I lived and worked in Beaver creek for Ten years, returning every year with my family to ski and catch up with friends. I have stayed with my friends in their beautiful Ski in/ski out home in Bachelor Gulch. This year, however we decided to do something different and stay in the Elkhorn Lodge. First, let me qualify this review by telling you that I am in the service industry...so I really get granualar and critical when it comes to Food, beverage and lodging.
I realize that some items are more important than others to each visitor, so let’s start with
With that said....our Elkhorn journey started within an hour of reserving the space.
Kathy Allen, General Manager ( and Bon vivant) treated us as VIP.
Within an hour of booking we were contacted by Beverly, Reservation manager, to guide us thru the process and to insure that our needs were met.
Every online question I had was addressed within 30 minutes.
Upon arrival, we were met at the entrance t by Ross and Mark to unload baggage and offer a warm greeting. They even parked our car in the garage and brought our key to the room.
Everything was spectacular!
The Elkhorn has been around for 10+ years and after that time you should see the 'aging' signs, but there was none of that. It looked like it had opened 6 months ago. Everything was clean and very well maintained.
Our room was large, airy and very clean. Linens and towels were new. Beds were comfortable.
The rooms were spotless.
The Gym was well appointed and had only the best equipment in it (Landice treadmill) !!!
Any place is made or lost on the quality of the staff.
I have 2 boys, 8 and 13. One of my boys developed a fever and earache. The staff went out of their way to find the nearest walk-in to get him treatment and called to ask 'How it went' on our return.
Kathy should be proud of her staff and the Vail Associates should know that the Elkhorn Lodge is in the hands of a very professional, personal General Manager.
Great job and thank you for making our stay VERY memorable.
We will be back next year!