I was promised one room and given a different one when checking in. The lady I needed to talk to was on the phone ordering appliances. The staff was friendly. The stool did not work properly in our suite and it could have been cleaner. They ran out of food on the breakfast because the front desk person was in charge. She could not be two places at the same time. The front desk was in another another area. Left a rating sheet but no response was received.