We stayed here for one glorious night. This hotel is top notch. Every detail of the hotel was thought out very well. The hotel is literally a hideaway. It is on the top of the steepest rocky road ever but well worth it. The room or casitas is beautiful. Pictures don't do it justice. The outside shower was nice after a hike to the waterfall. The food was excellent from breakfast to dinner. Expect to eat at the hotel because to get to any other restaurant would be very hard or tedious especially at night. You will love this place if you stay there.

So first, if you don't want to be "away from it all" then this is not the place for you! High up in the Tenorio rainforest, you are literally surrounded by nothing but peace and quiet (except for the birds and monkeys!). As other reviews have noted, the ride in is long and extremely bumpy. The new bridge is supposed to be finished by December and will cut down on the length of the trip by more than 50 km.

We were on our honeymoon and it was exactly what we wanted. The staff is extremely attentive but not overly intrusive. Every single person there was pleasant, friendly and helpful. The grounds are beautiful and the rooms are extremely well maintained. There are wonderful things to see everywhere, including an albino rabbit on the property!

The two tours we took through the hotel were fantastic (the Rio Celeste waterfall tour and the coffee tour). Please make sure if you are going to do these, you are in decent shape and have good walking shoes with you. The jungle walk is 4 hours round trip, with 253 stairs to the waterfall (which you have to come back up!) and a moderate hike over lots of roots and rocks. The coffee tour is approximately 2 miles of walking on hilly roads both ways. However, they are highly recommended and we loved both! Also, nothing we brought ever dried out completely, even the ready dry clothing, so we are glad we packed a bit extra.

We had only two issues:

1. The food was very good and fresh, but overpriced. There are not many options within walking distance (we found one within 1/2 mile and one 2 miles away with limited hours), and as other reviews have noted, you are a bit trapped into eating there.

2. The rooms are extremely close together. So close, you can see people on at least three other balconies from some rooms. This was not my idea of solitude! We asked to move our room after the first night because the resort was nearly empty (low season) and guests were placed in the cabin right next to us. The staff quickly accomodated us moving and also made sure that no one was placed next to us for the remainder of the stay.

Hopefully this is helpful. It is a wonderful place :-).

One of the most welcoming hotels I've ever visited. Excellent customer service, the rooms ROCK! And the most important, the most calm environment ever. The room is wonderfully HUGE, the shower in the outside was amazing, and the bed delightful.

The restaurant incredible, I adore the little pond with Koi's and I liked the fact that they know you are there for relaxing and all the decor and design inspires tranquility.

Definitely coming back someday in my life!

We decided to do the Rio Celeste hike before we checked into the hotel. This was a beautiful hotel to stay at. They greeted us with a fresh drink and towels to clean our hands which was greatly needed. Unfortunately, we were only able to stay here for one night but the staff were very friendly and helpful. The rooms were very nice and clean. It's a very remote place and that's the main attraction. Getting there was pretty tricky. We came from the side that has the bridge that was meant only for walking. We were lucky enough to stop at an info center for Rio Celeste and the man working there told us we had to leave our car at another cabina before the bridge and carry our luggage and walk across to the Hideaway. What disappointed me is that this hotel acts pretty fancy but they couldn't leave a sign on the bridge saying cars can't go through it? Or not even giving us a heads up when we booked to let us know that there were two ways of getting there and one was not recommended? The hotel staff were very nice though and came to help us carry our luggage which we really appreciated. Another thing I didn't like about the hotel was their food. The portions were pretty small and it was fairly overpriced. All the food seemed precooked and not very fresh anyways. The hotel is pretty pricey and we were shocked when we got our laundry done that they charged us per item!! Per sock too! That just goes to show that they are pretty cheap and for how much we have to pay a night, laundry service should be free. Otherwise beautiful hotel and great staff.