I recently reserved lodging at Breckenridge, and TravelGuard travel insurance was included as part of the reservation. I thought this was good news when I had to cancel my trip for reasons out of my control, but I was wrong. It turns, the reason I had to cancel my trip was not covered by the insurance policy (this was buried somewhere in the fine print). That would be understandable, albeit annoying, if this had been made clear to me when I called to cancel my reservation, or again when I called to file the claim. In both instances, I clearly explained the reason for the cancelation, and in both instances I was encouraged to file the claim, including by the representative at the insurance office (administered by Vail Resorts). Filing the claim was time effortful and consuming. It required several calls for clarification of procedures, as well as extensive documentation (itinerary, proof of purchase, written evidence of the circumstances requiring the cancelation, etc.). All of this had to be done in the midst of an otherwise stressful circumstance (the cause of the cancellation in the first place). At no point did anyone in the insurance office suggest that the reason for the cancelation might not be covered. If they had, I almost certainly would not have bothered filing it, given the other matters demanding my attention. Once I got the claim submitted, I waited two months for a reply -- not the one month they promised -- and then only after I demanded it. And then it was only to learn that they would not honor the claim. I called to complain about my treatment, but was summarily dismissed. No way will I ever use their services again, and I would think twice about making reservations through Breckenridge or Vail Resorts. If you do, be sure to check carefully whether you are being charged for TravelGuard insurance service.
If you own or manage Breckenridge Ski Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.