I have never rated a hotel before. However, in the room was a request go to the website to share my experience at the hotel. First off, the bed and room were comfortable and quiet. When I checked in, the desk clerk was very helpful and friendly. Likewise, when I checked out the next morning, front desk personnel were courteous and the checkout went quickly. The following deficiencies taken one by one would indicate poor employee performance; however, taken together indicate poor management.
The security lock on the room door was almost dangling from the screws that were in holes too large for the screws.
After taking a shower, when I started to dry off, I noted that the towel I was using had a spot on it that looked like either old blood or BM. Fortunately, there were other clean towels to use.
When I went for breakfast, part of the breakfast included biscuits and gravy. I finished off the last of the gravy. Although breakfast was supposed to go for an additional hour and a half, when I reported the lack of gravy, the attendant told me that they were totally out of gravy.
Individually, the above items would be irritating. However, as a combination this shows a lack of good management. Good management would never allow such a conglomeration of deficiencies to incur within one day.
If I am in the area again, I will stay at the hotel because overall it is a good location, with a good price and is comfortable. Hopefully, current or new management will have all the deficiencies corrected before that time.
- Official Description (provided by the hotel):
- Complimentary hot deluxe buffet breakfast, free Wi-Fi, microwave refrigerator, bike rental, fresh baked cookies at checkin time & beautiful mountain and river views near Aspen and Glenwood Spring ... more less
- Reservation Options:
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- Also Known As:
- Comfort Hotel Carbondale
- Comfort Inn And Suites
- Comfort Inn Carbondale
- Carbondale Comfort Inn