This is not a knock against the owners of the Powderhorn Condominiums or any specific unit. I desperately tried to stay there for a weekend in June 2012 with my family. Unusual situations prevented us from attending and Great Western Lodging was less than accomodating. I booked the condo with Great Western Lodging.....a huge mistake.
First, I received a confirmation after payment stating that I had to pay yet an additional "cleaning fee." There was no notice of this fee as I made the reservation online and paid with a credit card. When contacting Sondra at Great Western, she merely pushed it off as Breckenridge Central Reservation's problem and would do nothing for me. I couldn't even cancel the reservation. Keep in mind that other units on the gobrecknow.com website include their cleaning fees at checkout in the fees/taxes section....not Great Western. So, before I even entered the door, I'm forced to pay an addional 35% over what I thought was my final price.
Next....and this is simply pure greed, in my opinion. My family and I live in metro Denver, about an hour and a half from Breck. We visit Breck often. We booked the condo on Monday for that coming weekend. Unfortunately, my father in law had a tragic accident on Wednesday night falling down a flight of stairs. Again, I contacted Sondra at Great Western to explain our horrific situation....there was absolutely no way that my family would be able to make it to Breckenridge that weekend. I didn't even ask to cancel the reservation...I merely asked for some help regarding our situation. I explained that I was willing to wait for a last minute availability, checking on a Thursday to see if the same unit was available for Friday and Saturday. Heck, I was willing to wait until September when there is little or no demand. Anything! My pleas fell upon deaf ears as I was simply asked: "were you offered travel insurance when you booked the condo?" I understand that they are trying to run a business, but this is absolutely ridiculous. I can see paying an additional 10% premium to insure travel several months out if I was coming in from out of state. Long story short, regardless of our unfortunate situation, I was told that there was nothing they could do for me because I didn't purchase travel insurance....even if the death of my father in law prevented my family from going up to Breckenridge that weekend.
Wow....I'm still floored. I basically made a $300 donation to Great Western Lodging. And yes, they are right in rejecting my pleas to work something out....I did not pay additonal for the travel insurance. Rack this one up as a learning experience.....greed overcomes good business. At least I saved $100 since I didn't have to pay the additional "cleaning fee!"
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