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“A Few Minor Issues” 4 of 5 stars
Review of Elkhorn Lodge

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Elkhorn Lodge
3.0 of 5 Condominium   |   51 Offerson Road, Beaver Creek, CO 81620   |  
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Fordyce, Arkansas
Top Contributor
158 reviews 158 reviews
57 hotel reviews
Reviews in 68 cities Reviews in 68 cities
149 helpful votes 149 helpful votes
“A Few Minor Issues”
4 of 5 stars Reviewed January 3, 2013

First, let me add my voice to those that acknowledge the excellent staff and customer service at Elkhorn Lodge. From start to finish, they were pleasant, helpful and gracious. Our three bedroom condo was well appointed and clean. A few issues, however, keep me from giving it a five star rating. Others may not have the same problems, or not be impacted, but they should be pointed out.

Our unit was 306, at the very end of the south wing. The first night of our three night stay, we were awakened every time the heat cycled on (it was 0 degrees, so this was not infrequent) by 10 seconds of VERY loud knocking that was impossible to sleep through. The next morning, we brought this to the attention of staff, who immediately sent someone to rectify the problem. The problem was solved, however, after the fix, the temperature in the great room began to fall, despite raising the thermostat. When the indoor temperature reached 60 degrees, we called the front desk and they sent a maintenance man. He explained to us that keeping the heat regulated on the end units was a constant struggle. We could either have the loud banging in our bedroom or a cold great room, but he would try to reach a happy medium. We were able to live with the cool great room, which he was able to improve slightly without bringing the banging back, but sketchy heating in 0 degree weather and excess noise in the bedroom is something that we shouldn't have hed to deal with for the price we were paying. Again, staff was very responsive to our complaints, but it didn't negate the fact that we went without sleep one night and froze one day. I'm not one to ask for bill adjustments, but think one should have been offrered by management in this case. This may not be an issue in other units, but
I would avoid units near the end of the wings.

The second issue deals with location. Elkhorn Lodge is about as far away from the village as you can get. I'm not saying you can't get there on foot, but it is HEAVILY uphill. I wouldn't recommend it. Several reviewers have lauded the shuttle service as making the distance from the village a non-issue. I can agree to a certain extent, however the scheduled service ends at 5:00. After that, you can order a complimentary ride, but service is hit or miss. We waited for 30 minutes on one occasion and over 20 minutes twice more. Waiting outside for 20 minutes in 0 degree temperature is an issue.

The upside of the location is the proximity to a virtually private chairlift that provides access to Bachelor Gulch and the Beaver Creek mountain. Beginners do not need to access this chairlift because the only routes down from this lift are catwalks. It is not advisable to use this lift to get a beginner skier to Beaver Creek or Bachelor Gulch ski school. Take the shuttle instead. If you are a proficient skier, on the other hand, it is a very convenient means to access the mountain, just steps from the ski lockers. There is also a trail from the base of Strawberry Park lift that gives ski in access, but it might require poling by some skiers.

Bottom Line, if you are proficient skiers, get a unit that doesn't have heating issues and don't mind waiting for shuttles in the evening, this is an outstanding option. The people are fantastic. I'll point out that we were at Beaver Creek during the New Year holiday, so the shuttle problems may have been simply an issue of overuse. May not be a problem at other times.

Room Tip: Avoid units at the end of wings. Heating is spotty.
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine7411, General Manager at Elkhorn Lodge, responded to this review, March 4, 2013
We're so sorry about any issues you encountered during your stay with us-please feel free to e-mail me at kathya@vailresorts if you would like to discuss further.
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68 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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English first
Miramar Beach, Florida
Top Contributor
82 reviews 82 reviews
23 hotel reviews
Reviews in 42 cities Reviews in 42 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 23, 2012

Giving the lodge credit on its own merits, it is a very nice place to stay. Very comfortable condo, great front desk staff no doubt. The only reason I wouldn't rank it excellent is due to its location. If there is any question about the snow conditions, check it twice, because Elkhorn lift will be one of the last to open. The booking agent told me the village shops and restaurants were a short walk on a heated side walk, NOT. The village is almost a quarter mile uphill and the side walk can be treacherous. We lost a good bottle of wine due to the ice. The shuttle is convenient but if you want the convenience of the village by walking, this is not the best choice. But all in all, we enjoyed our stay.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine7411, General Manager at Elkhorn Lodge, responded to this review, March 4, 2013
We're happy you enjoyed your stay with us and thought the staff did a great job. the ski lift opening is not something we control and do try to let guests know what the operation dates are-we're sorry to have not communicated this more thoroughly to you. thanks for an otherwise great review! Kathy Allen
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colorado springs colorado
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 5, 2012

We have stayed at many wonderful places, but this ranks as one of our favorites! The lodge is beautiful, warm and inviting...A relaxed and amazingly decorated lodge..but the real difference is the staff..They met us with smiles and offers of assistance in unloading all our stuff from the vehicle..Then drove it to the parking garage! Now that is customer service at it's best!
They were always pleasant with all our interactions, even when we wanted to change rooms because of the lack of a view...They gave us a choice of two other rooms, and moved all our belongings while we went to the grocery store. We ended up in a fantastic room, with a patio for our afternoon drinks, and morning cup of coffee. Delightful, is the only word to desribe our long weekend at the Elkhorn Lodge. We will come back again, for a weekend of recharging our batteries...and enjoying the high country of Colorado...Red Sky Ranch golf course, isn't bad either!!!

Room Tip: Downstairs rooms have great patio's . And they are just steps away from the hot tubs... no pool...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queenslander
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 15, 2012

We visited Beaver Creek from Australia for the first time for a family wedding in July at Beano's Cabin. We absolutely loved the decor of our apartment at the Elkorn and appreciate the thoughtfulness in decorating the apartment.
The staff were fantastic and greeted us in the carpark and willingly assisted with our luggage, getting us settled and any bookings that we needed during our stay for horse riding and bus to market square. Market Square was a short walk to bus trip away and a great meeting place at the end of the day. The ice skating rink was great entertainment for everyone including the young at heart.
The apartment was very spacious with 3 bathrooms and a wonderful laundry area and a great dvd selection, which the children were able to enjoy. The extra bathroom off the entrance hall was great for visiting guests. The bedrooms were enormous with comfortable beds as was the huge walk in wardobe which came in handy for storing the wedding outfits.
We wish we had decided to spend longer in Beaver Creek and are looking forward to coming back in January 2014 for the winter skiing and fun.

Room Tip: Any room you choose would be great at the Elkorn as they are so spacious and all decorated different...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
53 reviews 53 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed April 17, 2012

Thank God for ski-in ski-out in the true sense of the word! With its own seemingly private chairlift right at the backdoor and 10m from the ski-locker room, this is a true ski in/out lodge. We had a fabulous large and extremely comfortable 2 bedroom, 3 bathroom apartment on the 2nd floor with magnificent views of the surrounding mountains and the ski lift behind, and could not have been happier. Beds where massive and very comfortable, the lodge was well decorated with no expense spared (as its Owners use it several times a year and we presume thankfully that they are wonderfully wealthy...they can afford to do it nicely for themselves, and we are much the better off because of it..!) The lodge staff are great and the service friendly without being "OTT USA", maybe thats a nice Colorado thing ?! The common areas were really good and comfortable and its a very relaxing family friendly resort lodge - highly recommendable.

Room Tip: Try and avoid the peak season Christmas to NY as thats when the Owners probably like to use it thems...
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2012

had a great time! so close to everthing yet very private and convienient. staff was excellant and knowledgable. felt like we had our own private lift! second time back would definately go back for third trip.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 8, 2012

This was our first trip to Beaver Creek (or any US ski resort, for that matter), however we have travelled to resorts in Canada, Australia, New Zealand, Japan and Europe - so we have an idea what we like.
And this - WE LIKE!!!!
It is always difficult to book accommodation in a new ski resort, as you never quite can tell the topography. I was a little concerned we might be a little far away...
Not at all...
The location is perfect, and assisted both by luxurious shuttle buses and the ski lift out front (although it does not down-load - so it is not strictly a ski-in resort)
The condo was above expectations - with magnificent Ski-chalet chic and plenty of room for all (party of 2 adults and 2 teens)
The hot chocolate at the end of the day was much appreciated, as was the hot tub.
Beautifully clean, and the service was outstanding. - thank you especially to Lori.
Beaver Creek is a great resort for all ages - plenty of challenging skiing for all, and apres for adults (kids only need the interwebs and cable!)
Great restaurants, and plenty of bars....and cookies at 3pm!
Transfers from Denver with Mountain Express were very easy.

Advice - if you need to purchase groceries - pre-order for delivery, or make a trip to the Avon supermarket (can get there by shuttle and Gondola, with a bit if a walk). The BC market has very limited variety of gourmet foods -although great variety of wines!!

Loved Beaver Creek - and I doubt that we would stay anywhere else. Can't wait to return to the Elkhorn Lodge!!

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Elkhorn Lodge

Also Known As:
Elkhorn Hotel Beaver Creek
Elkhorn Hotel
Elkhorn Lodge Beaver Creek
Address: 51 Offerson Road, Beaver Creek, CO 81620
Phone Number:
Location: United States > Colorado > Beaver Creek
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 38 Specialty lodging in Beaver Creek
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Elkhorn Lodge 3*
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