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“Ohhhh Bardessono!” 5 of 5 stars
Review of Bardessono

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Bardessono
4.5 of 5 Hotel   |   6526 Yount Street, Yountville, CA 94599   |  
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Ranked #1 of 6 Hotels in Yountville
GreenLeadersPlatinum level
New York City, New York
2 reviews
2 helpful votes 2 helpful votes
“Ohhhh Bardessono!”
5 of 5 stars Reviewed October 16, 2013

We booked this trip for a group of friends celebrating my husband's 50th birthday. While we were a fairly large group for this hotel and locale, for that matter, they made us feel special and welcome. The service was impeccable. The food was delicious. The rooms were beautiful, clean and created a sense of peace. We would definitely stay at this hotel again and again and again. . .

Room Tip: It seemed to me that all the rooms were equally great.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, October 19, 2013
Dear KOK123,

We so enjoyed serving you and the other celebrants of your husband's 50th birthday event. What a nice group of people. And thank you for posting this wonderful review.

Please do return.....many times. Perhaps even annually...

All the best from all of us at Bardessono.

Jim.
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780 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
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Fairlight, Australia
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 16, 2013

There is no doubt this is a high quality resort and we don't mind paying top dollar but do have equally high expectations that should be met in this price range.
When we arrived the staff were fabulous from the valet parking, to the porter service to the guided tour of the hotel with cold glass of chardonnay each, we could not have expected any better. Particular compliments to Katie who was delightful & very helpful.
The rooms are spacious and well appointed with everything you could want in a hotel room.
Where our expectations we're let down was with breakfast, we chose to have it in our room on our first morning and were disappointed as I can only describe it as average and way overpriced for what we had. The second morning, we walked across the road to Bouchon Bakery & had a fabulous breakfast for less than half the price. Bardessono charging $6 plus tax plus delivery fee plus tip for a cup of tea in the room while offering a free cup if you walk over to the restaurant seems a little like price gouging to this humble reviewer. I am not sure what they are trying to achieve with that policy.
By the way, the location is fabulous, right in the heart of Yountville.
We had lunch with friends at Lucy's on the day we arrived and we all enjoyed the food and once again the service was outstanding, with particular compliments to Eric who was most helpful.
Our package included Sunday Supper which was a degustation at Lucy's on, you guessed it, Sunday evening. The food was fine being well cooked and presented but we were slightly disappointed with the wine matching as not much explanation on the wines themselves and the serving size was on the less generous side.
My wife had a spa treatment in the room which was wonderful, she thoroughly enjoyed it particularly being able to relax in the room afterwards then enjoy a spa.
Perhaps our most disappointing experience was at check out. My wife rang the concierge to request a porter to assist with the luggage and we were advised that they would be over soon. She then walked over to complete the checkout while I waited for the porter. Her treatment at the checkout bore no resemblance to that received at check-in, not friendly but rather cold and dismissive. There was no receipt provided and she sat & waited for me as the porter had not yet arrived to collect the bags.
I had to request one of the maids to check where the porter was as. I had waited quite some time and there was still no sign of them. They finally turned up and were most apologetic, as there had been a mix-up. This is just one of those things that happen while travelling and was not part of the disappointment.
Our departure from Bardessono was a real let down and certainly not what I expect from a high end property.
Overall, on balance we felt that the value did not match the price. While the staff were fabulous for our entire stay - except for checkout. - all the plus, plus, plus add ons took away from the experience.
With all of my reviews I am much more critical as we move up the price points, hence the length of this review.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, October 19, 2013
Dear LifesTooShort_Enjoy,

You're very generous with the headline of your review - Almost perfect.

Your stay was far from perfect and I apologize for what was clearly not our best effort. Bad and overpriced breakfasts are inexcusable, as was your checkout experience with us. I also apologize for the less-than-inspiring wine pairings and explanation you received at Sunday supper.

I'm glad your checkin lived up to your expectations and that our Katie took good care of you, but it would seem your stay went downhill from there.

We all apologize and do hope you'll return to us one day. Please make your arrangements through me, should you choose to.

Warmest regards,

Jim.
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encino, ca
1 review
5 of 5 stars Reviewed October 16, 2013

from the moment i made my reservation the hotel reservations department and concierge were the most professional and helpful i have ever experienced. what a treat arriving at the hotel. it's gorgeous and everyone is so pleasant and helpful. loved the room, the setting, the charming feel, and the proximity to the town of Yountville which is delightful. we travel six months of the year and all at five star hotels. this is surely one of the best and we will be back many times!!

Room Tip: not near the parking lot
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, October 19, 2013
Dear steven f,

Thank you for staying with us and posting this succinct and very positive reviews.

Your intent to return many times is exactly the response we try to evoke from all our guests, And we so appreciate being compared so favorably to other five star hotels.

Hopefully, I'll have the opportunity to thank you in person on your return visit.

Warmest regards from all of us at Bardessono.

Jim.
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Palo Alto
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 15, 2013

This is my favorite place to stay on our trip up to Napa. From the service to the rooms, Bardessono is absolutely perfect. The rooms are impeccably maintained and have all of the high end touches. Highly recommended!

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, October 16, 2013
Dear Daniel028,

Thanks so much for posting this wonderful review and staying with us last November. We're delighted you enjoyed your stay and hope we'll see you this November.

Warm regards.

Jim.
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Yountville, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2013

Living in Yountville, my wife and I rarely need to stay overnight at one of the premium lodging properties in town. For our 17th wedding anniversary, though, we chose the Bardessono for our special occasion - and did it deliver! Our "staycation" included all the bells and whistles the property and staff had to offer - breakfast on the patio, spa treatments, cocktails and lounging poolside, followed by a wonderful dinner at Lucy. The staff was friendly, accommodating and all were aware of our special day - a nice touch. Our luxurious suite was beautifully appointed and just the right spot to lay down our heads after a full day. A can't miss experience!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, October 16, 2013
Dear JohnRobin4 and esteemed neighbor,

So glad you enjoyed your getaway at Bardessono. It was great having you both here. And happy 17th anniversary. Hope celebrating anniversaries here will become a tradition for you.

We really appreciate your support and friendship.

All the best.

Jim.
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Pinecraft, Florida
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 13, 2013

Very chic and very well designed. The rooms were spacious and comfy. The outside bar area is an enjoyable place to hang We had a terrific dinner at the hotel's Lucy, but were disappointed by our breakfast both days - painfully long wait in the dining room, and a quick cold egg and bacon breakfast at room service. We could walk to six or seven outstanding restaurants.

Room Tip: First floor units have an outdoor shower, which my husband loves.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, October 13, 2013
Dear Just4grinz,

Thank you for staying with us and posting this nice review.

I'm so sorry we disappointed you with breakfast. No excuses. At our price points, food and service should be excellent, regardless of meal period. Glad you enjoyed dinner in Lucy, though.

You're right about our location. All the great restaurants in Yountville are within easy walking distance.

We hope you'll return....soon and often.

It was our pleasure to serve you.

Best wishes from all of us at Bardessono.

Jim.
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Santa Cruz, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 9, 2013 via mobile

My fiancé and I spent 2 nights at Bardessono for a quick getaway and we were beyond impressed. From the welcome glass of wine and personal property tour at check-in, to the outstanding service at the pool, to the excellent food and cocktails at Lucy, everything was top notch.

We took advantage of both the Lexus test drive and the bike rentals (comes with little Bardessono water bottles!) the first of which was great for traveling to Napa for breakfast and the latter of which was fun for tooling around Yountville. Both were easy and stress-free to check out.

The room was huge and pure luxury. The tub was gigantic and the bed resembled a cloud - too comfortable to get up! Most importantly for us, the room and the hotel in general was QUIET. I'm all for large family resorts when the time is right, but a romantic weekend in Napa warrants a peaceful escape. Bardessono delivered. It was so quiet, in fact, that we were able to leave the door to our (very large) terrace open while we slept.

Overall, this zen retreat is outstanding. The staff are superb and made us feel like rock stars the whole weekend. We look forward to our next visit, and we'll settle for dreaming of Bardessono in the meantime.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, October 10, 2013
Dear Jordan T

This could be one of the best reviews we've ever received. Thank you so much for your thoughtfulness, time, and effort writing it. And thank you for staying with us.

You really "did" Napa Valley, Yountville, and our hotel right. There is so much to see and do here, in addition to just relaxing on property. It seems like you struck a great balance do both.

Santa Cruz is on two plus hours away, so we hope we'll see you back here soon and often.

All the best from your friends at Bardessono.

Jim.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bardessono

Address: 6526 Yount Street, Yountville, CA 94599
Phone Number:
Location: United States > California > Napa Valley > Yountville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Yountville
#1 Romantic Hotel in Yountville
#1 Green Hotel in Yountville
#1 Family Hotel in Yountville
#1 Spa Hotel in Yountville
#1 Luxury Hotel in Yountville
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Bardessono 4.5*
Official Description (provided by the hotel):
Bardessono is a newly defined experience in hospitality that weds “deep green” with luxury, a subtle aesthetic, privacy and graciousness. This 62-room hotel with its 68-seat restaurant and bar, and in-suite spa butler program models hospitality after the enduring expressions of land and family that fostered and sustained the original Bardessono family farmstead. ... more   less 
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Also Known As:
Bardessono Hotel Yountville
Bardessono Yountville, Napa Valley, CA

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