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“Wonderful hotel in Rio Celeste” 5 of 5 stars
Review of Rio Celeste Hideaway Hotel

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Rio Celeste Hideaway Hotel
4.0 of 5 Hotel   |   La Paz de Rio Celeste | 1 kilometer southeast of the Tenorio Volcano National Park., Tenorio Volcano National Park 21304, Costa Rica   |  
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Hotel amenities
Certificate of Excellence 2014
Levin, New Zealand
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
10 helpful votes 10 helpful votes
“Wonderful hotel in Rio Celeste”
5 of 5 stars Reviewed November 5, 2013

This hotel is a long way from anywhere, its a long trip along a gravel road and I am so pleased we arranged private transport to get here. Once we arrived, we were greeted by staff, personally shown around the hotel by 'golf cart' and taken to our room. The room was large, with a king sized bed & a patio, outdoor shower (as well as indoor bath / shower), a large bathroom - what else could someone wish for. Meals were very nice, staff were very nice. I must make mention of one of the gentlemen (perhaps the bar manager) who was so very nice. Nothing was too much trouble, he happily spent time chatting with me about his glorious non alcoholic cocktails. There is a very nice pool - with 3 jacuzzi's - these are just glorious after a long walk in the National Park.
Without a vehicle, we walked up to the National Park entrance and spent several hours (5) wandering thru the park. From the hotel to the park it was about 3km. The river is glorious, we never swam in it however there was a track that lead to a part of the river where guests could swim.
The staff arranged a trip caving for us, we were collected and dropped back to the hotel at the end of the day. Another great experience.
On a negative, was the lost power: but what else can one expect in the wet season of Costa Rica: it is going to rain, there will be thunder & lightning and power going out is something we are accustomed to.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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471 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
San Jose, Costa Rica
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 4, 2013

First of all I live in Costa Rica and travel all over the country. Rio Celeste Hideaway is just that. It is found on an isolated lastre 4x4 road that is hard to get too in the rainy season. The road to the hotel was un driveable and very dangerous to drive on at dusk into the
evenings in the rain. We got 5 kilo in and the bridge was washed out. Tried calling the hotel and got very little help. Elizabeth sent us on a 1 -2 hour round about when Oscar had just told us there was another entrance 5 kilo. down the road. The receptionist Elizabeth was extenely rude when we got to the hotel tired after such a long long drive. That was so dissapointing to be greeted in that manner with an attitude of that kind. The total trip was around 5-6 hours from Alajuela not 3.5 hours like they claim. The hotel should have better awareness for clients driving there about road conditions to get to the hotel. If we were tourists feom another country qith no cell phone and came across the river that formed over the bridge we would have been in big trouble. The fact that the hotel personel had no idea about thw road conditions to get there is dangerous for anyone driving to that hotel in the rain. One day some one qill try to cross thesw overgrown rivers and get seriously hurt.
The food is not good. The menu sounds good but once served it is very disapointing and expensive. Becuase the hotel is so out there it's your only option.
The river on the property is very nice . The hike to it is very pretty and easy. Unless you just want to stay in your room and walk to a river I would not reccomend this hotel for the prices they charge and the service they give.
I have always wanted to visit
this hotel but found it
disapointing once I got there. The attitude of the receptionist is just not acceptable and when talking with other guests they had the same problem. We stayed only one night and that was enough for us.


  • Stayed November 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia de Rio... ., Gerente at Rio Celeste Hideaway Hotel, responded to this review, November 9, 2013
Dear guest,

Thank you for sharing your experience; we appreciate your comments as they help us better understand where improvements may be necessary in order to meet the expectations of our guests, and maintain consistency in our standards.

We would like to address the specific issues you may have encountered in a detailed manner; it is important to note that despite being in a rainforest area, the amount of rain you experienced during your arrival at the hotel is not the usual at all and neither the overflowed rivers, that afternoon, we all were facing weather conditions beyond our control.
Also we regret that you found the quality of our food not up to our regular standards. However, please be certain that your comments will be handled in a Management Level and will seek improvements and training with our staff.

We appreciate your feedback and always take the opportunity to use guest comments on this important site as a way to improve both our service delivery and product. Hopefully you will give us the opportunity to serve you once more in the future.

Cordially,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quepos, Costa Rica
Top Contributor
76 reviews 76 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed November 4, 2013

Starting with every member of the staff icluding the General Manager, the restaurant, the spa the rooms, the layout and the location of the hotel itself... there is no other word to describe this place better than heaven... Everything its so clean and organized; the decoration of the different areas its also very soothing and pleasant. If you are looking for true relax this is where you need to come.
Great swimming pool, nature all around it, that path to the turquoise water colored river, the food, the spa experience..are just out of this world.

Room Tip: Its a little rough little road (last 10 miles or so) but is 100% worth it once you get to the hotel...
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 17, 2013

Amazing hotel, friendly staff, and a truly relaxing stay! We loved everything about the hotel, it is a pretty tough road to get there, but totally worth it. Private rooms had great views of the rainforest and absolutely wonderful outdoor showers. Restaurant was delicious and great staff. Be sure to book a tour to Rio Celeste waterfall- Gorgeous! Perfect for any type of trip!

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san jose
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 5, 2013 via mobile

I think this has been one of the most romantic Hotels I've ever been. We went to the Tenorio National park by ourselves and paid a tour guide $30 for both of us so pee could make time for checking in and relax after the hike. They welcome you with a damp towel and a cocktail. Staff is extremely nice and kind. Rooms are spacious and comfortable the outdoor shower is fantastic. Beds could be a little more comfortable.The hotel has access to the river, you have to walk less than a kilometer and they have towels in case you want to get in the river but it has lots of rocks and doesn't seem very safe. Food is OK, a dinner for two with dessert is about $60. There are a few options for lunch about 200 meters from the hotel in case you want something different but would only reccomend it if you come in a 4x4.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 22, 2013

We just returned from 10 days in Costa Rica and we started our trip at the Rio Celeste. We stayed 4 nights, and this place was absolutely beautiful. Rooms were spacious, private, and immaculately clean. The outdoor shower was a huge bonus....I could have stood under it for an hour!!! haha Hikes were all within walking distance of the hotel, and the blue water and waterfall were breathtaking...a must see! Hotel staff was top notch and food was fantastic. There were plenty of options especially if you are open to eating meat, fish, pasta, veggies, etc. My husband and I tried something different every night, and were never disappointed. It is remote, so I wouldn't spend your entire vacation here, but it is definitely worth making the visit for a few nights. We highly recommend this place and will definitely return!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 16, 2013 via mobile

My boyfriend surprised me with this amazing place. And oh my, we were both blown away. The immediate friendliness of the staff, gorgeous views and all around beauty were truly superb. We ate both dinner & breakfast there and the food was incredible. We were savoring every bite. The room felt like a true paradise. Comfortable bed, jacuzzi tub & so much more. We hiked thw trails to the river where we went for a swim! The beauty there was amazing, too. This place was worth every dollar. We will definitely be back!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rio Celeste Hideaway Hotel

Address: La Paz de Rio Celeste | 1 kilometer southeast of the Tenorio Volcano National Park., Tenorio Volcano National Park 21304, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Tenorio Volcano National Park
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Tenorio Volcano National Park
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rio Celeste Hideaway Hotel 4*
Number of rooms: 26
Official Description (provided by the hotel):
Rio Celeste Hideaway is a boutique, gourmet and ecologically orientated hotel. It provides a world of comfort and style surrounded by an untouched natural paradise. This hidden hotel is located in the middle of the Rainforest adjacent to the Tenorio Volcano National Park where the amazing Rio Celeste lies. Surrounded by lush tropical rainforest, each one of its 26 spacious casitas (bungalows) provides an exclusive retreat in which guests can relax amidst the breathtaking rainforest. ... more   less 
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Also Known As:
Rio Celeste Hideaway Hotel Costa Rica/Tenorio Volcano National Park

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