We stayed for two nights in September, the second night occurring when the rainstorms engulfed Colorado and floodwaters came calling at The Ranch at Emerald Valley.
The staff was amazing.
Before the floodwaters arrived? The Ranch at Emerald Valley was an outstanding experience. The grounds were stunning - the horseback riding spectacular - the ponds were clear as glass and brimming with eager trout - the cabins were the epitome of rustic luxury (leather furniture, antiqued tables, stone and log construction, real fireplace, stone and glass showers, etc - we stayed in the gorgeous Copper Cabin, so named because of its historic copper ceiling) - scenic hiking trails - impressive main lodge and dining area - attentive and friendly service - excellent food - etc., etc., etc. (PS - Loved the coffee!)
Back to the floodwaters...
Although the road up to the Ranch became impassable the morning following nearly 5 inches of rain the day and night before, a number of staff members made it up to the resort in the early morning hours by transferring vehicles, wading through water rushing over the road and even using large rocks to fill holes in the road so their Jeeps could cross the water damaged portions. Despite guests waking up to flooding throughout the resort, the staff welcomed us with a smile and informed us coffee and breakfast were ready and waiting for all of us in the main lodge.
Although we all just wanted to know how we could help, the staff's only concern was the safety and comfort of their guests. When another bout of heavy rain arrived later in the morning and more resulting floodwaters hit the resort, the staff made plans to evacuate all the guests and coordinated with the Broadmoor Hotel to bring in heavy machinery to repair the road. As a result, we were never in danger and lunch was even made and served in the middle of all their efforts to get us out. They even apologized for not having fresh baked cookies!
Amazing people... really.
Their main focus was on the guests. They got us all down to the Broadmoor safely by late afternoon and ensured no one was in danger, even while the grounds of the resort were being destroyed by flooding in front of our eyes. With that kind of effort and attitude, you just know everything that was damaged will be rebuilt and (most likely) even better than before.
Due to their need to rebuild/repair the flood-damaged grounds, it is doubtful (but not impossible) for the Ranch to re-open before the end of 2013's season (which ends October 31st). But whenever it does re-open, it will undoubtedly be as stunning as it was in the first place.
And the staff will continue to be even better!
- Official Description (provided by the hotel):
- The Ranch at Emerald Valley combines a unique retreat offering refined luxury with the rustic charm and inspiration of a wilderness enclave. Surrounded by over 100,000 acres of the Pike National Forest, indulge in a private escape in one of ten beautifully appointed cabins featuring wood burning fireplaces, rich furnishings, and modern amenities.This haven is the perfect destination for everything from an intimate getaway to a quintessential Colorado vacation for a group, family, and friends. Choose from one, two, or three bedroom private cabins each with distinct Rocky Mountain atmospheric touches.During your stay at The Ranch, take the day to fly fish in pristine mountain lakes, hike and bike scenic trails or explore the mountains on horseback. Then unwind by soaking in an outdoor hot tub and sipping fine wine on a panoramic terrace while enjoying the beauty of a Rocky Mountain sunset. These experiences are all accompanied by The Broadmoor’s incomparable luxury and impeccable service.A dedicated ranch staff and on-site Broadmoor chef elevate this unique, all-inclusive hideaway beyond its 8,200 foot altitude. Fresh, gourmet cuisine that you’ve come to expect from The Broadmoor is presented in the grand lodge. Don't worry about the details - all meals and ranch activities are included as part of your stay.What sets this experience apart from other mountain retreats is, with one phone call, we'll whisk you down the mountain to enjoy all the amenities The Broadmoor has to offer, including championship golf, a Five Star spa, tennis, shopping, swimming pools, acclaimed dining, and more. ... more less