The environment and food are exactly what you would expect, and that can be a good thing if you are traveling and want something predictable. The variable is the service, which can determine whether locals will return. I had the identical experience on each 9am breakfast visit, due to an appointment nearby. I was seated, asked if I'd like coffee, then promptly forgotten. Each time, after waiting, I had to ask for the coffee, then ask again to place my order. So insulting.
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