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“Nice but not as good as expected.” 4 of 5 stars
Review of Bardessono

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Bardessono
4.5 of 5 Hotel   |   6526 Yount Street, Yountville, CA 94599   |  
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Ranked #1 of 6 hotels in Yountville
GreenLeadersPlatinum level
Arlington, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Nice but not as good as expected.”
4 of 5 stars Reviewed April 29, 2013

After reading the other reviews I had really high expectations for this place (too high, perhaps). What I found was an extremely nice hotel, lovely rooms and grounds, and helpful staff. However, our room butted up against a delivery area for the hotel. We were awakended one morning by a truck backing up for what seemed like a VERY long time and the next morning by a car alarm. So much for enjoying the patio. The staff were friendly enough, but I didn't experience anywhere near the personalized service others wrote about. This was by no means a bad stay, but I was missing the magic others wrote about.

Room Tip: Make sure to ask for a room that DOESN'T have a patio against the alley.
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, May 1, 2013
Dear Zach W,

Thank you for staying with us and posting this review.

I'm so sorry we failed to live up to our hype. No excuses for the truck and car alarm. We try very hard to not have our service trucks deliver during early hours, and further, we've been able to get most to disable their back-up alarms. And we all hate car alarms, but are hard-pressed to eliminate them entirely. Fortunately, that disturbance is very rare here.

We work very hard to deliver highly-personalized service and create memories for all our guests. But the reality is..we sometimes fail. Apologies from all of us that we failed you.

We do hope you'll give us a second chance to properly demonstrate the reputation we have worked hard to earn.

Warm regards from all of us at Bardessono.

Jim.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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English first
Mount Pleasant, South Carolina
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 27, 2013

My wife and I recently spent 4 days at the Bardessono. We could not have chosen a more wonderful hotel to spend our 25th wedding anniversary. The hotel is hard to explain but has the absolute perfect combination of simplicity and over the top luxury. The rooms were large and welcoming despite the very Zen atmosphere. The steam shower/outside shower combination was over the top - I recommend it. We flew across the country from Charleston, SC and feel like we picked the perfect hotel in the perfect location. The service was outstanding from the valets, maids, concierge and front desk. The pool area and cabanas were welcoming and uncrowded in the afternoon after a day of wine tasting. We felt like we had our own private oasis and were sad when we had to leave.

Room Tip: go for a steam shower room in the back of the property.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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JBTYountville_CA, General Manager at Bardessono, responded to this review, April 29, 2013
Dear jss150,

....We didn't want you to leave either...

You are so nice to post this glowing review. Thank you. We're glad you enjoyed yourselves and appreciated our ambience and service.

You come from a beautiful place yourselves. I love Charleston. But my earlier memories go back to Parris Island, not far from Beaufort. Definitely not as resort-like as Napa Valley and Charleston.

Please return.....soon and often.

Best wishes from your friends at Bardessono.

Jim.
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Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 27, 2013 via mobile

The Bardessono scores on every single point -- wonderfully modern and huge rooms with a rustic feel, the amazing Lucy restaurant, a welcoming spa and alluring rooftop pool. Never mind that it sits right on the street (at least my room did), you regular hear anything more than birds chirping. And, never mind the price. Luxury in Napa, with quick access to any part of the valley, is priceless.

Stayed April 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, April 29, 2013
Dear Tim D,

Thank you for staying with us and posting this nice review. You hit on our wonderfully convenient location as well as our sense of serenity and remoteness, even though we are in the middle of the Village of Yountville.

We're so glad you enjoyed your stay and hope you'll return soon.

Warm regards.

Jim.
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New York City, New York
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 25, 2013

In our most recent vacation, we went to 3 different hotels at 3 different places. After our stay at Bardessono(which was our 2nd stop), I couldnt help but compare the third hotel to it. (Not that the third hotel was lacking, after all it is still one of our favorites.) It's just that Bardessono just seems to have everything thought out really well. The setting, the staff, the amenities and the facilities are top rate. Of course it helped that they were very dog friendly. I dont want to scare the dog averse because one barely sees nor smells the presence of the dogs. It is very comforting to see other dog lovers ( a lot) without actually experiencing the hassles of dog ownership. Best of all, I had an appropriately heated lap pool marvelously situated at the rooftop all to myself every morning as the sun rose. Great times and great memories make us want to come back even if I thought that I'd be happier if they were in Sonoma/Healdsburg.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, April 27, 2013
Dear jmrmd,

Thank you for including us in your three hotel visit to the area. And what a nice review. We really appreciate you taking the time to share your experience here with others.

While we love Healdsburg and Sonoma, we strongly believe Yountville is the place to be in Napa and Sonoma Valleys. We're so central to all that makes our area special, and our cluster of world class restaurants and wineries right in Yountville make us a walk away.

We do hope we'll see you again here soon.

Warm regards from your friends at Bardessono.

Jim
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New York City, New York
Top Contributor
56 reviews 56 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 24, 2013

an amazing experience all around -- just steps from the main street and restaurants in Yountville -- Bardessono easily transports you to another place. Everything is so well thought out, from the great welcome glass of wine to the great loaner bikes they provide. Service is impeccable, the restaurant is first rate and the grounds are first great (reminds us of the first rate properties of the Aman resorts). Plus, I don't think we've ever been in a hotel that is so dog friendly. Jackson loved it there. Our first time -- we'll be back.

Room Tip: we only stayed in ours -- but think all the rooms with private gardens are great
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Green Features: first rate -- they are leed certified -- but they don't preach it, they just live it.
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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JBTYountville_CA, General Manager at Bardessono, responded to this review, April 27, 2013
Dear amanwarren,

A huge wow is a great title for a review. In Jackson's case.....a huge bow wow......

Thank you so much for staying here and writing this great review. Aman Resorts are the very best in the world. To be compared to an Aman Resort is a nice compliment. Thank you.

If you've stayed at the Amangani in Jackson Hole, Wyoming, you may have noticed a similarity between their guestroom/bathroom configuration and ours. Of all the hotels we visited to help us develop Bardessono properly, it was that resort that had the most impact on us.

So glad you enjoyed your time here and hope you will return......soon and often.

All best wishes.

Jim.
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Delray Baech, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 24, 2013

we have visited Napa many times and been guests at the "best" hotels in the area. This time, at the suggestion of a friend, we decided to try the Bardessono, in Yountville, California. If you like excellent service, from the minute you arrive, and are willing to pay for it, then this should be your choice. If you enjoy, plush accommodations, a great location and of course, a wonderful dining experience, again, stay at this facility. Everyone from valets, front desk, waiters and concierge provided us with prompt, immediate and more than friendly, pleasant service. One of the rare times we can say we've been 100% satisfied.

Green Features: this hotel prides itself on being eco friendly. It is only one of three in the world to have been recognized for its policies.
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, April 27, 2013
Dear Sal C,

This is such a nice review. Thank you for posting it and for staying with us, of course.

You touched on that of which we are most proud - our staff and the service they deliver. While our hotel was developed to be among the best physically, it's our people who bring it to life. No amount of money spent on building a hotel can obviate lackluster service.

Please come back (although from Delray Beach is quite a trip). We'll keep a light on for you.

Warm regards from your friends at Bardessono.

Jim.
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Campbell, CA
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 21, 2013

The location is Yountville is excellent, you can walk to everything. The hotel property is modern and well laid out for the small size of the property. Service by the staff is top notch. Our room was spacious, well appointed, with excellent linens, automatic window shades that open on your entry to the room, bath and shower wonderful. A lot of space in the bath/dressing area is taken up for spa treatments in room, so if you are not going to avail yourself of an in-room massage then the space is wasted. My only complaints were noise from the entry way which was outside our room, also dark wood in closets with lighting behind you in room made it difficult to find clothes in closet. Pool is nice but does not come close to the amazing pool at Solage in Calistoga.
Restaurant was good but not memorable. Breakfast service at Lucy was slow and poor {like he forgot the orange juice we ordered). Much different service experience at dinner, good service from wine steward who decanted the cab I brought and waiter and wine steward worked seamlessly together. Lovely experience at dinner.

Room Tip: Choose a room that does not face the front/entry of the hotel for quiet time.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBTYountville_CA, General Manager at Bardessono, responded to this review, April 23, 2013
Dear RonLykins,

The heading of your review sums us up nicely - excellent, but not perfect. Not want we want to read, but true, nonetheless. Thank you for staying with us and posting this detailed review.

The breakfast service we gave you was inexcusable. Our price points require that our service throughout our hotel is world-class. Slow service and a forgotten orange juice just shouldn't happen here. I am so sorry.

Our closet lighting was installed last year. Prior to that, there was no lighting at all. While not perfect, it's a vast improvement. We'll take another look at it to see how it could be enhanced further.

Our rooftop pool is wonderful, but you're right, some of the other hotels in the Valley have larger pools.

We do hope you enjoyed your stay here and will return....soon and often.

Warm regards from your friends at Bardessono.

Jim
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Additional Information about Bardessono

Address: 6526 Yount Street, Yountville, CA 94599
Phone Number:
Location: United States > California > Napa Valley > Yountville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Yountville
#1 Business Hotel in Yountville
#1 Green Hotel in Yountville
#1 Family Hotel in Yountville
#1 Spa Hotel in Yountville
#1 Luxury Hotel in Yountville
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Bardessono 4.5*
Official Description (provided by the hotel):
Bardessono is a newly defined experience in hospitality that weds “deep green” with luxury, a subtle aesthetic, privacy and graciousness. This 62-room hotel with its 68-seat restaurant and bar, and in-suite spa butler program models hospitality after the enduring expressions of land and family that fostered and sustained the original Bardessono family farmstead. ... more   less 
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Also Known As:
Bardessono Hotel Yountville
Bardessono Yountville, Napa Valley, CA

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