order eggs/omelets and lots of other choices. It is not a free breakfast (unless you use your HHonors perks and it is included in your stay) however, it is a reasonable price for the amount of food that is available to you. We stayed here on a Friday evening and were able to get a prepaid rate of less than 100.00/night. My husband is in Colorado Springs for business several times/year and he usually stays at this hotel. It has a slightly higher rate during the week but even those prices are less than other hotels in the area. Our room was a typical Hilton Garden Inn room but very clean and comfortable. Who doesn't love the beds with the dial so you can set the firmness to your personal preference? Great night's sleep!

I would definitely come back to this facility if I were in the area again!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, November 29, 2012
Thank you so much for such detailed feedback! I am pleased to see so many positive comments!

I did want to mention, for your next visit, please look for the "Bed and Breakfast" package that we offer. We love the full cooked to order breakfsat that the Hilton Garden Inn has and we do have it packaged with our room rate for 50% off the normal breakfast pricing. During the holidays, we offer an even larger discount for our traveling families.

We look forward to having you visit again!

Regards,
Shannon Arwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tigard, Oregon
Level Contributor
481 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed November 17, 2012

Stayed here several nights while visiting in the area. Location was near the Air Force Academy and easy to get to many of the other sights. Staff were very personable and professional. Rooms were average but comfortable.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRINGS_HGI_GM, General Manager at Hilton Garden Inn Colorado Springs, responded to this review, November 29, 2012
Thank you for the feedback on your stay. We are happy to hear the location and hotel worked out well for you.

We hope to have you with us again!

Thank you,
Shannon Arwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Colorado Springs

Address: 1810 Briargate Parkway, Colorado Springs, CO 80920
Phone Number:
Location: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Colorado Springs
#17 Family Hotel in Colorado Springs
#21 Romantic Hotel in Colorado Springs
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Colorado Springs 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Hilton Garden Inn Colorado Springs Hotel Colorado Springs
Hilton Colorado Springs

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