“Best high-quality accommodations in Napa Valley, providing exceptional service at more affordable prices relative to other optio”
Have been visiting the Napa Valley at least once a year for last 10 years and recently discovered Hotel Yountville. We will not stay anywhere else. Hotel Yountville gets high marks for several reasons: 1) the incredible staff is friendly and helpful, fulfilling all of our needs and desires, sometimes before we even make a request - they are true service professionals! We travel often and are surprised by the many hotels that fail to devote enough attention to attracting, retaining and training staff, and so guests are treated as though they are an inconvenience. Hotel Yountville is not one of them! Our initial interaction with Ally McCaslin, our reservation specialist was fabulous. Despite our many calls and emails to make arrangements for family and friends, Ally is always pleasant, professional and patient, providing confidence that everything will be as expected when we arrive, which it always is. Melody Tandy, John Dizon and Peter Dykstra, who all work the front desk, greet guests warmly. The first time we arrived at Hotel Yountville, Melody and Peter made us feel like we were welcome friends and by the second time we stayed at the hotel, we were old friends. They are genuinely friendly and professional. And I just have to say a few words about Corey, the bar manager. Despite the many bars in town, my family prefers hanging in the bar with Corey. With his mellow, unobtrusive style, Corey attracts an eclectic mix of people, young and old from a wide range of backgrounds, that become friends as the night passes. Even the housekeeping and gardening staff are helpful and friendly. 2) Hotel Yountville is one of the higher quality options in the Napa Valley but a better value in my opinion given that some options are prohibitively expensive, run down and dated, noisy, and/or lack some of the attributes mentioned in this review. 3) great location - close to the many restaurants in Yountville and short drive to nearby towns and wineries (highly recommend Redd for dinner, Bistro Jeanty for lunch and Bouchon Bakery for breakfast - dont be intimidated by long line at bakery, it moves quickly but be sure to check your order before leaving as they often forget an item or 2. Dont waste time and money at Bouchon Restaurant next to the bakery or Ad Hoc. The food and execution have gone down hill). 3) Elegant yet comfortable rooms and amenities. We typically request rooms furthest from street and on the second floor to insure quietest location - room numbers 700-900s. Importantly the beds are comfortable and cozy. The Gilchrest toiletries smell wonderful! A few areas for improvement are softer bath towels and softer two-ply toilet paper. Common areas are inviting, including lobby, bar, patio and pool area. The grounds are well maintained with fragrant lavender throughout. So relaxing!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 18, 2012
Thank you for all the great comments about our friendly staff. They really do pride themselves on providing warm personal service and providing value to our guests.
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Also thank you for your recommendations for areas of improvement. Our management team reviews all feedback and takes the appropriate action.
Hotel General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.