Our second stay here and it was like coming home. Greeted by name as we stepped out of the car by the amazing staff, thanks Andy and A.J. They unpacked the car as we entered the warm lobby and grabbed our room keys from a smiling and pleasant Leanne at the front desk. We made our way to the spaciously comfortable room, plopped ourselves down and within one minute Andy was there with our luggage. We were truly on vacation! This place has everything we could want, ski-in,ski-out, a ski shop that provides valet service, outdoor heated pool and Jacuzzi, and of course a world class restaurant, the Grouse Mountain Grill. Thanks go to Kaitlyn for her first class service at dinner. This is the kind of place that you will truly enjoy talking to the staff and the other guests. You might even make new friends. A special thanks to Ryan who went above and beyond to show us the ins and outs of the free shuttle service, where to get the lift tickets with no lines, and got all our luggage back into our car when we had to leave. We even ran into him on the slopes and he took a few runs with us! We will definitely be back. When you come you must remember to get the tea and freshly baked cookies they have every afternoon in the lobby...come as you are, ski boots or bathrobe!