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“Worst customer service ever- DON'T WASTE YOUR MONEY!” 1 of 5 stars
Review of Five Branches Camper Park

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Five Branches Camper Park
4677 County Road 501A, Vallecito Lake, Bayfield, CO 81122   |  
Hotel amenities
Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
“Worst customer service ever- DON'T WASTE YOUR MONEY!”
1 of 5 stars Reviewed May 28, 2012

We came here over Memorial Day weekend only to find out how unprofessional and rude the entire staff in the office/store were to us. They were like the campground Nazi's in the way they treated everyone, including our young children. They charge tokens just to use the shower at the campground and are the most unfriendly campground we've ever been to in our entire lives.
We would never stay there even if someone were to pay us money.

This campground is really bad. But... the scenery and location is nice. However, I recommend you stay at Elk Point Lodge instead for cabin rentals and a great experience.

  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Ogden
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 11, 2012

We reserved numerous RV sites and a cabin last summer (July 2011) for a family reunion, but due to a family member's health issues, the planned reunion at 5 Branches had to be postponed.

We called 5B 8 weeks before our scheduled July vacation, and yet they refused to refund ANY (much less all!) of the down payment we'd provided. They kept over $400, giving us an excuse that since they hadn't filled "every site" for "every day" that we would have to forfeit the entire amount. I can find no mention of a forfeit requirement on the website, but even so... they refunded NOTHING... none of it... even though we notified them in May that we'd have to cancel for a July reservation!

I've never had to cancel a vacation reservation before, but still -- I have never heard of a place keeping over $400 of reservation money (the full deposit!) after they'd been notified 8 weeks in advance of a cancellation. 5 star hotels don't even do that!

So: Just know, if you make reservations here and for some reason they don't pan out, do not expect a PENNY of it to be refunded to you, because these kind folks make up the rules as they go along, and keep your dough. My advice to you? Find another place to recreate!

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 30, 2011

We go to Vallecito Lake every year for a week. Only complaints we have are people walking through your site, especially if you have a lake site because of cell service. The breakfasts on the weekends are good food at a good price. DO NOT go during the hot time of the season, they do not allow you to use your AC.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Durango, Colorado
1 review
2 of 5 stars Reviewed September 6, 2011

Beautiful spots, reasonable price, but obviously the host/police either did not take Customer Service 101 or they failed it miserably. Granted this was close to the end of the season, so hopefully everyone is not as grumpy and cranky throughout the season. Beautiful place to camp, but remember you are there to serve the staff, because the staff cannot be bothered to be helpful. It appears there sole purpose is to enforce and nit-pick all the rules and regulations, forgetting that without the campers, they would have no superior position.

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Glendale, Arizona
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 7, 2011

We have stayed at 5 Branches every year for the last 10 years. We meet wonderful people and have a wonderful time. This is the best place to wind down and relax if your life is out of control. The town has 2 really cute resturants. Jan and her crew are welcoming and friendly.The only negative is the other campers who feel that they can come into your camp and fish.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Pflugerville TX USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 3, 2011

First time visit. Cannot say enough nice things about the park.Beautifully maintained with very friendly staff.Did day trips in and around Durango and it was great to come back to a nice peaceful park to get a good nights sleep and get ready for the nex day.Stayed 5 nights If we are in the area again we will be back. On a scale of 1-10 park is a 15.Sparkling clean restrooms Sites well spaced andoverall a very clean park. No trash anywhere The Lackeys Pflugerville TX

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Moab, Utah
1 review
2 of 5 stars Reviewed August 2, 2011

All this place needs are token operated toilets then they could literally get you coming and "Going". On a more serious note they do not take their bear problem seroius enough. We were told by guests and workers that two bears, a big one and a little one, have been in the camp every night for two weeks. Our second night at about 2AM the big one walked underneath the bed of our tent camper and went through our neighbors trash. Other than warining you when you check in and firing live rounds in the air at 5:30AM I don't think they have done much to resolve the problem. I have to beleive that most places would have had the bears humanely relocated in a more timely fashion.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Five Branches Camper Park

Address: 4677 County Road 501A, Vallecito Lake, Bayfield, CO 81122
Location: United States > Colorado > Bayfield
Amenities:
Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #8 of 10 Specialty lodging in Bayfield
Also Known As:
5 Branches Camper Park
Five Branches Camper Park Hotel Bayfield

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