The staff was super friendly. They have free shuttle service into Breck that runs until 10pm. Continental breakfast was very nice. Got a little noisy from guests outside our room but they can't control that. My husband was feeling altitude sickness and the shuttle driver offered to go into town to get whatever we needed. My only warning....your gps will try to tell you to turn on overlook dr to get to the hotel, but you actually drive past overlook and you will see signs for the hotel. Drive straight up that driveway and it takes you right there.