The incompetent management at this hotel decided to make "special rules" for the reservation process the weekend I would be there. But they never informed anyone. Even the main reservation center for Aloft was confused. I had to cancel the first night of my reservation because of weather delays and was told by central reservations this was no problem. But it was, because the local management cancelled my reservation for the entire weekend. They allowed me to be wait-listed for my own previous room but I was deep down a long list! Really!! I travel a lot all over and I have never been treated so poorly. This "special" reservation policy is not the policy of Aloft or W hotels or any other major hotels I've ever stayed at.
Insult added- as of today, Tuesday, the initial charge of $600 for 3 nights I didn't stay is still pending on my account. These people should not be in the business!!
- Also Known As:
- Aloft Broomfield Denver Hotel Broomfield
- Aloft Broomfield Denver Hotel
- Official Description (provided by the hotel):
- Aloft Broomfield Denver is near the University of Colorado, Sun Microsystems, Interlocken Business Park, and downtown Boulder. Our hotel has 3,125+ sq ft of space for meetings/weddings ... more less
- Reservation Options:
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