First, let me add my voice to those that acknowledge the excellent staff and customer service at Elkhorn Lodge. From start to finish, they were pleasant, helpful and gracious. Our three bedroom condo was well appointed and clean. A few issues, however, keep me from giving it a five star rating. Others may not have the same problems, or not be impacted, but they should be pointed out.
Our unit was 306, at the very end of the south wing. The first night of our three night stay, we were awakened every time the heat cycled on (it was 0 degrees, so this was not infrequent) by 10 seconds of VERY loud knocking that was impossible to sleep through. The next morning, we brought this to the attention of staff, who immediately sent someone to rectify the problem. The problem was solved, however, after the fix, the temperature in the great room began to fall, despite raising the thermostat. When the indoor temperature reached 60 degrees, we called the front desk and they sent a maintenance man. He explained to us that keeping the heat regulated on the end units was a constant struggle. We could either have the loud banging in our bedroom or a cold great room, but he would try to reach a happy medium. We were able to live with the cool great room, which he was able to improve slightly without bringing the banging back, but sketchy heating in 0 degree weather and excess noise in the bedroom is something that we shouldn't have hed to deal with for the price we were paying. Again, staff was very responsive to our complaints, but it didn't negate the fact that we went without sleep one night and froze one day. I'm not one to ask for bill adjustments, but think one should have been offrered by management in this case. This may not be an issue in other units, but
I would avoid units near the end of the wings.
The second issue deals with location. Elkhorn Lodge is about as far away from the village as you can get. I'm not saying you can't get there on foot, but it is HEAVILY uphill. I wouldn't recommend it. Several reviewers have lauded the shuttle service as making the distance from the village a non-issue. I can agree to a certain extent, however the scheduled service ends at 5:00. After that, you can order a complimentary ride, but service is hit or miss. We waited for 30 minutes on one occasion and over 20 minutes twice more. Waiting outside for 20 minutes in 0 degree temperature is an issue.
The upside of the location is the proximity to a virtually private chairlift that provides access to Bachelor Gulch and the Beaver Creek mountain. Beginners do not need to access this chairlift because the only routes down from this lift are catwalks. It is not advisable to use this lift to get a beginner skier to Beaver Creek or Bachelor Gulch ski school. Take the shuttle instead. If you are a proficient skier, on the other hand, it is a very convenient means to access the mountain, just steps from the ski lockers. There is also a trail from the base of Strawberry Park lift that gives ski in access, but it might require poling by some skiers.
Bottom Line, if you are proficient skiers, get a unit that doesn't have heating issues and don't mind waiting for shuttles in the evening, this is an outstanding option. The people are fantastic. I'll point out that we were at Beaver Creek during the New Year holiday, so the shuttle problems may have been simply an issue of overuse. May not be a problem at other times.
- Also Known As:
- Elkhorn Hotel
- Elkhorn Hotel Beaver Creek
- Elkhorn Lodge Beaver Creek
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