My wife & I stayed in a 2 BR unit. We were given a unit over looking the two pools. We should have known this was a mistake but we took it assumming few if any would be in the pool given the 44 degree temps. Wrong!
The noise emanating from the pool by both the people.. who think it is OK to yell and scream the entire time.. as well as the loud music played by the resort made the stay unpleasant. During slow time.. October... few employees with any kind of authority were to be found. When we asked about noise.. they said... "wel, we follow Breck's noise rules and that means 10 PM". 10 PM and yes.. loud music and people screaming. If you are looking for quiet, go elsewhere.
Towel exchange is Wednesday. Towels aree to be placed on the floor inside the door. Do they tell you they do not get around to ir until 2 or 4 PM? No.
The restaurant onsite is OK but.. closed on Wednesdays.. slow time.
Check in was painful as well... as it is with most time shares. You would check in at the front desk and then see Concierge for your 'Parking Pass'.. and the usual harassment for selling you trips, activities and mostly.. to sign you up for a tour. Melody kept saying that we receive free $25 but 'free' means you spend time with very aggressive sales people for a couple hours. We passed and were told 'No one has ever passed before'. Really?
The flat screens are 32 inch.. OK I guess but Marriott give you 42 inches. Carpets are worn, furniture is old but in their defense they get a beating from the ski and snow board crowd. Parking is an issue, even with a pass. The building is much larger than the available spaces so plan on searching for a place. This issue may not eb the same in other buildings so.. avoid building 5.
All the appliances are cheap.. again typical of Breck time shares and the whirlpool tub needed to be caulked. The beds are sagging and provide little support.
The stay was OK but, then goodness the resort was mostly empty as the noise level would most likely be unbearable.
I would look at the mountains before the pool... due to noise. Some units face the street where shut...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 23, 2012
Thank you for taking the time to review the Grand Timber Lodge - we truly appreciate your feedback. However, we are sincerely sorry that you were disappointed with the level of service you received. Please know that we do strive to always give our owners and guests a high level of customer service. Each employee goes through training on our company’s hospitality standards, regardless of their age or experience. These standards include things like treating everyone with respect, anticipating guest’s needs, making each contact positive, and always being the end of the line. All of these standards are in place to help us try and achieve our company mission statement, which is “Our Family Commitment: Always Great Vacations”.
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We apologize that you were dissatisfied with the location of your room. The aquatics area is a very popular resort amenity, and can often get quite busy. Because of this, it is our goal to maintain pool hours between 9am and 10pm and quiet hours between 10pm and 7am, in an effort to make everyone’s vacation experience an enjoyable one. Of course, this does not mean all of our guests abide by these rules, so we do have on-site security to enforce quiet hours at night and to also patrol the pool during the day. Please know that guests can always call our staff before their arrival or during their stay to make special requests regarding their room location or any other situations (including housekeeping services) so that they can be as comfortable as possible during their stay. We make every effort to honor special requests, if they are made.
In regards to your check-in, we are sorry if you felt harassed in any way. By no means are the tours or any other offers that are made mandatory. These offers are simply meant to give owners and guests the option to take advantage of any special deals that are going on, or to potentially receive discounted lodging. While these offers are not required, we always want our owners to be made aware of the deals that are going on at that time.
As far as parking at the Grand Timber Lodge, we apologize if you found it difficult to find a spot for your car(s). With so many other owners coming up for either their owner week, Bonus Time, or just Day Use, parking spaces can sometimes be difficult to find (especially on the weekends). Our Front Desk staff can always direct you to a variety of parking lots in town, where you would be able to take our free shuttle to and from the Grand Timber Lodge.
Lastly, we apologize that you were disappointed with the furniture and appliances. We do have a plan in place where each building will get updates on a schedule. Although we wish we could do more all at once to update all of the buildings at the Grand Timber Lodge, we do have to be fiscally responsible for our owners and to make updates and replacements as necessary.
We truly value this type of feedback so that we know what we can specifically improve upon. Thank you, again, for taking the time to review the Grand Timber Lodge, and we hope that you will give us the opportunity to make your next stay as enjoyable as possible.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.