Made reservations by phone far in advance for the busiest week of the year--UCB move in. When we arrived we were put in a room with only one bed for 3 adults. No one at the front desk was helpful. Manager told us there were no cots, and did not offer even blankets. His only response was that he would be glad to refund our money if we didn't want the room. Made no attempt to make us comfortable at all. Take it or leave it--we took it with one adult sleeping in a chair. Left the next day. I would never go back there--and from now on I only book via Internet so I have confirmation of my request for two queen beds. The room was on the pool deck and people were out there on the other side of the sliding glass all night talking on cell phones and smoking cigarettes. .