I stayed here for 3 nights in Feb for a ski trip. We (2 people) took the shuttle in from Denver and found our door key taped to the front door of the lodge. There were instructions enclosed for everything we needed during our stay taped to the front door. The room was on the small side for 2 people but very comfortable. The lodge is beautifully decorated and furnished from bedroom to common areas. Everything was extremely clean. The common eating area had tea, coffee, juice, hot/cold water, ice, cookies, oatmeal and silverware, dishes/glasses and everything you could need. No actual sink or cooking area though but there was a microwave and fridge in our room. Common lounge area on the 1st and 2nd floors had board games, TVs and a warm fireplace and I remember seeing a computer too but didn't use it. We didn't use the hot tubs but it looked fine and several other people did and they seemed to enjoy it. There was an elevator that goes only to the 2nd floor but I couldn't get it to work - storage room for skis/boards is on 2nd floor. We carried skis & snowboards up to our 3rd floor bedroom (didn't see storage room until later) also our luggage - luckily, we packed light. The bus stop is just 3 minutes walk down the street and takes you to all the main lifts, depending on which bus you get on (easy to figure out since bus lines are colour coded). Fifteen minutes walk to main street where all the shops, rental places and restaurants are located.
I didn't really mind the lack of staff around because we didn't need additional services (the maid did make up the room everyday and that was all I needed), in fact, it felt more personal that nobody was around because it felt like we were guests in someone's (very nice) home rather than a hotel/lodge. The lodge was full (I could tell for the many cars parked in front) but I didn't hear anyone, maybe just for a little bit of talking while they were outside in the hot tub area but it didn't bother me at all.
I wasn't sure what to expect when we decided on this place but it was great. Good location, comfortable and had everything we needed during our stay. The only thing was we wished there was a supermarket close by to buy some fruits and snacks (I found one but very expensive and extremely limited selection). If you are driving here, I would recommend stocking up on whatever snacks/food you want before arriving as very limited selection around the lodge. Overall, a great stay, great trip and I will definitely return next year.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.