This is my second stay at St. Julien's and as always, I was warmly greeted by the bell hops and my car whisked away so I didn't need to worry about it anymore. I was staying this time with a girlfriend in a double queen room with views of the flatirons. The rooms are as always spacious and comfortable, however, I noticed a lot of stains on the carpet and that it felt very hard underfoot as if it was wearing out - which it was. This is the reason I've only given 4 satars this visit as I would have expected a hotel of this quality to have attended to this matter many, many months ago and replaced the carpet. I pointed it out to the manager who saidit would be replaced soon. But "soon" is too late for me.
All the staff were wonderful, from the bell hops to the turn down maids, to the wait staff and the spa. However, the spa prices seem to have risen astronimically and being expected to pay an extra 15-20% gratuity onto what was an already steep price for treatment left a bad taste in my mouth. So did the 20% gratuity for room service. However I couldn't fault the food or service and we reluctantly left after 4 nights, well fed and relaxed. Since I felt the spa prices were so high and i wasn't impressed with the worn carpet, I'll probably be looking elsewhere for my next spa experience.
Room Tip: ask for a corner room with views of the flatirons, they're bigger!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 29, 2013
Dear Aussiewriter,
Thank you for sharing your recent experience at St Julien Hotel and Spa. Your repeat business is greatly appreciated, and I am happy to hear that the service you encountered during your stay exceeded your expectations. Your comments on the room appointment upgrades and pricing will be taken to heart. We hope to host you again in the near future.
Peter T. Walstra, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.