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“Could be excellent with service improvement” 4 of 5 stars
Review of Hotel Yountville

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Hotel Yountville
4.5 of 5 Hotel   |   6462 Washington Street, Yountville, CA 94599   |  
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15% off room rate
Ranked #2 of 6 Hotels in Yountville
San Francisco
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Could be excellent with service improvement”
4 of 5 stars Reviewed July 9, 2014

This is a very nicely done renovation of what was for years a mediocre hotel. The landscaping and room decor and pool design are really nicely done, and it has a great look and atmosphere. The pool service and pool food are great. I Napa Valley this is a great location.

BUT, The room service is a notch below what you should expect at a very expensive hotel that wants to compete at the top tier in Napa Valley.

AND, Similarly the front desk service was lax, not very well informed about local events and attractions, and didnt follow up on this when asked and they promised they would.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YountVille_MNGT, General Manager at Hotel Yountville, responded to this review, July 11, 2014
Dear LouisSullivan,

Thank you for your comments on your recent stay. While it appears there were parts of your visit that we exceeded your expectations there were other service issues where we failed to meet your needs. We do apologize for the shortcomings. Please know we will share your comments with our staff as we continue to seek to improve our service to each guest.

When you do visit the Napa Valley next we do look forward to having you back as a guest so we can demonstrate the high level of service that we have built our reputation on.

Best regards,

Hotel General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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574 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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English first
Monterrey, Mexico
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 1, 2014

Hotel Yountville has been one of the best experiences on my travels to United States. The atmosphere of the hotel is elegant and contemporary. The attention we received was always excellent. Recommendations for vineyard tours considering the time we had were very valuable. Rooms are spacious and very comfortable, with a large bathroom and spa products. The restaurant of the hotel where we had breakfast 2 times is excellent. This trip was to celebrate my birthday and the hotel took the time to send me a bottle of champagne for my celebration . Thank you very much for all your hospitality and your details.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YountVille_MNGT, General Manager at Hotel Yountville, responded to this review, July 11, 2014
Dear crmtravel,

Again we wish you a happy birthday. So glad the hotel was able to make your special occasion so memorable. Lets make it a tradition!

Best regards,

Hotel General Manager
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Montreal, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 1, 2014

This was a last minute trip for us at the end of March , to escape the eastern winter that never seemed to end. When we checked their location and saw that they were close to the main road, we were concerned but we managed to get a room that faces the back , and it was really amazing. King bed, great bathroom, coffee machine in the room, super clean and well decorated. The staff is super nice. It rained the whole time we were there ( 3 nights), which was good for California and crowd control, but unfortunately did not give us a chance to use the bikes and beautiful pool area You can walk to the bakery in the morning and dinner at night. Take advantage of all of the complimentary or special arrangements that the hotel can make for you. They are worth it !

Room Tip: ask for a "block" in the back if you want quiet, but it's more expensive.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YountVille_MNGT, General Manager at Hotel Yountville, responded to this review, July 11, 2014
Dear ARTskiEAT,

So glad you selected the hotel for your Napa Valley visiting. Only disappointed that you traveled all the way to California to enjoy some of our sunshine and got rained on and were not able to take advantage of some of the hotel and area amenities. There is always next year!

Thank you for the positive feedback on our staff, I will share your comments with the entire team.

We look forward to having you back as a guest on your next visit to wine country.

Best,

Hotel General Manager
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Monterrey, Mexico
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 23, 2014

A very good hotel, totally recommend staying here when you visit Napa, it has top of the class rooms, the service is great, and is very close to good restaurants, and is a nice area to visit around in a bike, which the hotel offers you also.

Stay here when you visit Napa!!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YountVille_MNGT, General Manager at Hotel Yountville, responded to this review, July 11, 2014
Dear Laura,

Thank you so much for the positive review. I will share your comments with our staff.

We look forward to seeing you on your next visit to Yountville.

Best,

Hotel General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wimborne Minster, United Kingdom
Top Contributor
52 reviews 52 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 20, 2014

Hotel is in easy reach of all the town's amenities. Rooms are spacious. Staff are friendly.

We had a rate that included breakfast. It would have been good if all the staff could have agreed what that actually included. All 4 of our party heard the receptionist say something different to what the restaurant staff told us.

The price was as expensive as you would expect for this area.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YountVille_MNGT, General Manager at Hotel Yountville, responded to this review, July 11, 2014
Dear Mr Haddock,

Delighted to learn that you found our staff friendly and the rooms spacious. I will share your comments regarding your experience with our staff and what is included in the Bed and Breakfast Package. We do apologize for the confusion.

When next visiting the Napa Valley we look forward to having you back as a guest.

Best regards,

Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 19, 2014

Nice beds, fireplaces, and a giant bathroom. Splurge for the rooms with vaulted ceilings and a ground level private patio. Watch the hot air ballons in the morning from said patio. The 24 hour 82 degree outdoor pool looked very nice (although we never actually tried it out). The on-site restaurant's breakfast was ok, nothing great but nothing to complain about except that people treated it like their living room (eg, showed up in robes and pajamas).

Room Tip: The vaulted ceiling rooms were spacious and you eliminate the risk of a loud person above you - and...
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YountVille_MNGT, General Manager at Hotel Yountville, responded to this review, July 11, 2014
Dear bsmacdonald,

Thank you for being a guest at the hotel while providing great feedback on your guest room accommodations. The vaulted ceilings are quite nice. We will also share your comments on your breakfast experience so we can continuously improved.

When you next visit you do need to take a dip in the pool after a long day of wine tasting- it is quite enjoyable.

Best,

Hotel General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Top Contributor
118 reviews 118 reviews
32 hotel reviews
Reviews in 49 cities Reviews in 49 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed June 18, 2014 via mobile

Large, spacious, immaculate room. Gas fireplace, private sitting area, large bathtub, everything you need for a luxury week away from it all. The breakfast was outstanding. Free use of bicycle on first-come first-served basis including helmet. Some parking spots are a little tricky for a large truck or large SUV so keep this in mind when picking up your rental at the airport. Use the laundry service and it was great. Nice and quiet at the south end of town. Plan to visit again. Ask about the wine tasting discounts. And some free tastings at hotel on Thursday Friday Saturday.

Stayed June 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YountVille_MNGT, General Manager at Hotel Yountville, responded to this review, July 11, 2014
Dear Mulberry Creek,

Thanks for all the great feedback on the immaculate rooms and the outstanding breakfast you enjoyed. We will share with our staff. Sounds like you also were able to enjoy two of our featured complimentary offerings- bikes for use and wine tasting in the lobby.

When you next visit the Napa Valley we look forward to having you back as a guest.

Best,

Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Yountville

Address: 6462 Washington Street, Yountville, CA 94599
Phone Number:
Location: United States > California > Napa Valley > Yountville
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Yountville
#2 Business Hotel in Yountville
#2 Romantic Hotel in Yountville
#2 Spa Hotel in Yountville
#5 Family Hotel in Yountville
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hotel Yountville 4.5*
Number of rooms: 80
Official Description (provided by the hotel):
Hotel Yountville has carefully curated the best of Tuscany, Provence and the Napa Valley, by capturing the essence of what it is to experience a truly memorable, romantic and exciting destination resort and spa. Surrounded by miles of vineyards, breathtaking scenery, and the most brilliant stars in the wine and food universe, there is little doubt that your stay at Hotel Yountville will exceed your expectations in every way. ... more   less 
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Also Known As:
Yountville Hotel
Yountville Inn
Hotel Yountville Napa Valley, CA

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