My husband was doing a long term stay at this hotel and I came to visit for the weekend as we are moving to Colorado for his work. He had been staying in the room since 2/11 (and in another room there for about three weeks prior to that), and I had been there since Friday 2/22/13. This afternoon, at approximately 12:30pm, I found a dead bug on the sheet when I moved a pillow. It was orange, had a distinct head and body and legs. I immediately wrapped it in a tissue, Googled images of bed bugs so I could be sure of what the bug was and sure enough the bug I had found matched the pictures of bed bugs. Housekeeping came to our room, examined the bug and then dropped in on the floor before I could bag it in a Ziploc bag. I could not find it on the carpet after he dropped it. Housekeeping proceeded to take apart the bed and search for other bugs or evidence and I went to the front desk to discuss what we should do next, as all of our clothes and luggage would need to be cleaned (and it was a lot of stuff as my husband has been staying there four days every week for a month and a half). The manager denied it was a bed bug and claimed it was a “lady bug” and stated that the hotel would not accept any liability, would not assist us or pay for the cost of cleaning and dry cleaning clothes and luggage. I then told him that if I were guest and this happened to another guest while I was at the hotel I would want to know. I told him that since the hotel was refusing to help or take any responsibility (and of course we never received an apology from him for our trouble), I would be letting the other guests know that we had a found a bed bug and they should take precautions. The manager then proceeded to call the police and while we were packing up our stuff in giant garbage bags (because we didn’t want to take potentially contaminated clothes/bags to another hotel and infect them) the police came and interviewed me and of course left because I had not done anything wrong. We will also be having our home cleaned because my husband has been back and forth with clothes and luggage that has been in the rooom that had the bed bug. Unfortunately it will likely cost us a few thousand dollars when we add up the extra hotel, the new luggage, the cost of washing and dry cleaning all our clothes and his suits, and the cleaning of our home. Not to mention the emotional cost of ruining our vacation, and being threatened with arrest over something that was no fault of my own. Please be aware that although I only found one dead bug, where there’s one there are others and there are eggs so do yourself and favor and DO NOT stay at this hotel. The manager on duty's behavior and lack of respect for us, along with his ridiculous action of calling the police would make me never want to stay in another Hilton again, even if I hadn't found a bed bug there!!
Check your room for bedbugs is you do stay here.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I want to apologize for the unfortunate experience that you had at our hotel. I would like to assure you that we had the room professionally inspected by Terminix and they found no evidence of an issue in the room, the statement is no treatment necessary. Our staff is fully trainined on daily inspections of each room. The health and safety of our guests is of the utmost importance and we strive to provide our guests with a great experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.