My husband and I are Gold Marriott Rewards members, so we have stayed in quite a variety of Marriott owned hotels. I want to begin by saying the people working here were very friendly and tried to help us as much as possible. Everything else was bad. The first room we were offered was a wooden fence away from a highway. As we went up the stairs (there are all individual buildings with approx. 8 rooms per building, all with outside entrances) we were met by cigarette butts and a cigar butt on the steps. We went in the room, closed the door, and could still hear the traffic, plus the room was a little musty. We went back to the office asking if there were any other rooms available, they informed us they were quite full because of an event at the local college. They offered us another room that was across from the pool and away from the highway, but this room had such a strong odor that my eyes were watering as soon as we opened the door. The front office people attributed the smell to the carpets just being deep cleaned; it smelled like they did a deep cleaning then sprayed the room with a strong floral air freshener. They offered us either of these 2 rooms and then said they could move us to another room the next day. We were staying in Boulder for 5 nights (planning to stay all 5 nights here) and we really did not want to stay here, in any room, after seeing the first 2 they offered. We made the reservations quite a few months in advance and we were using rewards points. I'm not sure if either of these things made a difference in our situation, I just thought it was a shame that there was not a nicer room for us. I was looking forward to the outdoor pool, on-site laundry, and free bike rentals. Instead we stayed at the Boulder Marriott which was quite convenient, very nice, very clean, awesome staff.
Be careful when selecting this Motel. Does not live up to the Marriott standards. Not sure how it got such a good rating; maybe I'm just a hotel snob, but this place just felt trashy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 23, 2013
My sincere apologies that we were not able to provide you with a suitable suite for your stay. Your experience is not at all representative of what our guests typically experience. I was shocked and embarrased by your photos and have used your feedback to improve our processes of room inspections. I can understand why you were disappointed with our hotel and am so sorry that we failed to meet your expectations. I would value the opportuntiy to regain your confidance in our hotel and invite you to call me personally to discuss how we can make that happen. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.