I'm pregnant with just a month to go. Limited by this, we decided on a quick 2 night "babymoon" close to home. Our preference for modern decor lead us to either North Block Hotel or Bardesonno. We regrettably opted for North Block Hotel because of the Sip and Savor deal advertised on the tripadvisor website. What I didn't know at the time but would have readily accepted if someone clearly explained to me from the beginning was that the deal was only redeemable if reservations were booked directly through the hotel (since they charge you more per night to cover the cost of the deal). The advertisement notes to call in to redeem but it doesn't clarify who to call. We booked our reservations through hotels.com the week before arrival and immediately called the hotel directly to inquire about how to redeem the deal. The person I spoke with didn't know anything about the deal even though I named it specifically and said I saw it on tripadvisor. She told me I had to call tripadvisor and I expressed hesitation since there isn't a number for them and it seemed to me that the appropriate step was to call the hotel. I ended up calling hotels.com but they also were unfamiliar with the deal and advised me to call the hotel. Wanting to minimize my stress level, I decided to inquire about it in person at the front desk when we arrived. Upon arrival I did ask again and was told I had to call Expedia (apparently hotels.com booked though Expedia). I spent half an hour in my room calling hotels.com again who was of no help but claimed they would email the hotel on my behalf. I advised the front desk of this but they never received an email. I made one more attempt at asking the front desk for assistance and mentioned that I didn't even care for the entire package deal but hoped that we could work something out to get the spa gift certificate or something comparable so that I could get a maternity massage. The girl this time was familiar with the deal and understanding of our frustration but her hands were tied so she brought out her supervisor. The supervisor was no help at all. Rather than acknowledge her staff's contribution to our confusion she asked how much we paid through hotels.com and ultimately resolved that the best thing we could do was reserve a treatment a la carte and pay full price. Sure, of course we could pay that if we really wanted the massage but more important to us was the principal that we were misguided and therefore missed the opportunity to redeem the deal. We travel a lot and have never met a manager who failed to make some sort of attempt at accommodating for an inconvenience. Especially when you are paying almost $500 a night, you would expect more. Even if she could not honor the full $200 gift certificate, she didn't try to offer a minimal discount of any sort during our stay. I have no desire to return later as she suggested because I will no longer be pregnant and will have missed that window. It's a good thing we live in the bay area. We would have been sourly disappointed if we had flown in from somewhere further. Fine dining and excellent service at the restaurants within walking distance were our only saving grace.
- Official Description (provided by the hotel):
- North Block is a modern boutique hotel located in Napa Valley’s idyllic town of Yountville; wine country’s most coveted epicurean locale. Situated at the north end of this culinary mecca, North Block is a perfect destination for food and wine connoisseurs: a short stroll to top Michelin starred restaurants and small production wine tasting rooms and home to Redd Wood, the latest restaurant from acclaimed chef Richard Reddington (of Michelin starred Redd). A mix of old world charm and modernity, North Block Hotel is designed for an unpretentious wine country escape. The stone facade and welcoming entrance are lined with citrus trees, hand-painted tiles and softly lit lanterns. The well-appointed guest rooms are simple and sophisticated with modern touches like luxurious linens, flat screen televisions, wi-fi and iPod entertainment docking stations. For a truly unique and unforgettable sojourn in wine country that seamlessly blends casual comfort and sophistication, look no further than a stay at North Block Hotel and a dining experience at Redd Wood. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Tingo, Priceline, BookingOdigeoWL, Jetsetter and Hotels.com so you can book your North Block Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- North Block Hotel Yountville, Napa Valley, CA