We were amazed at the cleanliness of this beautiful, vast location. The whole place smells of sage and rosemary, there are hardwood floors and ambient lighting.
It turned out to be a great experience, but it didn't start out that way....We checked in our party of 4 at noon and were told the room (a suite at $436 a night) would be ready at 2pm. I advised the desk manager that we had 4 people, as I had made the reservation back in May and I had called several times just to confirm.
We returned at 2pm, and entered the suite expecting to find that it had been set up for 4 people. It was not. We had to call for towels and toiletries and then tip the staff who brought them.
- The remote on the TV did not work as the batteries were dead
- The shower handle to the shower door was broken.
The kicker was when we returned from a night at the Pearl street mall we were a bit miffed by the one bathrobe, one mint and one bottle of water that had been laid out on the bed. What if it were me and 3 children? Would I be expected to divide that mint into 4?
I jotted down all this on a piece of there stationery and went down to talk to the desk manager that I spoke to when we arrived. I made suggestions for improvement of their service and also advised that they should do maintenance checks while they are cleaning the room, not after someone complains. Enya reviewed my concerns and strongly agreed that since I reserved a suite for 4, confirmed a suite for 4, that we should have received a suite that was set up for 4 people. She also stated that they should have caught the maintenance issues before we arrived. The shower handle was a definite safety issue. She said she would review and act on my suggestions and review my bill as well.
That night and for the rest of our stay it got better. There were 4 mints, 4 bottles of water and they didn't bother to put out the bathrobe (since there were only 2 anyway).
It took their maintenance men 3 trips to the room before the shower handle was fixed. Apparently they were all checking water pressure instead (perhaps not reading the order?)
Anyway, in the end Enya made it worth our while, as our bill was comped in return for my suggestions.
The rooms are well insulated, you don't even hear anything else. The sauna was absolutely GREAT! The lap pool was a MUST do! All in all this place was a great experience. NICE PLACE!















