Having stayed several times at the Beaver Creek Lodge over the last 5 years, we were interested to try the Park Hyatt, not by choice but because my husband was attending the SCORRE conference held there. We are huge BC Lodge fans--love the accomodations, service, location--just about everything. But given the Park Hyatt's reputation, we were looking forward to some serious pampering in a luxury facility. What a disappointment. Where to begin? Let me just list the pros & cons:
Pros:
-Comfortable bed
-Loved the tiny (albeit standing room only, no chairs) balcony & double doors for the fresh air
-Large lobby & excellent cozy nooks for reading & relaxing
-Beautiful appearance of all public rooms
-Excellent work out facility
-Beautiful outdoor pool & hot tubs but too cold outside for us to enjoy
-Lemon/lime icewater everywhere
-Fire pits at night were nice
-Plenty of comfortable outdoor seating
-S'mores @ firepits (sort of a plus, see below) evey night
-Location--spectacular views, close to hiking trails
-Front desk staff were friendly (but apparently powerless)
-At the end of our stay, a small discount was given to make up for an item that went missing from our room (see below), with verbal apologies from the front desk attendant. The "missing" item still has not been found.
Cons:
-Here's the story on the "missing" item: A $20 pair of earrings (just purchased the day before & inadvertantly left on the dresser while I went out for the morning) disappeared from our room. When we contacted the front desk about it, it was suggested that we had misplaced them, & that this kind of thing didn't happen on their property. This suprised us because at the meeting my husband attended the night before, on their property, a small video camera that was being used for recording their sessions had gone missing & they had to use someone's iPad to record. Before going to the desk to report the missing earrings that day, we had spent at least an hour going through our things, moving furniture, tearing the bedding apart, looking in every nook & cranny, even going through the waste baskets. I had placed the earrings on the dresser the night before; in my excitement to take a trip to Vail the next day, I walked out without putting them on. The front desk's only offer of remediation to us at this point, was to have housekeeping come & search our room (seriously?)--we had put the "privacy" sign out so as to not allow housekeeping back into our room--now we would want to have them search it for us? The value of the earrings was not the issue--our trust in their staff was blown away. I immediately put anything else we had that was of any value & would fit, into the tiny room safe. By the end of the day that we had reported the earrings were missing, the only response from them was for the housekeeping manager to contact us via phone message with the offer to come up & move everything in our room to search for the earrings, which we declined as we felt we'd already searched thoroughly. We did not get any offer of any kind of remuneration, nor apology, from the front desk until my husband returned to the desk that night, when he spoke to the person at the desk (he did NOT use his inside voice) to say that something from our room had gone missing & that we were not satisfied with their response so far. At that point, after some other guests had overheard my husband, the desk clerk offered us $40 off our last night's stay, which of course we accepted. We were very surprised that the manager of the hotel did not contact us personally & left it to the front desk employees and housekeeping manager to deal with us, given the serious nature of the problem. I do not bring "jewels" with me on vacation, & have never believed our belongings valuable enough to warrant using a room safe; I am now a believer & will ever after use the safe whenever available.
-While tearing apart the room looking for the earrings (we didn't want to believe the obvious) we discovered that the room was NOT being cleaned thoroughly--large crumbs of food left against the edges of carpet; we found a red pill capsule on the floor labelled "CPC" under the bedskirt (thankfully we didn't have small children who could have eaten that); obvious thick dust around edges of carpet, & behind furniture & chairs.
-There was NO IN-ROOM COFFEE SERVICE!!! This was a huge HUGE issue for us. The hotel's website promised in-room Keurig coffee makers--what a treat that was going to be! But there were no coffee makers. At all. Anywhere. Not even a cheap little GE coffeemaker that you'd find in a motel. We were told that we could get a complementary coffee anywhere in the building that served coffee--not so, for free--we had to beg a cup from the hotel desk. Not even a coffee urn in the lobby--how much could that have cost them? We were told at the front desk that they were in the process of replacing all the coffee services in the rooms. However, in reading reviews from past years, there was no in-room coffee service then, either. Check it out for yourself, in the average & less reviews. There are some that say there was no in-room coffee service even going back a few years.
-The smores, while a great idea, were left out as a "free for all" from 7PM-10PM every night. The bowl of marshmallows was uncovered & by the time we'd reached them they were like rocks. As a matter of fact, all the ingredients were left unattended & uncovered--anything could have been done to them, & in hind sight we probably shouldn't have eaten them. BTW, marshmallows that are very hard don't roast well, either. Nice idea, but another disappointment.
-This seems silly, but it really bothered me that the car valet raced our rental car up out of the parking garage & swooped around the circle drive WAY faster than necessary. And, the 2 times I asked to have the car brought up, I waited for nearly 10 minutes from time of call to delivery of car.
-Overall, while the room was OK, it was just--OK. We really had high expectations, but even the bedrooms at the Beaver Creek Lodge were nicer. The lighting in the bathroom was dim; thank goodness for the small light-up magnifying mirror by the sink. Electric outlets were not plentiful--we had a kindle, a laptop, 2 cell phones, a shaver, & a camera battery charger that all needed a spot. There were only 2 outlets built into the dresser that were accessible. We had to unplug lamps, alarm clock which I couldn't ever get to actually show the TIME; we found 2 extension cords plugged into each other by the head of the bed (is that OK?) & then we had to do rotations to keep everything charged. And, while hubby was showering, I wanted to dry my hair--there was no outlet even close to the one bedroom mirror that was on the closet door.
-The closet doors did not stay open--they had that auto-shut hinged hardware thingy on the top on both doors. And they could not be propped open. And they were very difficult to open--I thought at first that they were locked, I had to pull so hard to open them. No standing at an open closet to decide what to wear! I had to hold my foot up against the door while doing anything w/items in closet.
-At the hotel restaurant, the one time we ate there (lunch) it turned out to be just shortly before the "official" lunch service time was ending. We arrived about 2:15, & after waiting 10 minutes for a server to arrive, were told that we would need to place our orders quickly as the kitchen help was about to leave. Really? We placed our order, & while we waited for the food to arrive, another group of perhaps 6 or so arrived & was seated directly behind us. They proceeded to order lunch--we heard no mention from the server about the kitchen help being about to leave. Hmmm. And we thought it took them a really long time to bring my sandwich, although it was delicious.
-Unsupervised teenagers--everywhere starting Friday night & continuing until we left Sunday morning. Foul language abounded. They had apparently taken in groups of teenagers who did not appear to have any adult supervision, who roamed the premises freely & were VERY loud in our hallway the first night they arrived. We raised a teenager, we know they are loud, but this was way beyond what was acceptable in public. The large, beautiful lobby was filled to overflowing with very loud teeagers--not a seat was available anywhere. The first evening they arrived, I had to walk some distance along a fairly dark route to return to the hotel, alone (hubby was in a meeting), & a group of 10 or so teens were standing along my path, standing on a bench, pushing each other, loud talking, & one of them stepped out of the group, waving at me, got in my face & spoke disrespectfully to me. I did not feel safe after dark, after that.
All in all, Beaver Creek, village/resort, lived up to our expectations; the Park Hyatt did not. It is not likely that we would stay there again. However, if you have teenagers that you don't want to supervise, you don't bring any valuables, you can afford expensive coffee in the mornings, you appreciate NASCAR-like handling of your vehicle, you enjoy looooong lunches, & you bring your own 6-outlet extension cord, you might be very happy at this establishment.
Room Tip: Choose a room at Beaver Creek Lodge, down the hill.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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